Customer Service News

Twinset attains 54% increase in ad performance with Tealium

December 18, 2024

Fashion retailer Twinset is seeing big gains from deploying Tealium's customer data platform and partner ecosystem.

Lowe’s 2025 goals driven by AI platform strategy

December 17, 2024

Lowe's Companies Inc. has mapped out goals for growth and productivity initiatives and topping the list is driving a best-in-class omnichannel experience and…

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Delta agent ups customer experience with seat change

December 16, 2024

A Delta Airlines agent is being praised for making unrequested seat changes to enhance the flight experience for travelers.

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Stop & Shop expands digital access with in-store kiosks

December 12, 2024

Stop & Shop, a New England regional grocery retailer, is bridging the digital divide for customers by introducing Savings Station kiosks across its 350…

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David's Bridal taps DoorDash for on-demand delivery

December 12, 2024

David's Bridal is partnering with DoorDash to provide on-demand delivery of its dresses, shoes and accessories.

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Tulip acquires Humankind e-commerce clienteling solution

December 11, 2024

Tulip, which provides integrated clienteling and POS solutions, has acquired Humankind, an e-commerce clienteling solution provider.

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Top performing companies are tapping empathy, AI, personalization

December 5, 2024

The top performing companies are those using personalization, AI and leveraging values-based empathy to not only meet customer needs but demonstrate a deep…

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Millennium Hotels and Resorts tap AI voice assistant to enhance guest experience

December 4, 2024

Millennium Hotels and Resorts has deployed the Aiello AI-powered voice assistant to enhance the guest experience by providing personalized, voice-activated…

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Most retail associates concerned about loss prevention

December 3, 2024

A hefty number of retail associates, 84%, are concerned about loss prevention and the lack of technology to spot safety threats or criminal activity.

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Fashion retailer Goddiva unveils AI-powered digital dressing room

November 26, 2024

Goddiva, a fashion retailer, has teamed with Zyler, an AI-powered virtual try-on technology provider, to launch an AI-driven digital dressing room.

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Alaska Airlines taps Natalie Bowman as digital experience VP

November 19, 2024

The Alaska Airlines board of directors has elected five new executives in key areas of the company, including Natalie Bowman ass vice president of digital…

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Lowe’s launches $2.5M recovery fund for North Carolina businesses

November 19, 2024

Lowe's has launched the Lowe's Western North Carolina Small Business Recovery Fund.

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Office Depot joins Grubhub delivery platform

November 13, 2024

Office Depot is now on the delivery platform Grubhub offering on-demand delivery from more than 800 locations.

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NRS helps local retailers in wake of flood destruction

November 13, 2024

National Retail Solutions mobilized an emergency response team to help NRS retailers in the Carolinas impacted by the unprecendented flooding caused by…

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Consumers embracing AI-powered customer support

November 12, 2024

Consumers are increasingly embracing AI-powered customer support with younger generations more likely to report AI is making customer service more helpful

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National Retail Solutions teams with LottoShield on securing ticket sales

November 7, 2024

National Retail Solutions, a provider of POS solutions for independent retailers, is partnering with LottoShield, an lottery fraud prevention system designed…

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Walgreens, Dion's Chicago Dream team up to combat food insecurity

November 6, 2024

Walgreens is partnering with Dion's Chicago Dream to address food insecurity in the Gage Park neighborhood, according to a press release. The partnership will…

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