Customer Service News
Amazon expands Key access nationwide
April 13, 2018
Amazon's Key smart entry technology is now available nationwide and the in-home Key delivery program is available to Prime members in 37 specific cities.
read nowMacy expanding off-price outlet strategy
April 13, 2018
Macy's, in a bid to lure price-conscious consumers, plans to open 100 Backstage location across the nation this year.
read nowNordstrom launches men's store in Manhattan
April 12, 2018
History is being made this week as Nordstrom's launches its first-ever Manhattan, New York store.
read nowBoxed debuts membership program
April 11, 2018
Boxed customers wanting lower shipping fees and bigger price breaks are going to have to pay as the e-commerce grocery site is deploying an annual membership…
read nowWalmart mulling PillPack delivery service acquisition, claim reports
April 9, 2018
In yet another move to expand way beyond typical retailing Walmart is reportedly mulling the acquisition of medication delivery player PillPack.
read nowShopKeep expands payment processing options to include TSYS' ProPay
April 6, 2018
ShopKeep and ProPay, a TSYS company, have announced a new partnership in which ProPay will manage payment processing via its Payment Facilitator service for…
read nowOctopus extends merchant acceptance via NFC-enabled mPOS app
April 6, 2018
Octopus Cards Limited has launched a new feature to enhance the Octopus App for Business, enabling merchants to accept Octopus card payment through their NFC…
read nowSears, Kmart, Delta customer data hit in cyber attack on software provider
April 5, 2018
The payment data of Sears, Kmart and Delta Air Lines customers may have been compromised in a cybersecurity attack on a software service provider.
read nowNewegg offers bitcoin payments to Canadian shoppers
April 4, 2018
Newegg has announced Canadian consumers now have the option of paying with bitcoin on its site, according to a press release.
read nowWalmart now eyeing move into healthcare
April 3, 2018
Walmart is pondering a merger with healthcare provider Humana, according to a Bloomberg report published on Fortune.
read nowAmazon prepping Whole Foods pick-up service, claims report
April 2, 2018
Amazon is reportedly getting a product pick-up service strategy in place for its Whole Foods Market locations, according to a Motley Fool report.
read nowSurvey: Very few consumers report excellent customer service
March 30, 2018
Businesses may have an inflated view of customer service levels given a new survey that reveals just a minor number of consumers have experience excellent…
read nowAmazon prepping responsive drone technology, claims report
March 29, 2018
Amazon's drone strategy may include developing drones that respond to a customer's call or wave.
read nowWalmart expanding CarSaver car-selling kiosks
March 29, 2018
Walmart is increasing the number of store locations featuring a CarSaver car-selling kiosk, according to Adweek. In an email to the publication, a Walmart rep…
read nowNordstrom readying men's store in New York City
March 28, 2018
In just about three weeks Nordstrom will open a mega men’s store in Manhattan featuring personal shoppers, a clubhouse and even a coffee bar.
read nowTarget expanding loyalty program strategy
March 27, 2018
Target is reportedly testing a new loyalty rewards approach with a pilot taking place in the Dallas-Fort Worth region.
read nowThe try-before-you-buy trend spurring a returns tsunami, claims study
March 26, 2018
Retailers offering a try-before-you-buy strategy are experiencing a surge of intentional returns that may undermine profits, according to a new Brightpearl…
read nowPayments Canada launches new credit risk model
March 23, 2018
Payments Canada, a financial market infrastructure for payments, is deploying a new credit risk model to boost safety and the soundness of existing…
read nowArizona hospital deploys self-serve prescription kiosk
March 23, 2018
Bayless Integrated Health Center in Phoenix is now using a self-serve pharmacy kiosk that allows patients to fill a prescription immediately after being…
read nowWalmart expanding grocery delivery across the country
March 14, 2018
In the latest shot fired in the battle to provide greater delivery options, Walmart plans to expand its online grocery delivery to more than 40 percent of the…
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