Customer Service News
Whole Foods advances 365 concept into new stage
May 5, 2017
Whole Foods Markets has developed a 2.0 version of its 365 store concept and opening the first location in Texas.
read nowElite Manufacturing develops 3-sided outdoor kiosk
May 4, 2017
Elite Manufacturing Technologies, a provider of precision sheet metal components and assemblies, has developed a three-sided outdoor kiosk using 65-inch…
read nowConsumers feel misunderstood by retailers, claims study
May 3, 2017
Just 61 percent of consumers believe companies understand their needs and that less than stellar percentage is leading to fading loyalty.
read nowUnited aims to boost customer experience with some big changes
May 1, 2017
United Airlines, in the wake of a disastrous customer interaction and a few other poorly handled customer experiences, is revamping its policies when it comes…
read nowBloomie’s gets its yoga on to lure shoppers
May 1, 2017
New York City's Bloomingdale's staged a huge free yoga class this past weekend in an effort to draw new shoppers and yoga clothing enthusiasts.
read nowGoodwill Industries in Virginia town installs informational kiosks for employees
May 1, 2017
Goodwill Industries of the Valleys in Roanoke, Virginia recently installed self-service kiosks in employee break rooms in 10 stores that allow employees to…
read nowPapa Murphy's tests the delivery waters via Amazon Prime
April 28, 2017
Seven Papa Murphy outlets in Oregon are testing delivery of the chain's take-and-bake products with Amazon Prime members in Portland and Seattle, according to…
read nowCanadian FI rolls out Pepper the Humanoid Robot for customer service
April 28, 2017
Whether it's totally cool or a tad creepy is a matter of debate; either way, Pepper, the humanoid robot created by SoftBank Robotics America is now on staff at…
read nowSmall biz owners have a rosy outlook on growth
April 27, 2017
Half of small business owners are viewing current business conditions as good or excellent and predict conditions will improve in the next six months.
read nowShoppers favor digital over associates in product data search
April 27, 2017
A good number of consumers rely on a mobile device, rather than insight from a store associate, when it comes to researching a product and 77 percent are using…
read nowWine retailer taps 3Cinteractive platform to create better mobile experience
April 26, 2017
Total Wine & More, a leading independent retailer of fine wines, is teaming with 3Cinteractive and its Switchblade platform for mobile coupon redemption…
read nowRetailers failing at personalization, claims study
April 26, 2017
Less than half of retailers are successfully driving a personalized consumer experience and even fewer are using advanced strategies to customize the shopping…
read nowYETI debuts first flagship boasting unique experience
April 25, 2017
Premium cooler and drinkware brand YETI's first flagship location in Austin, Texas boasts an engaging patron atmosphere aimed at inspiring shoppers to get out…
read nowClothing retailer aims to make shopping more fun for men
April 24, 2017
A male clothing retailer is striving to make shopping more fun for male customers, providing sports viewing and whiskey sipping for those shopping for new duds.
read nowInMoment names new CEO, debuts new CX intelligence tool
April 24, 2017
InMoment has appointed Andrew Joiner as its new CEO and has debuted Discover, an analytics tool for monitoring and mining structured and unstructured customer…
read nowNordstrom taps Infor solution to boost omnichannel capabilities
April 21, 2017
Fashion retailer Nordstrom is tapping Infor Rhythm for Commerce to be more nimble, quick and consistent across its sales channels.
read nowAnalyst: What Macy's needs to do to rally
April 20, 2017
Macy's needs to draw more mall traffic, adapt to changing shopper trends and get faster at customer service, according to a retail analyst.
read nowReport: Voice assistant technology growth more than doubles
April 19, 2017
Homeowners are loving Internet of Things voice assistant technology as a new report reveals adoption of such tools more than doubled from 2015 to 106.
read nowBig IoT adoption on horizon, claims new report
April 19, 2017
Seven in 10 retailers will be investing in Internet of Things technologies as a way to improve customer experience, according to the newly released 2017 Retail…
read nowLids Sports Group launches new mobile app focused on loyalty
April 19, 2017
The new Lids Access Pass app is the latest move by the omnichannel sports licensed retailer to drive greater customer loyalty, providing shopper rewards, deals…
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