Customer Service News
Walmart.com expands shipping, simplifies item return
November 7, 2018
Walmart's e-commerce site now boasts more third-party products available via two-day shipping (on orders over $35), while the brand is launching the ability to…
read nowBanks banking on Garmin contactless pay feature
November 6, 2018
Several top European banks, including KBC Bank and Insurance in Belgium, Rabobank and ABN Amro in the Netherlands and BNL Gruppo BNP in Italy, will begin…
read nowTarget debuts holiday deals early, mobile checkout
November 6, 2018
Target has kicked off its Black Friday sales, offering select deals nearly one month early.
read now7-Eleven pilots mobile payment app
November 5, 2018
Convenience store giant 7-Eleven is testing a mobile app called Scan & Pay that allows customers to skip the line and pay for purchases with the 7-Eleven…
read nowWalmart BYOD helping associates work smarter
November 5, 2018
Walmart is deploying a mobile device associate initiative aimed at helping team members work smarter using their own smartphones.
read nowGameStop taps Right Media Solutions to upgrade digital signage
October 30, 2018
GameStop Corp. has selected Right Media Solutions to upgrade its digital video network to more than 3,800 locations. The network will be powered by Commercial…
read nowConsumers: Brands must respond to online reviews
October 29, 2018
A good majority, 65 percent, of consumers believe brands and retailers should respond to online reviews and 80 percent believe the response should be…
read nowWild Birds taps SMG tool to capture customer insight
October 29, 2018
Backyard bird feeding and nature franchise Wild Birds Unlimited is using Service Management Group's SMG VisitView technology to capture customer feedback at…
read nowNEC debuts BI analytic platform for retailers
October 25, 2018
NEC Display Solutions of America has launched NEC ALP, a business intelligence analytics platform to help retailers with real-time content and data measurement.
read nowVitamin Shoppe hires on first chief customer, digital experience leader
October 25, 2018
Vitamin Shoppe has hired on Stacey Renfro for the newly-created role of executive vice president, chief customer and digital experience officer.
read nowUber drone food delivery arriving in less than 3 years
October 24, 2018
Uber plans to have food delivery service via drones in play by 2021 and the program is in its "early days," according to news reports.
read nowMastercard to make signature optional in the store, on the card
October 24, 2018
Cardholder signatures on Mastercard purchases will be optional come next April, on both on the card and purchase receipts.
read nowVizyPay cash discount program helps retailers, customers alike
October 19, 2018
VizyPay, a credit card processing company, has unveiled a cash discount program that allows merchants to offset service fees without increasing prices.
read nowC-store chain partners with NCR on mobile payments
October 19, 2018
NCR Corp. has announced that Enmarket Convenience Stores will introduce the NCR Mobile Payments solution for fuel retailers across its locations in the coming…
read nowVerra Mobility debuts 'pay-as-you-go' toll-paying app
October 18, 2018
Tech-enabled smart transportation provider, Verra Mobility, has launched a nationwide, "pay-as-you-go" tolling service called Peasy that gives customers a way…
read nowVisa, Olympic committees driving enhanced payment options for fans
October 17, 2018
Visa, the International Olympic Committee and the International Paralympic Committee are working together to provide better integrated payment channels for…
read nowBofA debuts mobile banking capabilities
October 16, 2018
Bank of America has introduced a new feature that enables customers to move easily between the Bank of America, Merrill Lynch, Merrill Edge and U.S. Trust…
read nowSquare targets retail consumer finance with Square Installments
October 15, 2018
Square is launching Square Installments, a new payment method merchants can offer customers to pay for a large purchase by splitting it into fixed monthly…
read nowWalmart, PayPal team up on cash service
October 15, 2018
Walmart customers who are also PayPal customers can deposit or get cash in a Walmart location as long as they’re good with a $3 service fee.
read nowAmazon launches a mattress brand
October 12, 2018
Amazon is offering a line of bed-in-box foam mattresses within its AmazonBasics product line. These mattresses also qualify for free two-day shopping for Prime…
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