Customer Service News
Clothing retailer goes with Aptos platform to drive seamless customer experience
April 13, 2017
Brooklyn-based J.McLaughlin, an American clothing and accessories retailer, is using the Aptos Singular Commerce cloud platform to foster a better omnichannel…
read nowBrightSign delivers digital signage to Cromwell Casino
April 12, 2017
BrightSign recently teamed up with Socialure to deploy more than 20 displays at Drai's Club, a Las Vegas night club owned by Cromwell Casino. BrightSign…
read nowAmazon loves Texas when it comes to opening fulfillment centers
April 12, 2017
Amazon plans to open its 10th Texas fulfillment center, this time in Katy.
read nowNAC knocks new FICO findings on card compromise at nonbank ATMs
April 10, 2017
The National ATM Council Inc. is questioning — for the second year in a row — FICO statistics concerning card compromises at retail ATMs in the United States.
read nowWegmans to expand in New Jersey
April 7, 2017
Wegmans Food Markets plans to open two new New Jersey sites, with the first one opening in late July.
read nowAI may one day be the modern bank teller
April 5, 2017
A new Accenture survey reveals four in five bankers believe artificial intelligence will be the prime channel for customer interaction by the year 2020.
read nowPersonalization, customer reviews driving better customer experience
April 5, 2017
A new Astound Commerce study, focusing on key drivers impacting e-commerce and customer experience, reveals personalized product recommendations, customer…
read nowAmazon's new Virginia center will hire on 1K workers
April 5, 2017
Amazon is expanding its fulfillment center footprint in Virginia, as it plans to open a new center in Clear Brook.
read nowTulip Retail, True Fit team up on a personal shopping experience
April 3, 2017
Tulip Retail and True Fit are partnering to foster a more personal in-store shopping experience and working with fashion brand kate spade to pilot the store…
read nowStudy: Consumers receptive to chatbots
March 30, 2017
A majority of consumers are comfortable talking with a chatbot yet only a fraction have engaged with one, according to the 2017 Mobile Consumer Report from…
read nowSupermarket puts nutritionists into the aisle
March 24, 2017
In a quest to provide better customer service and enhance the shopping experience, one supermarket is expanding its staff of nutritionists in store locations.
read nowBritish market offers a special check-out lane for shoppers suffering from dementia
March 24, 2017
A British supermarket chain, Tesco, is piloting a new check-out line for shoppers suffering from dementia or Alzheimer's in order to make the shopping…
read nowRetailers losing big bucks by not getting personal, reveals survey
March 21, 2017
Retailers could boost revenue by 5 percent if they stepped up their game when it comes to customer experience and providing personalized service.
read nowRetailers eager to embrace IoT, automation high on investment list
March 16, 2017
Retailers are hungry for Internet of Things technology with 70 percent of decision makers ready to make changes to adopt IoT and 65 percent planning to invest…
read nowPandora deploys digital receipts for UK locations
March 14, 2017
Jewelry brand Pandora is deploying digital receipts at its 220 U.K. locations and the Ecrebo technology is enabling the brand to capture customer data at point…
read nowSimon deploys interactive mapping to boost customer experience
March 10, 2017
Retail real estate giant Simon has deployed digital interactive mall maps on all its websites in a quest to help shoppers easily navigate the company's retail…
read nowBankers will spend more on CX this year, reveals report
March 8, 2017
The banking industry is planning to expand spend on customer experience initiatives with more than half boosting the CX budget, according to a new Computer…
read nowCostco, Dillard's tops in satisfying consumers, reveals report
March 6, 2017
When it comes to customer satisfaction, department store Dillard's and Costco are tops, with both scoring 83 out of 100 on the American Customer Satisfaction…
read nowReport: Wal-Mart piloting convenience store strategy
March 3, 2017
Wal-Mart is reportedly piloting a convenience store in Texas, complete with hot dogs and the familiar ICEE machine found at other top brand convenience…
read nowAmazon tops when it comes to corporate reputation
March 2, 2017
When it comes to corporate reputation Amazon is tops, ranking first for the second consecutive year on the annual Harris Corporate Reputation Poll.
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