Analyst: What Macy's needs to do to rally

Macy's needs to draw more mall traffic, adapt to changing shopper trends and get faster at customer service, according to a retail analyst. The iconic retailer also needs to figure out a way to get ahead of online competitors such...

Report: Voice assistant technology growth more than doubles

Homeowners are loving Internet of Things voice assistant technology as a new report reveals adoption of such tools more than doubled from 2015 to 106. The Parks Associates research reports 56 percent of U.S. broadband households enjoying using voice assistance to control smart home devices such as Amazon's Echo and the Google Home.

Big IoT adoption on horizon, claims new report

Seven in 10 retailers will be investing in Internet of Things technologies as a way to improve customer experience, according to the newly released 2017 Retail Vision Study from Zebra Technologies. The report claims nearly 70 percent of retail decision...

Lids Sports Group launches new mobile app focused on loyalty

The new Lids Access Pass app is the latest move by the omnichannel sports licensed retailer to drive greater customer loyalty, providing shopper rewards, deals and access to "once-in-a-lifetime" experiences. The app, available in iOS and Android, lets members leverage...

Clothing retailer goes with Aptos platform to drive seamless customer experience

Brooklyn-based J.McLaughlin, an American clothing and accessories retailer, is using the Aptos Singular Commerce cloud platform to foster a better omnichannel strategy, boost customer engagement and boast a seamless customer experience. The software platform and end-to-end suite of solutions allow...

BrightSign delivers digital signage to Cromwell Casino

BrightSign recently teamed up with Socialure to deploy more than 20 displays at Drai's Club, a Las Vegas night club owned by Cromwell Casino. BrightSign provided LS and XD media players to push content to the displays, according to a press release. The displays feature a range of content from advertisements to social media posts.

Amazon loves Texas when it comes to opening fulfillment centers

Amazon plans to open its 10th Texas fulfillment center, this time in Katy. The e-tailer said another 1,000 jobs will be created, according to a press release. Amazon operates facilities in Dallas, Coppell, Haslet, Fort Worth, Schertz and San Marcos.

NAC knocks new FICO findings on card compromise at nonbank ATMs

The National ATM Council Inc. is questioning — for the second year in a row — FICO statistics concerning card compromises at retail ATMs in the United States.  FICO, a data analytics and credit-scoring company, announced in March that 60 percent of card compromises occurring in 2016 involved nonbank ATMs.

Wegmans to expand in New Jersey

Wegmans Food Markets plans to open two new New Jersey sites, with the first one opening in late July. The first one will be a 113,00-square-foot store in Hanover and the second, a 108,000-square-foot store in Montvale, will open in...

AI may one day be the modern bank teller

A new Accenture survey reveals four in five bankers believe artificial intelligence will be the prime channel for customer interaction by the year 2020. The technology, according to a New York Post report, will "revolutionize" how banks get data and how banks interaction with customers.

Personalization, customer reviews driving better customer experience

A new Astound Commerce study, focusing on key drivers impacting e-commerce and customer experience, reveals personalized product recommendations, customer review activity and real-time inventory management are playing critical roles in advancing sales and such elements are part of 90 percent...

Amazon's new Virginia center will hire on 1K workers

Amazon is expanding its fulfillment center footprint in Virginia, as it plans to open a new center in Clear Brook. The 1-million-square-foot location will create more than 1,000 full time jobs. The e-tailer currently employees 3,500 full time hourly workers...

Tulip Retail, True Fit team up on a personal shopping experience

Tulip Retail and True Fit are partnering to foster a more personal in-store shopping experience and working with fashion brand kate spade to pilot the store associate-focused initiative. The quest is to provide shoppers with highly personalized fit, size and...

Study: Consumers receptive to chatbots

A majority of consumers are comfortable talking with a chatbot yet only a fraction have engaged with one, according to the 2017 Mobile Consumer Report from Vibes. In addition to under-indexed chatbot use, Vibess fourth annual Mobile Consumer Report uncovered...

Supermarket puts nutritionists into the aisle

In a quest to provide better customer service and enhance the shopping experience, one supermarket is expanding its staff of nutritionists in store locations. Giant Landover has hired on three more in-store nutritional experts for 2017, according to a Progressive...

British market offers a special check-out lane for shoppers suffering from dementia

A British supermarket chain, Tesco, is piloting a new check-out line for shoppers suffering from dementia or Alzheimer's in order to make the shopping experience more relaxed and eliminate shopper stress. The new "relaxed" lines, which provide shoppers additional time...

Retailers losing big bucks by not getting personal, reveals survey

Retailers could boost revenue by 5 percent if they stepped up their game when it comes to customer experience and providing personalized service. In fact, as a new TimeTrade survey reveals, millennials are willing to pay up to 20 percent...

Retailers eager to embrace IoT, automation high on investment list

Retailers are hungry for Internet of Things technology with 70 percent of decision makers ready to make changes to adopt IoT and 65 percent planning to invest in automation for inventory management by 2021. Such technologies, according to Zebra Technology's...

Pandora deploys digital receipts for UK locations

Jewelry brand Pandora is deploying digital receipts at its 220 U.K. locations and the Ecrebo technology is enabling the brand to capture customer data at point of sale. The receipts are emailed to shoppers after a transaction and offer consumers...

Simon deploys interactive mapping to boost customer experience

Retail real estate giant Simon has deployed digital interactive mall maps on all its websites in a quest to help shoppers easily navigate the company's retail locations. The maps also include a services directory and a list of amenities available...

Showing (141 - 160) of 818

Get the latest news & insights


NEWS

RESOURCES

TRENDING

FEATURES

Why Levi's isn't acting its age when it comes to retail customer experience