Broken promises more damaging than brands realize, reveals study

Breaking a promise to a customer or consumer has a bigger negative impact than most retails realize, according to a new InMoment study on how emotions drive customer loyalty. The annual CX Trends Report explores how consumers and brands prioritize...

Dirty Lemon taps text as direct sales channel

A wellness beverage retailer is selling product direct to consumers via text messaging — a channel it claims also makes for a personal retailer-consumer relationship. Dirty Lemon, a two-year-old Brooklyn company sells three drinks and plans to build out its...

HP debuts new tools to help retailers boost customer experience

HP is debuting its HP Elite x3 Mobile Retail Solution and the HP MX12 Retail Solution, both aimed at helping retailers improve the customer experience and create a consistent omni-channel experience. "Retail is evolving in an exciting direction and retailers...

Neiman Marcus launches voice-controlled wearables for better communication

Neiman Marcus Last Call Stores are deploying voice-controlled wearables to help spur better communication within its luxury fashion retail operation. The Theatro technology, according to a release, is also in play with The Container Stores and Cabela's and a dozen...

Disney Magicband-style experience coming to Carnival cruises

Princess Cruises, a global cruise line and tour company, announced last week at CES in Las Vegas that it will be the first Carnival Corp. brand to feature the Ocean Medallion, a contactless wearable device that vacationers can use to...

Amazon makes meal reordering easier than ever

Amazon Prime members can now voice-order restaurant orders via Amazon Restaurants on Alexa-enabled devices, including Amazon's Echo and Dot. Customers can reorder from any of the service's restaurants for free delivery of any previously ordered meal in an hour or...

Shoppers are loving mobile messaging apps, claims new study

Retailers may want to consider bolstering mobile messaging communications with consumers as a new study reveals 51 percent of messaging users view it more immediate and 48 percent consider it less annoying than voice communications. The key to grabbing consumer...

Want some 'lettuce' with your cabbage? Indian grocery service adds cash delivery

India's on-demand e-commerce grocery delivery service Grofers has partnered with Yes Bank, the nation's fifth largest private financial institution, to provide a cash delivery service to customers. Grofers customers in the cities of Mumbai, Gurgaon and Bengaluru can get up...

Report: Consumer-centric marketing can boost customer satisfaction

A customer-first marketing strategy can go a long way toward boosting customer satisfaction. More than half, nearly 60 percent, of highly satisfied customers believe the marketing of a company they are satisfied with "often and always" put their needs ahead...

Royal Bank of Canada first to deploy video service to small retail clients

Royal Bank of Canada clients can now tap video to connect real time, face-to-face, with bank service personnel. The RBC is the first Canadian bank to provide the remote video banking service, according to a press release. "We continue to...

Security vulnerabilities, potential hack attacks demand greater attention

Hackers have more opportunity to infiltrate retailer networks, according to a SecurityScorecard report, and that means retailers need to shore up security precautions. In fact no retailers, big or small, is immune from security threats, notes the vendor's cybersecurity report...

Study: Upsell fails lead to lost retail revenue

A new SkillSurvey reports a need for better customer service and sales as the lagging 'upsell' effort is resulting in lost revenue for retailers. "These key behaviors with lower than average ratings were the same whether the customer service and...

Amazon Go promises no checkout, no lines, no waiting

Come 2017 Amazon aims to debut a no-waiting, no-line, no-checkout grocery store experience, called 'Just Walk Out', at its Amazon Go store in Washington state. The strategy, according to a web site about the new retail approach, is shopping without...

Slow lanes could boost supermarket experience, claims study

Supermarkets providing a 'slow lane' for the older and elderly shopper can offer the senior consumer segment a better customer experience. It could also help ease loneliness for the shoppers, reveals a new study from the University of Hertfordshire in...

Target debuts another small-format store in NY

Target has opened its second small-format store on Long Island, New York. The new concept store, opened in Elmont, features a slimmed-down product selection but includes a CVS pharmacy and Starbucks, Newsday reports.

Barnes & Noble debuts food, drinks to engage book lovers

Not only can you browse thousands of books at the Edina, Minnesota-based Barnes & Noble, you can now also grab a meal and a drink as part of the shopping experience. The bookseller opened the new concept in the Galleria...

Loyalty perks, security and return options key consumer wants, reveals study

Consumers expect three major elements when it comes to online shopping. They want smooth security, a choice in return options and loyalty perks, according to a new holiday retail report from CFI Group and Radial. If retailers provide all three...

Retailers launching new strategies to beat Amazon

In a quest to lure consumers off Amazon and into their brick and mortar storefront, some retailers are launching new marketing strategies and hoping to capitalize on the shopper's love of selfies. And the strategies aren't about bigger discounts, according...

Newegg aims to make online shopping more convenient

Newegg is integrating its shopping cart with FedEx service so shoppers can hold packages for pickup at FedEx locations across the U.S., including FedEx Office retail stores. The goal is to make shopping more convenient and more secure, according to...

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Why Levi's isn't acting its age when it comes to retail customer experience