Customer Service News

Walmart apps aim to boost associate, consumer experience

October 9, 2018

Walmart has deployed a suite of custom-made apps for store associates that lets associates manage a variety of work tasks via a mobile store device.

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Boscov's taps Checkpoint System tech to boost sales, decrease shrink

October 8, 2018

Retailer Boscov's is using CableLok, a retail security system from Checkpoint, to drive sales while also reducing shrink in a number of its retail locations.

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New York boutique offers a luxury experience for men buying activewear

September 26, 2018

Preview is a men's activewear retailer offering a luxurious fashion take on work out gear with a quest to mesh online lifestyle and wellness brands with…

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Amazon expands Whole Foods Market delivery once again

September 21, 2018

Amazon Prime members in Charlotte, Las Vegas, Memphis, New Orleans, Phoenix, Raleigh, Seattle, Tucson, Nashville and Oklahoma City now can tap the Whole Foods…

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Barnes & Noble food and drink strategy not doing well

September 21, 2018

A plan hatched two years ago to lure and engage with book lovers via food and drink isn't faring as expected for Barnes & Noble.

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Cashierless store dealing with a few glitches

September 20, 2018

A cashierless store in San Francisco is working out a few glitches as it strives to best Amazon's Amazon Go.

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Mobile payments for cannabis dispensaries in the works

September 17, 2018

Virtual Crypto Technologies Inc. has announced plans to develop a cryptocurrency payment product for cannabis dispensaries. The company intends to offer this…

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Amazon Fashion debuts J.Crew merch

September 14, 2018

Amazon has a new brand on its virtual fashion shelves as J.Crew Mercantile items are available at Amazon.com.

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First Hawaiian Bank debuts Alexa voice banking

September 14, 2018

Fiserv has helped First Hawaiian Bank develop a skill for Amazon Alexa.

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Survey: Personalization, seamless shopping is more critical than ever

September 12, 2018

Seamless, ubiquitous shopping is viewed by nearly every retail leader (94 percent) as a transformative strategy and change moment for the retail industry.

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Amazon expanding van delivery strategy

September 11, 2018

Amazon’s three-month-old van delivery service is growing by 20,000 more vans to be built at a South Carolina facility.

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L'Occitane debuts experiential concept store

September 11, 2018

Natural cosmetics maker and retailer L'Occitane has opened an Provence concept store on Fifth Avenue in New York City.

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University of Missouri – Kansas City deploys smart kiosks

September 7, 2018

The University of Missouri — Kansas City has installed smart kiosks on its campus, making it the first U.S. campus to have the same kind of kiosks that can be…

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Human connection still tops with shoppers, retailers

September 6, 2018

Retail shoppers prefer real-person interaction over chatbots when it comes to customer service and 66 percent of consumers view customer service as important…

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Amazon expands Whole Foods delivery once again

September 6, 2018

Amazon Prime members in 28 cities can now tap quick delivery from their Whole Foods Market.

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UK courier pilots self-serve kiosks for sending parcels

September 5, 2018

Customers at three U.K. depots will be able to pay for parcel shipment at Parcelforce Worldwide self-serve kiosks during a trial that will run from today…

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