Customer Service News
Amazon creates a special Alexa for the hospitality industry
June 27, 2018
There is now a special Amazon Alexa coming to hotels and motels that will help guests order anything from food to more towels and even make dining reservations.
read nowUnder Armour taps flexReceipts to boost customer engagement after the sale
June 26, 2018
Global athletic performance retailer Under Armour is deploying flexReceipts across its locations in North America to boost the post-sale engagement opportunity.
read nowConsumers love dynamic pricing, reveals report
June 26, 2018
A good majority of shoppers, 65 percent, are embracing dynamic pricing in the retail store, especially if it saves money and reduces waste, according to a new…
read nowStaples to be home to TSA PreCheck centers
June 26, 2018
Consumers needing to enroll in the TSA PreCheck program will soon be able to do it at Staples locations as the retailer expects to open 50 service enrollment…
read nowAmazon expands Prime benefit at 10 more Whole Foods locations
June 21, 2018
Amazon Prime members across 10 more states now have access to exclusive Whole Foods Market discounts and offers.
read nowMicrosoft building cashierless check-out tech
June 19, 2018
Microsoft is reportedly aiming to take on Amazon when it comes to cashierless retail by developing its own platform and in talks with Walmart on the initiative.
read nowBiggest mobile shopping gripe: ads
June 19, 2018
Today's shoppers using a mobile device are frustrated due to too many ads and retailers need to make some changes to avoid losing loyal customers.
read nowStudy: Consumers want more payment choices at unattended terminals
June 18, 2018
Some 70 percent of consumers want unattended terminals to accept both card and cash payments and a significant number are willing to use wearable devices or…
read nowGigi's Cupcakes delivers to doorsteps across US
June 14, 2018
Gigi's Cupcakes are now available through nationwide shipping, according to a press release.
read nowAmazon delivery man takes loyalty to the mat
June 12, 2018
Amazon strives to provide top customer service and a Texas delivery person is clearly on board. A Haslet woman found that out when a delivery person dropping…
read nowPita Pit teams up with LevelUp, Olo for mobile, delivery
June 12, 2018
Pita Pit is partnering with LevelUp and Olo to introduce a completely revamped guest loyalty program, third-party delivery and a redesigned app for order…
read nowSurvey: Lots of consumers would rather clean toilets than deal with customer support
June 8, 2018
When it comes to calling a retailer's support or customer service number a good number of Americans (44 percent) would rather spend the time scrubbing out the…
read nowClub Monaco going pop-up in a big way
June 7, 2018
The Ralph Lauren brand Club Monaco is going pop up in a big way, with three events at its New York city flagship store since late 2017.
read nowSephora melds physical, digital retail divisions
June 5, 2018
In an effort to boost customer experience and service Sephora has meshed its internal digital and physical retail units into one division.
read nowGap tapping digital policies to boost customer experience, associate scheduling
June 1, 2018
Gap is launching new digital policies aimed at helping sale associate scheduling as well as gaining deeper insight on consumer activity via its sales data.
read nowWalmart testing new check-out service
June 1, 2018
Walmart is piloting a new "Check Out With Me" service in lawn and garden centers at more than 350 store locations nationwide.
read nowMeeting customer needs driving retail investment, reveals survey
June 1, 2018
Retailers are spending in a quest to keep up with customer expectations, according to a JDA Software and KPMG survey conducted by Incisiv.
read nowVerizon installs free Wi-Fi kiosks in upstate NY
May 30, 2018
New Rochelle, New York, is the first city in the country to have Verizon's Digital Kiosks, according to The Journal News.
read nowRewards.com users now earning, redeeming Dash digital currency at retailers
May 28, 2018
Dash, a company that frames itself as an alternative to bitcoin, has announced a partnership with Rewards.com, a loyalty rewards website incentivizing…
read nowTarget makes beauty shopping a bit easier
May 24, 2018
Target is focused on making beauty shopping easier given it offers more than 1,000 beauty brands.
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