Customer Service News
Amazon delivers restaurant service to Baltimore
December 3, 2015
Amazon is launching a one-hour restaurant delivery service for Prime Now members using the mobile app and it's free for a limited time.
read nowLululemon takes a community, concierge approach to lure in shoppers
November 23, 2015
Lululemon Athletica is aiming to lure in shoppers, and keep them browsing longer in its retail space and taking a few new approaches to making that happen.
read nowDunkin' Donuts testing on-the-go ordering, delivery service
November 20, 2015
Dunkin' Donuts is testing mobile ordering in Portland, Maine, and delivery service in Dallas.
read nowAmazon Prime delivering food from LA restaurants
November 13, 2015
LA-based restaurants either have a new partner or new competitor now that Amazon.com has expanded Prime Now, the company's one-hour delivery service, to…
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Amazon expands retail sales landscape for Echo device
November 12, 2015
Amazon pushes Alexa and Echo onto brick-and-mortar retail shelves.
read nowJ.C. Penney opts to open earlier on turkey day this year
November 11, 2015
J.C. Penney is hoping Thanksgiving Day shoppers will want an earlier jump time than 5 p.m. and is opening its doors to accommodate those consumers eager to…
read nowConsumers more comfortable buying, using digital gift cards
November 10, 2015
The Retail Gift Card Association found that methods of purchase and redemption are rapidly shifting to a mix of both physical and digital.
read nowMacy's, Target opening late Thanksgiving Day
November 10, 2015
Retailers are taking various stances in regards to opening stores, online and offline, on Thanksgiving.
read nowRestaurants to honor veterans, active-duty military on Veterans Day
November 10, 2015
Restaurant chains across the United States will honor the nation's veterans and active-duty military personnel Wednesday (Veterans Day) with a variety of…
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Walgreens first to integrate rewards into Apple Pay
November 5, 2015
Walgreens has more than 85 million active Balance Rewards members.
read nowTarget aims to revamp food supply chain strategy, store closures loom as well
November 5, 2015
Target, facing pressures from online and brick-and-mortar competitors, is shuttering over a dozen failing stores and aims to revamp its food-supply chain…
read nowLowe’s going virtual with in-store consumer design, preps 3D printer for space station
October 30, 2015
Retail home improvement player Lowe’s is going virtual with a consumer-facing design service and also plans to be the first retailer to push product into space.
read nowWatch out Amazon: Wal-Mart prepping drone delivery service, seeking fed's approval
October 30, 2015
Amazon's drone service will have a big competitor as Wal-Mart is seeking federal approval for such delivery approach as well.
read nowSears launches service melding online shopping with in-store expertise
October 27, 2015
Online consumers seeking home appliance insight can now easily connect with knowledgeable associates with in-store appointment service.
read nowAmazon expands free Prime same-day delivery into Chicago, Orlando
October 21, 2015
Amazon will now be serving up free same-day delivery into more than 750 cities and towns.
read nowPunchh, CiCi's Pizza partner to develop loyalty app
October 16, 2015
Punchh, a brand-centric mobile customer engagement platform for restaurants, is teaming up with CiCi’s Pizza to build a loyalty app.
read nowPoor inventory control equates to shopper disappointment, lost sales for retailers
October 12, 2015
A whopping 81 percent of consumers experienced an "out-of-stock" experience in the past 12 months, resulting in lost sales for retailers and lots of…
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Isle of Man telecom calls on in-store digital signage
October 9, 2015
Isle of Man-headquartered telecom Sure are again welcoming customers to a new concept store featuring digital signage experiences designed by Acquire Digital…
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Microsoft prepping for NY, Australia retail store grand openings
October 2, 2015
Microsoft will debut two new brick-and-mortar retail stores in the next two months, launching a flagship New York City location and a Sydney, Australia, store.
read nowGameStop kicks off holiday layaway program
October 2, 2015
The global game retailer GameStop is launching its holiday layaway program and promising to boast the most popular products for consumers.
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