Target to test new restock strategy, next-day delivery in Minneapolis

In a quest to get orders into the hands of customers faster than ever, Target is prepping a new delivery and restocking approach that it hopes to pilot in Minneapolis stores. Right now the retailer is testing the effort, called...

Connecticut supermarket boosts sales with recipe/coupon kiosk

Geissler's Supermarkets in East Windsor, Connecticut uses a recipe/coupon kiosk with a printer and has started printing coupons and hanging them in front of products, according to Progressive Grocer.

Amazon dominating voice-control speaker realm, claims report

Amazon is a dominating etailer on many fronts and now it's dominating the voice-controlled speaker technology realm, according to a eMarketer research. While the industry is still emerging, Amazon is tops thanks to its Echo and Echo Dot devices which...

IBM study finds current in-store and digital experiences fail to improve customer experience

An IBM study reveals current digital experiences in stores fail to improve customer experience. IBM surveyed 507 brands in 25 countries and found that the average Customer Experience Index was only 33 out of 100, according to a press release....

Personal experience, mobile shopper insight are retailer priorities

In a quest to provide a more personal experience, and better understand the mobile consumer, retailers are increasingly focused on new tools and strategies to achieve both goals. A new report states identifying customers and providing a personalized experience is...

Amazon debuts fresh grocery delivery in Berlin

Amazon Prime subscribers in Berlin, Germany are now enjoying fresh grocery delivery, according to a Reuters report. Germany subscribers can access over 80,000 products from over two dozen local stores and get unlimited deliveries for just over $10 a month...

Study: Personalization gets respect but little deployment action

New research reveals that while a large number (95 percent) retailers understand the value of personalilzed marketing not a big number of retailers are actually deploying such efforts. The insight, from Periscope By McKinsey, states just 15 percent of retailers...

Whole Foods advances 365 concept into new stage

Whole Foods Markets has developed a 2.0 version of its 365 store concept and opening the first location in Texas. The quest is to provide even more economical shopping for consumers, according to a Supermarket News report, which states the...

Elite Manufacturing develops 3-sided outdoor kiosk

Elite Manufacturing Technologies, a provider of precision sheet metal components and assemblies, has developed a three-sided outdoor kiosk using 65-inch, 4,000-nit displays, according to a press release. A national park for performing arts will install the kiosk.

Consumers feel misunderstood by retailers, claims study

Just 61 percent of consumers believe companies understand their needs and that less than stellar percentage is leading to fading loyalty. Companies need to do more when it comes to effective use of data to meet consumer expectations as well,...

United aims to boost customer experience with some big changes

United Airlines, in the wake of a disastrous customer interaction and a few other poorly handled customer experiences, is revamping its policies when it comes to customer service. It's adjusting its approach to law enforcement action and boosting customer compensation...

Bloomie’s gets its yoga on to lure shoppers

New York City's Bloomingdale's staged a huge free yoga class this past weekend in an effort to draw new shoppers and yoga clothing enthusiasts. The event, held on the store's third floor, according to the New York Post, included pose...

Goodwill Industries in Virginia town installs informational kiosks for employees

Goodwill Industries of the Valleys in Roanoke, Virginia recently installed self-service kiosks in employee break rooms in 10 stores that allow employees to easily obtain and update benefits information, receive company-wide information, apply for internal job postings and complete online...

Papa Murphy's tests the delivery waters via Amazon Prime

Seven Papa Murphy outlets in Oregon are testing delivery of the chain's take-and-bake products with Amazon Prime members in Portland and Seattle, according to a news release. "Our product is uniquely suited for delivery because, unlike a cooked pizza, it...

Canadian FI rolls out Pepper the Humanoid Robot for customer service

Whether it's totally cool or a tad creepy is a matter of debate; either way, Pepper, the humanoid robot created by SoftBank Robotics America is now on staff at ATB Financial in Alberta, Canada. Starting in May, Pepper will engage...

Small biz owners have a rosy outlook on growth

Half of small business owners are viewing current business conditions as good or excellent and predict conditions will improve in the next six months. That's a healthy spike from 41 percent citing optimism last year, according to Capital One's Small Business Growth Index report.

Shoppers favor digital over associates in product data search

A good number of consumers rely on a mobile device, rather than insight from a store associate, when it comes to researching a product and 77 percent are using a mobile device while in the store. In comparison, just 35...

Wine retailer taps 3Cinteractive platform to create better mobile experience

Total Wine & More, a leading independent retailer of fine wines, is teaming with 3Cinteractive and its Switchblade platform for mobile coupon redemption and to boost brand engagement. The platform, according to a press release, will enable the wine retailer to deliver digital coupons via email that can be added to a customer's mobile wallet.

Retailers failing at personalization, claims study

Less than half of retailers are successfully driving a personalized consumer experience and even fewer are using advanced strategies to customize the shopping experience. Yet consumers are increasingly seeking both personalization and customization, according to a new Reflektion survey that...

YETI debuts first flagship boasting unique experience

Premium cooler and drinkware brand YETI's first flagship location in Austin, Texas boasts an engaging patron atmosphere aimed at inspiring shoppers to get out and enjoy nature. The brand, beloved by outdoor enthusiasts, ranches, hunters and angles, worked with Mood...

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Surviving the retail revolution: 2018 will be a wild ride