Customer Service News
Pepper the robot now an airport restaurant greeter
January 11, 2018
Travelers can expect to see more of the 4-foot tall humanoid, Pepper the robot, at select HMSHost North American airport restaurants, according to a press…
read nowSprouts extends home delivery with Instacart partnership
January 9, 2018
Healthy grocer Sprouts Farmers Market will soon be providing home delivery in all of its major markets via a partnership with Instacart.
read nowKroger advancing self-checkout strategy
December 29, 2017
Supermarket chain Kroger is set to expand its self-checkout service to 400 stores in 2018, according to a report from the Cincinnati Business Courier.
read nowWalmart testing new personal shopping experience
December 28, 2017
Walmart is reportedly tapping text to provide a new personalized shopping experience for the wealthy busy mom.
read nowNYC Amtrak boosts travel experience
December 27, 2017
Amtrak is focused on helping consumers and travelers find their way around New York City's Penn Station more easily with a new "FindYourWay" app, according to…
read nowTarget buys Shipt to shore up delivery strategy
December 14, 2017
Target is buying Shipt, a same-day delivery platform, for $550 million in cash in its strategy to boost fulfillment efforts.
read nowChat customer experience not so great in UK, claims study
December 12, 2017
Consumers in the U.K. want to use chat when it comes to customer service, with nearly a third embracing the technology, but satisfaction isn't very high at…
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Starbucks launches AR experience in Shanghai
December 12, 2017
The Shanghai Roastery is the first Starbucks in the world to offer an augmented reality experience to customers. Customers, who download the app, get a whole…
read nowGift pickup kiosks debut in Arkansas
December 11, 2017
Gift pickup kiosks have been introduced to Central Arkansas just in time for the Christmas holiday season, according to arkansasmatters.com. The Anytime Valet…
read nowPersonalization pays off big time, claims new study
December 7, 2017
Retailers who personalize are likely seeing big benefits such as increased profits, according to Monetate's second annual Personalization Development…
read nowConsumer shopping glitches on the rise, reveals study
November 24, 2017
The 2017 Customer Rage Study reveals more than 62 million families had at least one shopping glitch in the past 12 months, leading to frustration and anger in…
read nowCustomer support teams find job more challenging than ever
November 21, 2017
More than half, 56 percent, of customer contact center employees are dealing with complex customer issues and 60 percent say the company they work for has left…
read nowAmazon Go stores may be close to a full 'go'
November 17, 2017
Amazon is gearing up to establish a roster of Amazon Go stores, the cashierless retail strategy the mega etailer has had in pilot for just about a year…
read nowFree is better than fast when it comes to shipping, say consumers
November 16, 2017
The annual Deloitte holiday survey of consumer trends and spending reveals that nine in 10, 88 percent, of consumers view free shipping as more important than…
read nowCVS Health delivering next-day service come the new year
November 15, 2017
CVS Health will debut next-day delivery of drugs and even same-day service come 2018.
read nowYankee Candle pops up in NYC for holiday buying season
November 14, 2017
One of the newest retail pop-ups in New York City this holiday season is home to Yankee Candle.
read nowHilton teams up with Amazon in loyalty program strategy
November 10, 2017
Hilton Honors members can now link Amazon accounts to their Hilton account and shop Amazon using Hilton points, according to a TechCrunch report.
read nowConsumers love retailers with multiple channels, reveals survey
November 8, 2017
The more channels available for customer service, the happier a consumer is, reveals a Narvar survey on shopper behavior.
read nowUK customer experience is getting weak, claims study
November 6, 2017
Retail brands in the U.K. aren't meeting growing consumer expectations and are struggling to deal with consumer queries, reveals an Eptica study.
read nowOutdoors retailer shuttering doors on Black Friday
October 31, 2017
For the third year in a row, outdoors retailer REI won't be open on Black Friday.
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