Customer Service News
Walmart designs a more inclusive shopping experience
November 14, 2023
Walmart has been busy creating an in-store culture that embraces every shopper, specifically those managing sensory disabilities.
read now
Entertainment chain goes all cashless with self-serve kiosk
November 13, 2023
HotZone, a Brazil-based family entertainment chain, has transitioned all 12 of its stores to the Sacoa Cashless system, including the self-service KR kiosk…
read now
Poor inventory visibility puts customer trust in jeopardy
November 10, 2023
Retailers are struggling to maintain trust with customers due to the persistent sales cancellation caused by poor inventory visibility.
read now
Akron University teams with Aramark on food delivery robots
November 9, 2023
Students at the University of Akron can now have food delivered to them by mobile robots under a partnership between the university, Aramark and Starship…
read now
Fisheries Supply taps Constructor to improve the digital customer experience
November 8, 2023
Fisheries Supply, a distributor of marine products that serves boatyards, fisherman, recreational boats worldwide, is boosting the digital customer experience…
read now
South Carolina vehicle services kiosks heading to supermarkets
November 7, 2023
South Carolina motorists will be able to renew vehicle registrations and perform other functions at self-serve kiosks inside grocery stores, according to a…
read now
Consumers rank ease of use tops in digital experiences
November 1, 2023
When it comes to the digital experience 81% of consumer rank ease of use as most important and 63% are most concerned about identity theft.
read now
Shoe Carnival taps Amplience and boosts conversions, revenue, customer experience
October 31, 2023
Shoe Carnival, a family footwear retailer, has increased conversions and revenue, enhanced marketing campaign efficiency, improved customer experience and team…
read now
Amazon debuts prescription delivery via drone
October 27, 2023
Amazon is taking prescription drug delivery to the sky as it launches an official drone delivery service in Texas.
read now
Most US consumers see value in chatbots
October 19, 2023
A good number of U.S. consumers, 74%, are interested in getting more accurate product data thanks to generative AI as 50% view product detail gathering as a…
read now
Walmart GoLocal names Rina Hurst as VP
October 17, 2023
Rina Hurst has been named vice president of Walmart GoLocal, the retailer's delivery service platform.
read now
C-store chain RaceTrac launches first EV charging station
October 16, 2023
RaceTrac, an Atlanta-based convenience store chain with more than 570 stores throughout the Southeast, has introduced its first electric vehicle charging…
read now
Cooler Screens sues Walgreens over digital screen project
October 11, 2023
Cooler Screens, a digital screen vendor that sells ad space on refrigerator door screens, is suing Walgreens claiming the pharmacy chain reneged on a national…
read now
Uber launches return product delivery service
October 10, 2023
Food and a ride are not the only things Uber is providing to users. The ride share company, which also runs Uber Eats, is now providing item return services.
read now
La-Z-Boy's updated AR strategy drives immersive experience
October 6, 2023
A next-gen 3D AR initiative on La-Z-Boy's online site is finding fans as there has been a 150%-plus jump in shoppers using its 3D product exploration tool.
read now
British fashion retailer taps NewStore for digital transformation journey
October 5, 2023
AllSaints, a fashion retailer based in East London, has deployed a mobile point of sale, from NewStore, in more than 200 stores around the world.
read now
Need a checkup? Hit up Costco
October 4, 2023
Costco is offering an online health checkup for under $30 thanks to a partnership with direct-to-consumer healthcare marketplace Sesame.
read now
Leadership tops 'must have' soft skills for retail roles
October 3, 2023
The most important soft skill, according to retail professionals, is leadership.
read now
Stop & Shop, Badger give Marty the Robot refresh, bigger reach
September 28, 2023
Stop & Shop is teaming up with Badger Technologies to expand the use of Marty the Robot at more than 300 of the grocer's Northeast stores and has made…
read now
DoorDash expands grocery partnership
September 28, 2023
DoorDash has broadened its grocery fleet footprint with the addition of more than a few partners.
read nowSubscribe
Get the latest news and resources from Retail Customer Experience.
