Customer Service News
British supermarket to increase staffed checkouts, decrease self checkouts
August 19, 2024
Asda, a British supermarket chain, will be increasing staff on checkouts and admits it has reached a limit with self-service lanes, according to a BBC report.
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Best Buy debuts live tracking feature for those big product purchases
August 15, 2024
Best Buy is launching a live tracking feature for large product orders.
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Joann ramps up early for holiday sales with big hiring kickoff
August 13, 2024
Arts and crafts retailer Joann is kicking off hiring for the holiday sales season early and plans to hire mor than 5,000 team members for a variety of roles.
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Costco deploys membership scanners
August 12, 2024
Costco is using membership scanning devices at entrances that require members to scan their card by placing the barcode or QR code against the screen…
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Interactive shopping app taps GenAI
August 12, 2024
Capsule, an AI-powered shopping app, aims to transform online retail shopping, starting with women's fashion, according to a Business Insider report.
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Utah grocery chain deploying Instacart AI smart carts
August 6, 2024
Davis Food & Drug will be replacing most of its traditional shopping carts with Instacart's AI-powered smart carts at its three locations in Utah.
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New York Macy’s mall home to Wetzel’s Pretzels location
August 2, 2024
The Macy's Queen Center Mall, in New York, will soon be the home of a Wetzel's Pretzels location.
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Weis Markets taps SymphonyAI for customer engagement, growth
August 1, 2024
Weis Markets, a Mid-Atlantic food retailer, is deploying SymphonyAI's Cinde AI to develop insights that uncover opportunities and for customer engagement.
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Spirit Airlines revamps business seating
August 1, 2024
Spirit Airlines is gearing up to offer new business class seating that includes a blocked middle seat as well as a free carry-on, checked bag and priority…
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Walmart opening 5 automated distro centers
August 1, 2024
Walmart announced today that it plans to open five automated fresh food distribution centers in the U.S.
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Manhattan hotel boosts guest experience with cloud technology
July 31, 2024
Ian Schrager's Public Hotel, in Lower Manhattan, is aiming to boost the customer experience with Stayntouch, a cloud-based hotel property management system…
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Walmart expands specialty pharmacy footprint
July 30, 2024
Walmart is expanding its specialty pharmacy footprint by opening 25 "Specialty Pharmacies of the Community," across five states.
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Fresh Value stores introduce AI-powered ammunition vending machines
July 30, 2024
Two Fresh Value grocery stores in Alabama, one in Tuscaloosa and one in Pell City, are selling gun ammunition through AI-powered vending machines.
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MIT designing AI-powered robot that bags groceries
July 29, 2024
MIT researchers are designing a robotic system to tackle bagging groceries.
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Southwest updates seating policy to assigned seats
July 25, 2024
Southwest Airlines is changing its passenger seating policy to assigned seats after 50 years of providing an open seating approach in a quest to grab more…
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Footwear retailer WSS taps Aptos for mobile POS
July 22, 2024
WSS, a footwear and apparel company owned by Foot Locker, is deploying the Aptos One POS, a mobile-first point of sale application.
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Delivery playing key factor in customer experience
July 18, 2024
Product and service delivery can impact consumer behavior, from converting purchase behavior to customer loyalty, according to a nShift report, "Beyond the box…
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Shoezone offers free next day delivery
June 26, 2024
Shoezone, an omnichannel U.K.-based footwear retailer, is offering free next-day delivery with no minimum purchase for all online orders.
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TJ Maxx, Marshalls security employees wearing body cameras
June 13, 2024
Security workers at TJ Maxx and Marshalls stores are wearing body cameras to stem shoplifting and to boost store safety.
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Walmart refunds overcharged self-checkout customers
June 7, 2024
Walmart is refunding customers impacted by inaccurate self-checkout transactions, according to a report by The U.S. Sun that cited a Bloomberg report.
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