Customer Service News
California DMV opens self-serve kiosks in San Francisco supermarkets
September 28, 2017
The California Department of Motor Vehicles has installed 14 self-service kiosks at San Francisco area grocery stores so drivers can renew vehicle…
read nowAmazon's Manhattan hub will house 2,000 employees
September 28, 2017
Amazon's impending Manhattan office will be home to 2,000 employees over the next three years, according to an AM New York report.
read nowAlipay expands to Nordic region with retailer pacts
September 25, 2017
Alipay has signed separate memorandum of understandings with Finpro (Finland), Svensk Handel (Sweden) and the Scandinavian Tourist Board, which will enable…
read nowTencent launches mobile marketing tools for US retailers
September 25, 2017
Tencent is launching a suite of advertising products and resources that will enable U.S. marketers to directly engage Chinese consumers on Tencent platforms…
read nowAldi to accept contactless payments at all locations
September 25, 2017
Grocery chain Aldi will now enable shoppers to pay for their items with any contactless payment method, including mobile methods such as Apple Pay, as well as…
read nowKohl's teams with Amazon in product return partnership
September 22, 2017
Looking to return an Amazon purchase? Now you have two options: send it back to Amazon or drop it off at Kohl's.
read nowJPMorgan Chase hires Amazon customer experience leader
September 19, 2017
Marbue Brown, formerly Amazon.com's quality control and customer experience leader, is moving on to direct customer experience at JPMorgan Chase & Company.
read nowCVS Pharmacy launching health, wellness vending machines nationwide
September 18, 2017
CVS Pharmacy is introducing automated retail vending machines stocked with convenient, on-the-go necessities including over-the-counter health products…
read nowGoogle veterans launch smartphone activated self-serve convenience concept
September 15, 2017
Google veterans Paul McDonald and Ashwath Rajan are launching a new concept called Bodega, a 5-foot-wide pantry box filled with non-perishable convenience…
read nowVenmo tackles e-commerce payments with Williams-Sonoma pact
September 14, 2017
Venmo wants to get itself involved in e-commerce and has struck a deal with Williams-Sonoma to let users of the mobile P2P app buy or split gifts across all…
read nowAlipay saunters down the runway with Rebecca Minkoff partnership
September 14, 2017
Fashion retailer Rebecca Minkoff is partnering with Alipay to enable Chinese tourists to make mobile payments with Alipay Wallet at all Rebecca Minkoff…
read nowLong Island Bloomies gets a makeover
September 13, 2017
The Bloomingdale's store at the Roosevelt Field mall on Long Island is now boasting some new store design work.
read nowFirst Data sending mobile POS devices to help retailers hit by Hurricane Harvey
September 7, 2017
First Data is sending free mobile payment devices to Houston in a move to help retailers and businesses get back up and running as soon as possible following…
read nowCoast taps Aptos to enhance website
September 5, 2017
Apparel retailer Coast's new website, developed by Aptos, boasts new modern features, including large retina display product images and an enhanced digital…
read nowBest Buy shares take a dive despite robust sales
September 4, 2017
While Best Buy enjoyed a 5.4 percent same-store quarterly sales boost and a revenue spike of 4.8 percent in the most recent quarter, its shares dropped 1…
read nowHouston mattress retailer opens stores to Harvey hurricane victims
August 30, 2017
A Houston retailer that sells mattresses is opening its stores to displaced hurricane victims to provide a safe, dry place to sleep.
read nowWalmart, Google team up on a collaborative shopping vision
August 23, 2017
In a quest clearly aimed at beating Amazon, Walmart will sell its products via Google’s online mall, Google Express, in a partnership aimed at offering a new…
read nowLimited Too takes a pop-up strategy to keep brand in front of shoppers
August 23, 2017
The once popular teen retailer Limited Too is now debuting a pop-up strategy to stay in front of consumers as back-to-school shopping hits.
read nowTacos on the go: Chipotle to add mobile ordering to new app
August 22, 2017
Chipotle Mexican Grill has selected Deloitte Digital to help redesign its mobile customer experience, according to a press release.
read nowLow price, good value are driving deeper customer loyalty
August 21, 2017
Nearly all consumers, 92 percent, view price and value as top reasons to be loyal to a retailer and brand. Product quality also factors high, with 72 percent…
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