Customer Service News
Consumers hungry for 3D printing, targeted notifications
June 6, 2017
A new Interactions survey on what shoppers want from retail technology reveals consumers are hungry for targeted notifications in the shopping experience and…
read nowCVS revamps to lure in health and trend-focused shoppers
June 2, 2017
CVS is revamping beauty and skin care areas in stores in a quest to grab the attention of the health-focused and trend-focused consumer and the strategy…
read nowShoe Palace slips on Aptos platform to boost customer experience
June 1, 2017
Athletic footwear and apparel retailer Shoe Palace is tapping the Aptos Singular Commerce Platform to boost its omnichannel customer experience and streamline…
read nowMacy's RFID deployment may make for a text book case
May 26, 2017
Radio frequency identification technology isn't new, but RFID hasn't taken deep root in retail given a slew of challenges. That may change, however, given the…
read nowEx-Amazon guru now hard at work revamping Target strategy
May 25, 2017
Improving real-time delivery is the focus of Arthur Valdez's leadership role at Target as the ex-Amazon executive strives to help Target catch up when it comes…
read nowVehicle registration renewal kiosk moves to Kroger store in Georgia
May 25, 2017
A kiosk that allows vehicle owners to skip the trip to the county office to renew their vehicle tags has relocated from the county tax commissioner's office to…
read nowStudy: Consumers not happy with resolution experience
May 24, 2017
A new inContact study revealed that customers are not getting the 'fast resolution' expected in today's retail commerce environment and companies must improve…
read nowForman Mills taps Aptos Singular Commerce to drive growth strategy
May 24, 2017
Off-price retailer Forman Mills aims to expand and is deploying the Aptos Singular Commerce cloud-based suite as part of its growth strategy.
read nowHuman interaction key to customer experience, reveals research
May 23, 2017
Trading human interaction for total automation may save money but it's not going to win a retailer any points with consumers.
read nowAmazon prepping brick-and-mortar bookstore for D.C.
May 18, 2017
Amazon, which built its e-commerce empire on putting the physical bookseller nearly out of business, is now reportedly planning to launch another…
read nowBrick-and-mortar retail showroom boasts online mattresses only
May 18, 2017
Given the success of online mattress sales it's obvious not every consumer needs to physically test out a bed before making a purchase.
read nowWegmans, Publix are tops with grocery shoppers, reveals study
May 17, 2017
Shoppers' favorite grocery stores in the U.S. are Publix and Wegmans, which landed in a first-place tie in a new Market Force study.
read nowTarget to test new restock strategy, next-day delivery in Minneapolis
May 16, 2017
In a quest to get orders into the hands of customers faster than ever, Target is prepping a new delivery and restocking approach that it hopes to pilot in…
read nowAmazon drops free ship minimum to $25
May 16, 2017
In the ever-increasing battle to gain greater customer share and sales, Amazon has now lowered its minimum purchase for free delivery to $25 for non-Prime…
read nowConnecticut supermarket boosts sales with recipe/coupon kiosk
May 15, 2017
Geissler's Supermarkets in East Windsor, Connecticut uses a recipe/coupon kiosk with a printer and has started printing coupons and hanging them in front of…
read nowAmazon dominating voice-control speaker realm, claims report
May 12, 2017
Amazon is a dominating etailer on many fronts and now it's dominating the voice-controlled speaker technology realm, according to a eMarketer research.
read nowIBM study finds current in-store and digital experiences fail to improve customer experience
May 11, 2017
An IBM study reveals current digital experiences in stores fail to improve customer experience. IBM surveyed 507 brands in 25 countries and found that the…
read nowPersonal experience, mobile shopper insight are retailer priorities
May 10, 2017
In a quest to provide a more personal experience, and better understand the mobile consumer, retailers are increasingly focused on new tools and strategies to…
read nowAmazon debuts fresh grocery delivery in Berlin
May 9, 2017
Amazon Prime subscribers in Berlin, Germany are now enjoying fresh grocery delivery, according to a Reuters report.
read nowStudy: Personalization gets respect but little deployment action
May 8, 2017
New research reveals that while a large number (95 percent) retailers understand the value of personalilzed marketing not a big number of retailers are…
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