Customer Service News
True Fit boosts personalization with new shopping capability
July 10, 2017
The data-driven personalization platform True Fit has boosted its capabilities with a "Shop for Others" function that lets users build additional profiles for…
read nowConsumers willing to pay for a good customer experience, claims new study
July 7, 2017
Eight out of 10 consumers are willing to pay more for better customer experience, according to a new Capgemini study.
read nowTarget goes to the mat with mattress startup
July 6, 2017
Shoppers browsing Target's aisles can now check out Casper Mattress mattresses and bedding as the retailer is teaming up with the start-up to sell its wares.
read nowOnline clothing startup unveils brick-and-mortar strategy
June 30, 2017
Despite reports claiming the omnichannel may soon go the way of the dinosaur, an upcoming online retailer plans to move into the brick-and-mortar realm.
read nowReport: Amazon developing drone hub for metro areas
June 29, 2017
A patent filing reveals Amazon may be building a distribution hub — a tower resembling a beehive — for busy metro areas "designed to accommodate landing and…
read nowCanadian Amex users can add cards to Android Pay
June 28, 2017
American Express has announced the availability of Android Pay for its Canadian card holders, according to a press release.
read nowUnited Airlines debuts Uno's pizza as airlines race to boost customer food options
June 27, 2017
Flying isn't as fun as it once was for most consumers, but United Airlines is hoping a little pie will go a long way to changing the trend.
read nowIkea building AR app with Apple's help
June 23, 2017
When it comes to augmented reality, Apple CEO Tim Cook is a huge fan.
read nowAmazon debuts free 'try at home' apparel service
June 23, 2017
Not one to stand idle Amazon is advancing its game in the online and fashion apparel business and debuting a new service that lets shoppers try on and return…
read nowReport: Omnichannel retailers will likely be operating one channel by 2027
June 20, 2017
If a new research report proves correct, there won't be many omnichannel retailers operating at the close of the next decade.
read nowDermstore, Calendars.com boost sales with customer segmentation platform
June 19, 2017
Calendars.com and Dermstore are enjoying a 2 percent sales boost and a 10x-lift in return on advertising spend following a deployment of Custora's Segmentation…
read now1 in 4 retail associates don't have needed tools and tech
June 19, 2017
One out of four retail store associates say they are not properly equipped with the right digital tools and tech to do their jobs, and oftentimes leave the…
read nowTSA to tap emerging tech to spur better customer experience
June 16, 2017
Airline passengers may soon stop complaining about long lines at airport security checkpoints as the TSA is aiming to test several emerging technologies to…
read nowRetail tech investment expectation bodes well for tool makers
June 15, 2017
A new Accenture Strategy report reveals greater tech investment by retailers could lead to $2.95 trillion in sales for technology makers.
read nowMacy's taking new approach to promotions, media, loyalty
June 14, 2017
Macy's aims to reconnect with loyal shoppers, lure in new shoppers and deploy a new mix of marketing media.
read nowConsumers expect ease of use, security from bank's mobile app
June 13, 2017
Retail bank and credit card customers now prefer mobile to all other channels, but rate ease of use as a differentiator among top-performing mobile apps.
read nowJ.C. Penney targeting college living furnishings to drive sales
June 13, 2017
J.C. Penney is hoping a full-throttle focus on college kids' desire for furnishings will help spur sales though it's going to be a challenge given hefty…
read nowWalmart pilots self-service kiosk for fast online order delivery
June 12, 2017
A few lucky Walmart shoppers in Oklahoma City are the first to test an automated kiosk being used to distribute online grocery orders in under a minute.
read nowSoftBank buying Boston Dynamics to boost robotic advancements
June 12, 2017
Robotics pioneer Boston Dynamics, owned by Google's Alphabet Inc., is being acquired by SoftBank Group Corp.
read nowConsumers love tech in the brick-and-mortar retail experience
June 12, 2017
A new Bouncepad survey reveals U.S. consumers love stores that offer technology and they want more tech options in the shopping experience.
read nowSubscribe
Get the latest news and resources from Retail Customer Experience.
