Retailers eager to embrace IoT, automation high on investment list

Retailers are hungry for Internet of Things technology with 70 percent of decision makers ready to make changes to adopt IoT and 65 percent planning to invest in automation for inventory management by 2021. Such technologies, according to Zebra Technology's...

Pandora deploys digital receipts for UK locations

Jewelry brand Pandora is deploying digital receipts at its 220 U.K. locations and the Ecrebo technology is enabling the brand to capture customer data at point of sale. The receipts are emailed to shoppers after a transaction and offer consumers...

Simon deploys interactive mapping to boost customer experience

Retail real estate giant Simon has deployed digital interactive mall maps on all its websites in a quest to help shoppers easily navigate the company's retail locations. The maps also include a services directory and a list of amenities available...

Bankers will spend more on CX this year, reveals report

The banking industry is planning to expand spend on customer experience initiatives with more than half boosting the CX budget, according to a new Computer Services survey. Nearly half of the 160 bank leaders polled, 47 percent, will be tapping...

Costco, Dillard's tops in satisfying consumers, reveals report

When it comes to customer satisfaction, department store Dillard's and Costco are tops, with both scoring 83 out of 100 on the American Customer Satisfaction Index. "[Costco] has that model of: this is what we do, this is who we are, what we sell and we are going to do it really well," said David Van Amburg, managing director at ACSI, told CNN.

Report: Wal-Mart piloting convenience store strategy

Wal-Mart is reportedly piloting a convenience store in Texas, complete with hot dogs and the familiar ICEE machine found at other top brand convenience locations. The store in Crowley, according to a Dallas News report, is 2,500-square feet and is one of two opened in the last month.

Amazon tops when it comes to corporate reputation

When it comes to corporate reputation Amazon is tops, ranking first for the second consecutive year on the annual Harris Corporate Reputation Poll. The retailer scored a record-high of 86.27 on the survey which polled 23,000 people across the U.S.

Beer, wine may soon hit Amazon Go store shelves

Shoppers will likely soon be able to pick up wine and beer while browsing the salad, food and snack aisles at Amazon Go store in Seattle. The innovative beta store, which features cashier-less checkout, is applying for a liquor license,...

Amazon expands food delivery service

Washington, D.C. Amazon Prime members can now get deliveries from 150 restaurants, including Osteria Morini, Bolt Burgers, Pizza Mart and Maketto, according to a press release. "Who doesn't love being a Prime member and all the benefits that come with it?" Jesse Hiney, general manager of Osteria Morini DC, said in the release.

Study: Customer service supplants sales as job No. 1 in retail banking

Boosting sales results is no longer job one for North American banks. These financial institutions now believe cultivating customer relationships is their top retail banking priority, according to a newly published study. The results of a biannual survey by research...

Unisys rises to omnichannel banking challenge with Elevate

Unisys Corp. has unveiled Elevate by Unisys, an end-to-end digital banking software platform and suite of applications designed to deliver an omnichannel banking experience. Institutions using Elevate can offer customers the option to pay bills, transfer funds and apply for...

Ignoring personalization can cost a retailer, reveals survey

Better customer experience can boost a retailer's revenue by 5 percent and retailers missed out on $150 billion in payback last year in failing to provide personalized service to consumers. That's because consumers want such service and millennials, in particular,...

Research: More big companies are gungho on CX

A new Temkin Group report reveals customer experience investments are on the rise and good return-on-investment last year is spurring greater attention and effort on customer experience. The survey, which polled 165 large companies in December 2016, also reports 87...

Newegg expanding into China, 19 other countries

Newegg plans to launch online marketplaces in nearly two dozen countries, including China, this year. The consumer electronics e-tailer will let U.S.

Survey: Big opportunity for retailers embracing chatbot technology

Retailers have big potential for boosting customer satisfaction and driving better overall customer loyalty if they embrace chatbots and text messaging. That's the finding of a new OpenMarket survey that polled 1,500 mobile users in the U.S. and U.K.

Nordstrom most popular retailer, reveals survey

Nordstrom may not be popular with President Donald Trump but it is among consumers, ranking tops as the favorite fashion retailer for the fifth year in a row in Market Force Information's annual survey. It took top honors for its...

Consumers experience anxiety when it comes to e-commerce

Consumers don't have much confidence when it comes to e-commerce retailers delivering the right product on the expected date. In fact, 42 percent of shoppers polled in a new study don't trust that packages will arrive on time and nearly...

Report: Simple is a winning retail strategy

The more simple the better and simplicity will drive more revenue, reveals the seventh annual Global Brand Simplicity Index from Siegel+Gale. That's because consumers love simplicity and 64 percent are willing to pay more for a simpler experience, notes the...

FedEx taps Walgreens for package distribution

FedEx and Walgreens are piloting a new package distribution strategy involving 8,000 Walgreens locations. FedEx, according to a Commercial Appeal report, will do pickups and drop-offs at the stores starting in the fall of 2018 and is launching a small rollout this spring.

Watch out, Amazon: Wal-Mart enhances shipping options

Wal-Mart is "moving at the speed of a startup," according to its CEO, by launching free two-day shipping without any membership fee involved. The new option is a direct shot at Amazon's longstanding free shipping for Prime members. In addition...

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Surviving the retail revolution: 2018 will be a wild ride