Customer Service News
Dave's Hot Chicken cofounder, president keynoting Interactive Customer Experience Summit
August 30, 2023
Attendees of the Interactive Customer Experience Summit will hear how Dave's Hot Chicken, which was born in 2018 but topped the 2023 Fast Casual Top 100 Movers…
read now
ClearSale launches revamped client portal
August 29, 2023
ClearSale, a business intelligence and risk prevention provider, has released a new client portal that lets customers view and manage fraud prevention data…
read now
UK apparel retailer intros return kiosks
August 24, 2023
New Look Holdings Ltd., a Jersey, U.K.-based apparel retailer with more than 400 stores, has installed return kiosks in partnership with ZigZag Global, a…
read now
Save Mart Companies helping Hawaii wildfire victims
August 21, 2023
The Save Mart Companies, which operates Save Mart, Lucky and FoodMaxx stores in California and western Nevada, are doing relief fundraisers for those impacted…
read nowSolo Stove teams with Simplr on AI chatbot
August 16, 2023
Solo Stove, which makes fire pits and camp stoves, is launching a chatbot powered by generative AI to provide customers personalized and conversational support…
read now
Most shoppers want a better search experience
August 14, 2023
Six of 10 online shoppers want a better product search experience and think the online search function on retail websites needs an upgrade.
read now
Amazon expands Fresh delivery to non-Prime members in select cities
August 10, 2023
Amazon is offering its Fresh grocery delivery to non-Prime members in certain U.S. locations.
read now
Target adds Starbucks to drive-up options
August 9, 2023
Target shoppers can now order their favorite Starbucks order and grab it while picking up their merchandise at a Target drive-up location.
read now
CVS reducing workforce in restructuring strategy
August 8, 2023
CVS Health will cut 5,000 jobs as part of a restructuring strategy for the drugstore chain.
read now
Food Lion boosts shopping experience via upgrade strategy
August 7, 2023
Supermarket chain Food Lion has enhanced the shopping experience via upgrades at 47 stores.
read now
One-day delivery up at Amazon
August 7, 2023
Amazon, following an overhaul of its delivery network, claims it's delivering more packages in one day or less and has hit its fastest Prime delivery speeds…
read now
Consumers want flexible, extensive return policies
August 4, 2023
A hefty majority, 93%, of U.S. and U.K. consumers want flexible, extensive return policies, according to a Loop survey on brand loyalty.
read now
Communication, training kiosk for retail aims to spur engagement
August 4, 2023
Multimedia Plus, a New York City-based provider of communication and training solutions for the retail industry, has introduced its Incite kiosk, which…
read now
Fabric retailer Joann taps Flybuy for BOPIS nationwide
July 31, 2023
Fabric and sewing retailer Joann is expanding its deployment of Flybuy's location technology platform to power a buy online, pickup in store option for…
read now
UK department store launches virtual try-on
July 27, 2023
John Lewis Fashion Rental, a U.K.-based department store chain, has partnered with tech firm Zyler and rental specialist Hurr to adopt the Zyler AI-powered…
read now
Lowe’s teams with OneRail on same-day delivery
July 27, 2023
Lowe's is expanding its same-day delivery service nationwide for orders placed online and via its app.
read now
Lowe’s, Petco expanding store-in-store partnership
July 25, 2023
Lowe's Companies Inc. and Petco are expanding a pilot program in which Petco products and services are located within Lowe's stores.
read now
Walmart offers inclusive back-to-school shopping experience
July 24, 2023
Walmart is aiming to make back-to-school shopping easier for those customers managing sensory disabilities.
read now
Retail hiring taking a dip
July 21, 2023
While job applications are up 34% from a year ago June retailers are taking a cautious approach to hiring, with job openings and hires down 14% and 27% between…
read nowOptoro debuts Home Pick-ups service for retailers
July 20, 2023
Optoro, a returns management software provider, has debuted the Home Pick-ups returns solution to its Express Returns solution.
read nowSubscribe
Get the latest news and resources from Retail Customer Experience.
