Customer Service News
Paytronix expands integration of rewards platform
August 17, 2017
Paytronix Systems is expanding its reward platform with three new POS integrations. The platform is now integrated with Gilbarco Passport, NCR Radiant and…
read nowAmazon debuts instant pick-up service in select areas
August 16, 2017
Amazon is now offering Instant Pickup, a new free service for Prime members that lets members pick up specific "daily essentials" in two minutes or less at…
read nowSurvey: Online shoppers prefer direct shopping with brands
August 16, 2017
More than half, 55 percent, of shoppers prefer buying directly from a brand versus buying at a retailer, according to a new Astound Commerce Insight survey.
read nowReport: Retailers should be embracing Amazon as a distribution option
August 15, 2017
A new Bluecore report reveals retailers should be embracing Amazon as a distribution channel and that research indicates 44 percent of brand marketers are…
read nowOnline grocery service debuts Alexa skill for hands-free voice order capability
August 14, 2017
Consumers who like to order from Stop and Shop's online Peapod grocery service can now enlist the help of Amazon's Alexa devices. The grocer is offering an…
read nowThe impact of unhappy customer service teams
August 10, 2017
Customer service plays an integral role in providing good customer experience and unhappy service teams can have a negative impact on CX.
read nowSephora debuting a new boutique approach
August 7, 2017
Sephora is testing a "boutique" strategy in response to the current retail climate.
read nowUSAA testing Amazon Alexa skill
August 4, 2017
USAA is testing an Amazon Alexa skill that will enable its customers to get answers to some of the most frequent and basic questions fielded by service…
read nowMidwest grocery chain debuts a robot named Tally
August 1, 2017
Three St. Louis-based grocery stores are participating in a six-week pilot featuring a robot, Tally, which will check aisles three times a day to ensure items…
read nowShopgate hires Ken Aponte as customer success VP
August 1, 2017
Software-as-a-service shopping app platform Shopgate has a new leader of customer success with the appointment of Ken Aponte.
read nowConsumers hungry for contactless checkout at Whole Foods and hope Amazon delivers
July 25, 2017
Consumers are hoping that once Amazon acquires Whole Foods, the online mega retailer will provide cashier-free checkout and a much improved grocery store…
read nowWalmart aims to monitor shoppers' facial expressions
July 21, 2017
Walmart is reportedly building new technology that will help it identify unhappy consumers standing in check-out lines.
read nowClothing retailer drives mobile shopping forward with Shopgate app platform
July 20, 2017
Texas Humor, a clothing brand focused on state pride, is using Shopgate's mobile commerce platform to build an enhanced mobile shopping app for customers.
read nowPet retailer deploys IBM MobileFirst to simplify purchase journey
July 20, 2017
The U.K.-based Pets at Home is launching Sales Assist, an IBM MobileFirst for iOS app for iPad, to drive a simpler purchase process across its 440 stores.
read nowGiant Eagle taps Symphony EYC to drive customer-centric retailing
July 19, 2017
Giant Eagle is aiming to drive customer-focused retailing via the use of Symphony EYC's solutions to gain greater customer insight and drive more personalized…
read nowFurniture retailer launches delivery tracking service
July 18, 2017
Jerome's Furniture wants its customers to know where their furniture is, and has launched a smart tracker service to provide customers insight on the delivery…
read nowVirtual assistant offers checkpoint assistance at Barcelona airport
July 13, 2017
The Barcelona-El-Prat Airport in Spain recently deployed a virtual assistant at its security gates using BrightSign's HD1023 media player. Users can receive…
read nowSmartphones will soon beat out tablets in UK mobile spend
July 11, 2017
The smartphone will soon blow past the tablet in the U.K. when it comes to mobile shopping, with smartphones grabbing 51.5 percent of spend next year.
read nowResearch highlights challenge points when it comes to customer experience
July 11, 2017
While 76 percent of retail decision makers believe they have enough actionable data, more than half (55 percent) are still relying on written, non-automated…
read nowResearch: Lifestage and lifestyle play big roles in consumer path to purchase
July 11, 2017
Family, childhood experiences and external influences all play a role in the consumer's path to purchase, according to new Alliance Data research.
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