Customer Service News
Georgia Kroger now home to vehicle registration kiosk
May 31, 2024
The Union Grove Kroger grocery store in Henry County, Georgia, has installed a motor vehicle registration kiosk in partnership with ITI Technologies, according…
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Amazon debuts lower grocery delivery subscriptions
May 30, 2024
Amazon has introduced a lower cost unlimited grocery delivery subscription of $9.99 a month for Prime members and customers and $4.99 per month for low-income…
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Amazon drone service flying into Phoenix area
May 29, 2024
Amazon customers in West Valley Phoenix metro area will have the option of drone delivery service later this year.
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Delivery should be priority for e-commerce retailers
May 23, 2024
The right delivery choices and order tracking features matter more to new and loyal e-commerce shoppers than loyalty programs, perks and payment options. In…
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Save A Lot making customers happy, employees not so much
May 22, 2024
When it comes to the biggest difference between customer satisfaction and employee satisfaction, the top scorer is Save A Lot, according to Glassdoor and the…
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Ulta Beauty taps DoorDash for on-demand delivery
May 20, 2024
Ulta Beauty has expanded its partnership with DoorDash to offer customers on-demand delivery of products from 1,350 stores.
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The Home Depot offers moving hub for military families
May 17, 2024
The Home Depot has built a military moving hub to help military families dealing with the many relocations typical in a military career
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Fender teams with Bluecore to drive customer growth, retention
May 16, 2024
American guitar and amplifier maker Fender Musical Instruments Corp. is partnering with Bluecore, a retail shopper identification and customer movement…
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Walmart debuts super late night delivery
May 13, 2024
Walmart is expanding delivery hours until midnight at stores nationwide for orders placed by 10:30 pm.
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Sam’s Club deploys AI-powered exit tech at 120-plus locations
May 3, 2024
Sam's Club has deployed AI-powered exit technology at more than 120 locations.
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Wisconsin supermarket co-op goes digital with ordering
April 25, 2024
Willy Street Co-op, a group of cooperative supermarkets around Wisconsin's capital, has deployed digital ordering and fulfillment solutions from eGrowcery, a…
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UK men’s retailer piloting virtual try-on tech
April 12, 2024
Moss, a U.K. retailer of men's formal wear, is piloting a trial of AI-powered virtual try-on technology called Zyler from Anthropics Technology.
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Costco requiring membership cards at outdoor food courts
April 4, 2024
Due to long lines of mostly non-members, Costco is reportedly requiring membership cards for those buying food from the wholesaler's outdoor food courts.
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Levi Strauss reopens Japan store with special customer feature
April 2, 2024
Levi Strauss & Co. has reopened a store in Kyoto Japan, located in the Teramachi Kyogoku shopping district.
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Walmart offers compassion class for store managers
April 1, 2024
Walmart is teaching store managers compassion during a training program held at its headquarters.
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Dollar General curtails self-checkout given theft
March 28, 2024
Dollar General is pulling self-checkout lanes from 300 locations due to retail theft.
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Scanners aim to make traveler security experience faster
March 28, 2024
The Myrtle Beach International Airport in South Carolina has deployed security checkpoint scanners aimed at making the security process faster for travelers.
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Craft retailer Joann files for bankruptcy, stores will remain operating
March 27, 2024
Fabric and craft retailer Joann will keep its 800 stores and website up and running after filing for Chapter 11 bankruptcy protection.
read nowPiggly Wiggly location home to book vending machine
March 26, 2024
A book vending machine has been installed at a Piggly Wiggly grocery store located in Neeses, South Carolina, according to a report from wltx.com.
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Target shutters self-checkout in Massachusetts location
March 25, 2024
A Target store in Dorchester, Massachusetts has shut down all shelf-checkout kiosks and is directing customers to a cashier line, according to a report by WBZ…
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