Giant Eagle taps Symphony EYC to drive customer-centric retailing

Giant Eagle is aiming to drive customer-focused retailing via the use of Symphony EYC's solutions to gain greater customer insight and drive more personalized marketing. Symphony offers cloud-based software apps, big data analytic solutions and services, as well as an...

Furniture retailer launches delivery tracking service

Jerome's Furniture wants its customers to know where their furniture is, and has launched a smart tracker service to provide customers insight on the delivery journey. The "Uber-style" web map interface notifies customers when the delivery truck is in route...

Virtual assistant offers checkpoint assistance at Barcelona airport

The Barcelona-El-Prat Airport in Spain recently deployed a virtual assistant at its security gates using BrightSign's HD1023 media player. Users can receive key information from the virtual man on the security process, according to a press release. The airport is...

Smartphones will soon beat out tablets in UK mobile spend

The smartphone will soon blow past the tablet in the U.K. when it comes to mobile shopping, with smartphones grabbing 51.5 percent of spend next year. The big reason is consumers are loving smartphones more than tablets and using them more, according to the new GlobalData research.

Research: Lifestage and lifestyle play big roles in consumer path to purchase

Family, childhood experiences and external influences all play a role in the consumer's path to purchase, according to new Alliance Data research. For example, as millennials came of age during the social media boom, they are likely more trusting than...

Research highlights challenge points when it comes to customer experience

While 76 percent of retail decision makers believe they have enough actionable data, more than half (55 percent) are still relying on written, non-automated records for measuring customer experience. And while most retailers are engaging with customers in person, just...

True Fit boosts personalization with new shopping capability

The data-driven personalization platform True Fit has boosted its capabilities with a "Shop for Others" function that lets users build additional profiles for friends and family members. The feature relies on rich data and connected profiles to eliminate sizing guesswork...

Consumers willing to pay for a good customer experience, claims new study

Eight out of 10 consumers are willing to pay more for better customer experience, according to a new Capgemini study. The research report reveals a "positive correlation" between investment in digital customer efforts and consumer satisfaction and a willingness to...

Target goes to the mat with mattress startup

Shoppers browsing Target's aisles can now check out Casper Mattress mattresses and bedding as the retailer is teaming up with the start-up to sell its wares. The three-year-old startup doesn't boast any brick-and-mortar locations of its own, having been focused...

Online clothing startup unveils brick-and-mortar strategy

Despite reports claiming the omnichannel may soon go the way of the dinosaur, an upcoming online retailer plans to move into the brick-and-mortar realm. Secondhand apparel seller ThredUp, which has $130 million in funding, has opened its first store, in...

Report: Amazon developing drone hub for metro areas

A patent filing reveals Amazon may be building a distribution hub — a tower resembling a beehive — for busy metro areas "designed to accommodate landing and takeoff of unmanned aerial vehicles." The news, from a New York Post report,...

Canadian Amex users can add cards to Android Pay

American Express has announced the availability of Android Pay for its Canadian card holders, according to a press release. Android Pay is available for eligible Canadian consumer, small business and corporate cards issued by Amex Bank of Canada and is...

United Airlines debuts Uno's pizza as airlines race to boost customer food options

Flying isn't as fun as it once was for most consumers, but United Airlines is hoping a little pie will go a long way to changing the trend. The airline's domestic flight customers will soon have a new menu item...

Ikea building AR app with Apple's help

When it comes to augmented reality, Apple CEO Tim Cook is a huge fan. In fact, Cook said he is so enthused about AR potential he wants to "yell out and scream," according to a 9to5Mac report. So it's no big surprise to learn Ikea is developing its AR shopping app with Apple's help according to Digital.di.

Amazon debuts free 'try at home' apparel service

Not one to stand idle Amazon is advancing its game in the online and fashion apparel business and debuting a new service that lets shoppers try on and return with ease. The free service, Prime Wardrobe, is available to Prime...

Report: Omnichannel retailers will likely be operating one channel by 2027

If a new research report proves correct, there won't be many omnichannel retailers operating at the close of the next decade. Most stores now operating both online and off will shutter physical doors and move forward with an online only...

Dermstore, Calendars.com boost sales with customer segmentation platform

Calendars.com and Dermstore are enjoying a 2 percent sales boost and a 10x-lift in return on advertising spend following a deployment of Custora's Segmentation Studio, according to a press release. The technology provides marketing teams point and click access to...

1 in 4 retail associates don't have needed tools and tech

One out of four retail store associates say they are not properly equipped with the right digital tools and tech to do their jobs, and oftentimes leave the associate role for that reason. But, if they are given needed tools,...

TSA to tap emerging tech to spur better customer experience

Airline passengers may soon stop complaining about long lines at airport security checkpoints as the TSA is aiming to test several emerging technologies to boost the customer experience. The federal agency is testing facial recognition and fingerprint ID tools that...

Retail tech investment expectation bodes well for tool makers

A new Accenture Strategy report reveals greater tech investment by retailers could lead to $2.95 trillion in sales for technology makers. The reason? Retailers will be grabbing up new digital tools as consumers want and expect technology in the retail...

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