Customer Service News
Amazon, Walmart not making strong emotional connection with consumers
August 9, 2018
A report listing out the top 50 U.S. brands ranked by emotional connection reveals no leading retailer in the top five or even the top 10.
read nowGoing to the mall? Prime parking may cost you
August 3, 2018
One of the most irritating aspects of shopping at the mall may soon be eliminated, but there will be a price to pay.
read nowGuess? delivers Alipay mobile payments to retail stores
July 30, 2018
Guess? Inc., a global lifestyle brand and retailer, is partnering with Alipay to enable Chinese travelers visiting the U.S. to pay with the Alipay app when…
read nowMvix debuts digital signage network at Western Michigan University
July 30, 2018
Western Michigan University, based in Kalamazoo, Michigan, selected Mvix to deploy a digital signage network at the school. The network consists of 30 displays…
read nowGeorgia county deploys water, sewer bill payment kiosk
July 27, 2018
North Fulton, Georgia, residents can now pay county water and sewer bills at a payment kiosk and walk-up window at the Fulton County Customer Service Center at…
read nowNorth Dakota launches self-serve vehicle registration renewal kiosk
July 27, 2018
Drivers in Williston, North Dakota can renew vehicle registrations and license plate tabs at a self-serve kiosk installed by the North Dakota Department of…
read nowConsumers still wary about security with mobile banking, payments
July 26, 2018
Nearly 6 in 10 consumers pay bills on line, but half of this group have concerns about the security of doing so, according to Expectations & Experiences…
read nowWalmart mulling streaming service, claims report
July 26, 2018
Walmart may be looking to get into the streaming service realm and mulling a subscription program of $8 a month.
read nowUPS mulling hefty package delivery service option
July 25, 2018
The United Parcel Service is reportedly in talks with a trucking outfit regarding an at-home delivery option for big, bulky products.
read nowTarget prepping faster delivery for New York customers
July 24, 2018
New York-based Target consumers will soon have faster delivery options as the retailer is expected to offer same-day delivery on thousands of items by the end…
read nowStandard Cognition raises $11.2M to develop autonomous checkout
July 23, 2018
Standard Cognition, developer of an autonomous checkout system for retailers, has raised an additional $5.5 million in seed funding from CRV, bringing the…
read nowNo more Blockbusters in Alaska come the fall
July 20, 2018
Just one Blockbuster will be open in the U.S. now that two of the three remaining in the U.S. are closing in Alaska.
read nowWalmart's Jet.com debuts same-day New York delivery
July 19, 2018
Walmart is using internal resources, specifically its e-commerce Jet.com division, for same-day delivery in New York City.
read nowMacy's alerts customers to credit card data breach
July 17, 2018
A small number of Macy's.com and Bloomingdales.com customer data was breached between late April and mid June.
read nowGap expanding physidigital strategy across Old Navy stores
July 16, 2018
Old Navy stores across the U.S. are now reflecting parent company Gap's customer experience strategy to blend the physical with the digital.
read nowWalmart taps ex-AMEX leader as chief customer officer
July 12, 2018
Walmart has created a new role, chief customer officer, and hired on a former American Express executive.
read nowBJ's debuts PayPal checkout services
July 10, 2018
BJ's Wholesale Club announced an integration on BJs.com with PayPal, PayPal Credit and PayPal One Touch, according to a press release.
read nowTarget launches curbside pickup to 200 more stores in Midwest
July 9, 2018
Amazon isn't the only retailer boosting its delivery channels.
read nowWalmart debuts 3D virtual shopping tour, ‘buy the room’ features
July 6, 2018
Walmart is launching two new ways for customers to shop, discover and be inspired by its home décor offerings.
read nowCVS Health expanding delivery service
June 28, 2018
CVS Health will offer nationwide prescription delivery, as well as one and two-day home delivery for some specific items for a cost of $4.99.
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