Customer Service News
Home Depot debuts Magic Apron to help customers get needed answers
March 19, 2025
The Home Depot has debuted an AI-powered suite of tools, called Magic Apron, focused on helping customers get answers on home improvement questions.
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Amazon 'Just Walk Out' tech arrives in North Dakota convenience store
March 17, 2025
Enerbase Cooperative Resources has opened the Midwest's first convenience store utilizing Amazon's "Just Walk Out" technology at its South Broadway Cenex…
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Lowe’s debuts AI-powered virtual advisor tool
March 14, 2025
Lowe's has launched 'ask Mylow,' an AI-powered virtual advisor to help with home improvement projects.
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Batteries Plus franchisee Corey Robinson named as a IFA franchisee of the year
March 14, 2025
Corey Robinson, owner of 12 Batteries Plus stores, has been named a 2024 Franchisee of the Year by the International Franchise Association.
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UK retailer Boden taps First Insight tech to improve merchandising decisions
March 7, 2025
Boden, a U.K.-based online apparel retailer, is deploying First Insight's AI-powered decision intelligence to integrate real-time consumer demand signals into…
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UK grocer Asda puts bridal wear in online aisles
March 4, 2025
Asda, a U.K. supermarket, is now offering bridal frocks in its online aisles.
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Digital scratchcard vending machine trialed at Asda in UK
February 28, 2025
A high-tech scratchcard vending machine is being trialed at an Asda store in Ashton-under-Lyne, marking the first such implementation in Europe, according to a…
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Vida Shoes taps Fast Simon tech for e-commerce optimization
February 26, 2025
Vida Shoes International has expanded its partnership with Fast Simon, an AI-powered shopping optimization technology, to deliver e-commerce optimization…
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Joann shuttering all store locations
February 25, 2025
Joann, a fabric and crafts retailer that announced earlier this month it was closing 500 stores, is now shuttering all of its locations.
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Australia retailer Coles Supermarkets deploys Instacart’s Caper Carts
February 25, 2025
Coles Supermarkets is the first retailer in the Asia Pacific region to deploy Instacart's Caper Carts.
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Joann will close 500 stores
February 24, 2025
Joann, a well known arts and crafts retailer, is getting ready to close more than half its stores following its second bankruptcy filing.
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Wells Fargo pulling ATMs from Speedways in Minnesota
February 20, 2025
Wells Fargo plans to remove 178 ATMs from Speedway locations in Minnesota. It will also add 54 advanced ATMs in branches, featuring larger withdrawals and…
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Wesco expanding Mashgin AI-powered checkout tech
February 19, 2025
Wesco, a convenience store brand, is expanding its deployment of Mashgin's AI-powered checkout technology to over 20 locations.
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Veesual bumps up virtual try-on features
February 17, 2025
Veesual, a Paris-based AI-powered virtual try-on platform, has added two features, switch model and multi-sizing, to its platform.
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Stop & Shop deploys 'savings station' kiosks
February 14, 2025
Stop & Shop has completed the installation of its "Savings Station" kiosks in all of its 350-plus stores across five states, according to a Chain Store Age…
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JCPenney debuts bulk order purchasing website
February 13, 2025
JCPenney has debuted a tool that expands its support for retailers and nonprofits looking to purchase products at bulk order prices.
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Kroger debuts virtual health coaching for members
February 12, 2025
Kroger is hoping to help loyalty members achieve their health and wellness goals with digital support via "OptUP Your Nutrition," a free nutrition coaching…
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Linnworks, Temu partnership offers online retalers opportunity for streamlined operations
February 11, 2025
Linnworks, which provides inventory, order and warehouse management solutions for online retailers, has partnered with Temu, a global e-commerce marketplace…
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BJ’s debuts tap and pay at gas locations across 21 states
February 11, 2025
BJ's Wholesale Club is offering a tap and pay option at all of its 186 gas locations in 21 states.
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Costco raises hourly pay for most workers
February 10, 2025
Costco has raised pay for most of its hourly workers.
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