Customer Service News
DMV installs kiosk in Charlotte, North Carolina grocery store
March 22, 2024
A pilot program is bringing the DMV to a grocery store in Charlotte, North Carolina, according to a WSOC report.
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Las Vegas airport piloting TSA self-service screening system
March 19, 2024
The Harry Reid International Airport in Las Vegas, Nevada is piloting a prototype self-service screen system available to Transportation Security…
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Webinar offers insight on optimizing retail customer experience year round
March 12, 2024
Retailers must strive for operational excellence – from hiring and onboarding store associates to delivering an exceptional customer experience. Business…
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British department store taps Aptos to drive personalization, customer interaction
March 4, 2024
Liberty, a British department store, is renewing its partnership with Aptos, a unified commerce solution provider, to deploy the latest iterations of Aptos…
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Costco, Buc-ee’s, H-E-B rank in top 5 of CX all-stars list
February 23, 2024
Buc-ee's, H-E-B and Costco are among the top five brands creating the best customer experience.
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Dispensary installs self-serve cannabis kiosks
February 22, 2024
Visitors to Ethereal Gold Dispensary in Waukesha, Wisconsin, can use an automated self-serve kiosk to buy cannabis and mushroom products that are legal in…
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Choice Hotels taps Tesla for EV charging effort
February 21, 2024
Choice Hotels International has partnered with Tesla to offer Tesla Universal Wall Connectors to participating Radisson, Cambria, Comfort, Country Inn &…
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ShopRite launches Phononic tech for grocery pickup, delivery
February 13, 2024
ShopRite, a supermarket brand under the Wakefern Food Group, has launched Phononic's freezer and refrigerator totes, featuring active cooling solutions, at a…
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Returns posing big challenge for retailers
January 30, 2024
More then half, 69%, of retailers and brands view product returns as a significant business challenge.
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CVS Health shuttering Target pharmacies
January 29, 2024
CVS Health is planning to close dozens of pharmacies located within Target retail stores early this year.
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Costco reportedly testing membership card scanners
January 25, 2024
Costco is reportedly testing a membership card scanner, according to a report at Costco Insider.
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American Freight debuts store format featuring improved shopping experience
January 5, 2024
American Freight has launched a new store layout promising customers an upgraded shopping experience.
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Target locking up underwear ticks off shopper
January 3, 2024
A Target customer wasn't too happy to find that underwear he was thinking of buying was locked up in a glass security section.
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TikToker claims he was shortchanged at Zara self-checkout kiosk
January 2, 2024
A TikToker recently posted a video of himself using a self-checkout machine at a Zara Miami store and complaining that he should get a discount for having to…
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Uniqlo self-checkout counter for apparel wins kudos
December 28, 2023
Uniqlo, an apparel store that allows customers to check out purchases at a counter that uses radio frequency identification technology to process the…
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Airport self screening security kiosks landing in January
December 22, 2023
Passengers will be able to complete the screening process with minimal to no assistance from transportation security officers at Harry Reid International…
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Rite Aid can’t use facial recognition tech for 5 years
December 20, 2023
The Federal Trade Commission has banned drugstore chain Rite Aid from using any facial recognition technology for five years following allegations the…
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Southwest CEO: Holidays won’t be ruined this year
December 18, 2023
Southwest Airlines CEO Bob Jordan has declared there won't be a repeat of last year's operational crisis that impacted thousands of customers during the…
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Many retail associates concerned about personal safety
December 12, 2023
Many retail associates and managers view safety incidents on the rise in their stores and that nearly two out of three workers are at least somewhat concerned…
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Armani Group expands ON partnership
December 8, 2023
Armani Group, a fashion and luxury goods company, is expanding its partnership with ON, a AI chat platform powering generative AI experiences, to include its…
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