Customer Service News
British consumers like phone most when it comes to customer support
December 5, 2023
When it comes to customer support in the U.K., consumers like the traditional phone call compared to email and 69% will dial first before trying another…
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Best Buy joins DoorDash commerce platform
December 1, 2023
Electronics retailer Best Buy is now on the DoorDash commerce platform.
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Buc-ee’s travel centers home to EV charging stations
November 27, 2023
Mercedes-Benz HPC North America, which is launching EV charging stations across North America, has signed an agreement to build charging hubs at most Buc-ee's…
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Grocery chain replacing self checkout with store associates
November 16, 2023
Booths, a U.K. grocery chain, has decided to replace its self-checkout kiosks with human cashiers in all but two of its 28 stores, bucking a trend in the…
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Target CEO on why stores continue to close on Thanksgiving
November 15, 2023
Target CEO Brian Cornell declared Target stores would close on Thanksgiving four years ago and the operations move has remained in place ever since.
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Walmart designs a more inclusive shopping experience
November 14, 2023
Walmart has been busy creating an in-store culture that embraces every shopper, specifically those managing sensory disabilities.
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Entertainment chain goes all cashless with self-serve kiosk
November 13, 2023
HotZone, a Brazil-based family entertainment chain, has transitioned all 12 of its stores to the Sacoa Cashless system, including the self-service KR kiosk…
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Poor inventory visibility puts customer trust in jeopardy
November 10, 2023
Retailers are struggling to maintain trust with customers due to the persistent sales cancellation caused by poor inventory visibility.
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Akron University teams with Aramark on food delivery robots
November 9, 2023
Students at the University of Akron can now have food delivered to them by mobile robots under a partnership between the university, Aramark and Starship…
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Fisheries Supply taps Constructor to improve the digital customer experience
November 8, 2023
Fisheries Supply, a distributor of marine products that serves boatyards, fisherman, recreational boats worldwide, is boosting the digital customer experience…
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South Carolina vehicle services kiosks heading to supermarkets
November 7, 2023
South Carolina motorists will be able to renew vehicle registrations and perform other functions at self-serve kiosks inside grocery stores, according to a…
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Consumers rank ease of use tops in digital experiences
November 1, 2023
When it comes to the digital experience 81% of consumer rank ease of use as most important and 63% are most concerned about identity theft.
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Shoe Carnival taps Amplience and boosts conversions, revenue, customer experience
October 31, 2023
Shoe Carnival, a family footwear retailer, has increased conversions and revenue, enhanced marketing campaign efficiency, improved customer experience and team…
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Amazon debuts prescription delivery via drone
October 27, 2023
Amazon is taking prescription drug delivery to the sky as it launches an official drone delivery service in Texas.
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Most US consumers see value in chatbots
October 19, 2023
A good number of U.S. consumers, 74%, are interested in getting more accurate product data thanks to generative AI as 50% view product detail gathering as a…
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Walmart GoLocal names Rina Hurst as VP
October 17, 2023
Rina Hurst has been named vice president of Walmart GoLocal, the retailer's delivery service platform.
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C-store chain RaceTrac launches first EV charging station
October 16, 2023
RaceTrac, an Atlanta-based convenience store chain with more than 570 stores throughout the Southeast, has introduced its first electric vehicle charging…
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Cooler Screens sues Walgreens over digital screen project
October 11, 2023
Cooler Screens, a digital screen vendor that sells ad space on refrigerator door screens, is suing Walgreens claiming the pharmacy chain reneged on a national…
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Uber launches return product delivery service
October 10, 2023
Food and a ride are not the only things Uber is providing to users. The ride share company, which also runs Uber Eats, is now providing item return services.
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La-Z-Boy's updated AR strategy drives immersive experience
October 6, 2023
A next-gen 3D AR initiative on La-Z-Boy's online site is finding fans as there has been a 150%-plus jump in shoppers using its 3D product exploration tool.
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