Customer Service News
Indian airport tests check-in kiosk on buses
March 9, 2018
The Bangalore Metropolitan Transport Corporation, in collaboration with the Bengaluru International Airport in Bangalore, India, has installed an automated…
read nowAmazon may be going into banking business, claims report
March 7, 2018
Amazon, J.P. Morgan and Capital One Financial are reportedly teaming up on a checking account initiative to attract the younger consumer.
read nowAmazon expands Whole Foods delivery to San Francisco, Atlanta
March 7, 2018
Amazon Prime members in six more cities now have access to free, 2-hour delivery on Whole Foods Market orders.
read nowAmazon tracking deliveries with a click of a camera
March 5, 2018
Apparently Amazon delivery drivers have been snapping photos of packages they've left on doorsteps, and Amazon is now offering the tracking option to consumers.
read nowHopdoddy Burger Bar taps T3 to revamp web, mobile experience
February 27, 2018
Hopdoddy Burger Bar is revamping its web and mobile experience with the help of innovation agency T3.
read nowSurvey: Data, top tier buy-in are key to successful customer experience
February 9, 2018
Retailers aiming to shore up the customer experience, and return on investment with CX technology, need to focus on getting executive support and ensuring…
read nowAmazon launching Whole Foods Market delivery service
February 8, 2018
Amazon Prime members living near a Whole Foods Market will be able to tap free 2-hour delivery as long as they're buying $35 in goods from the supermarket…
read nowPanera Bread debuting home, office delivery
February 7, 2018
Panera Bread will begin rolling out home and office delivery this month on Long Island for a $3 fee.
read nowTarget going a bit small on Long Island with new store
January 30, 2018
Long Island, New York, will get another small-store Target location come this fall.
read nowAmazon pulls some children’s products after slogan backlash
January 30, 2018
A range of products featuring the slogan, "Slavery gets sh&t done," are now off the virtual shelves at Amazon following a backlash from anti-slavery…
read nowWalmart partners with Japan e-commerce player Rakuten
January 29, 2018
Walmart is teaming up with Rakuten, Japan’s biggest ecommerce retailer, on an online grocery effort in Japan, according to an NPR report.
read nowStarbucks goes cashless at downtown Seattle store
January 26, 2018
Starbucks has gone cashless at one location in downtown Seattle as the coffee giant experiments with a growing trend among fast casual chains in the U.S.
read nowAmazon Prime membership gets more expensive for some
January 22, 2018
Amazon is increasing the cost of its monthly Prime subscription service, from $10.99 to $12.99, which represents an increase of 18 percent.
read nowAmerican Airlines going cashless at Miami airport
January 22, 2018
Travelers flying out of Miami International Airport on American Airlines won't be taking cash for checking bags and overweight bag fees.
read nowAmazon Go store now open to the public
January 22, 2018
Amazon is opening its cashierless Amazon Go store to consumers in Seattle today, following a 14-month trial with company employees, according to The Seattle…
read nowBanks now testing Visa biometric EMV card
January 18, 2018
Visa has initiated pilots with Mountain America Credit Union and Bank of Cyprus of a new EMV dual-interface payment card, making these the first commercial…
read nowArizona hospital prescribes self-serve kiosk for prescriptions
January 18, 2018
A self-serve kiosk at Bayless Integrated Healthcare's Dobson Ranch in Mesa, Arizona, enables patients to receive prescriptions and over-the-counter medications…
read nowElectronic parking kiosks in Pennsylvania draw complaints
January 17, 2018
The new electronic parking kiosks in New Hope, Pennsylvania are drawing complaints from businesses who say customers are confused about how to use them…
read nowAldi reaches out to vegan, vegetarian consumers
January 16, 2018
Aldi, a German-based grocery chain, is aiming to offer up a line of vegan and vegetarian items in U.S. stores under the brand name of Earth Grown, according to…
read nowTheatro, Curbside partner on click and collect customer experience
January 15, 2018
Theatro is partnering with Curbside in a quest to improve the 'click and collect' customer experience when it comes to in-store pickup of online orders in the…
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