Customer Service News
Amazon expands free pick-up service with Georgia location
March 10, 2016
Online commerce retailer Amazon is opening a free same-day pick-up service in Georgia through a partnership with the Georgia Institute of Technology.
read nowAmazon debuting pickup spot at Texas university campus
March 2, 2016
Amazon expands campus pickup strategy with first Texas site. Several more nationwide in the works for this year.
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Car starting experience primed for a big change
February 19, 2016
Volvo is driving a new customer experience and, yes, there is an app for that.
read nowMobille app, wallet security top of mind for retailers
February 16, 2016
When it comes to mobile app and mobile wallet payment solutions nearly three quarters of retailers are most concerned with security features, reveals a new…
read nowRetailers failing on customer service when it comes to email support, claims study
February 11, 2016
One in three retailers don’t respond to customer service emails and the lack of response is likely impacting consumer loyalty and shopper satisfaction.
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Retailers must embrace the mobile consumer to boost sales, increase loyalty
February 10, 2016
Nearly half of all retail shopping activity involves some sort of mobile and it’s more than half when it is millennials doing the shopping.
read nowConsumers expect top-tier service and will take leave if retailers fail to deliver
February 1, 2016
Consumers still favor the in-store shopping environment but true optimization from the trend isn’t going to happen for retailers unless customer experience is…
read nowAmazon mulling subscription music service, earnings call today
January 28, 2016
Amazon is supposedly looking to launch a brand-new music subscription service that would go head-to-head with Apple Music and Spotify, according to a news…
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Survey: Consumers want more delivery options and greater delivery transparency
January 27, 2016
Retailers not offering lots of delivery choices aren't making consumers happy. Today's shoppers are willing to pay extra for the delivery option they want…
read now'Evolved' retailers more likely to succeed compared to pure-play business strategy
January 26, 2016
Retailers going only online, or only in physical store locations, are likely not going to achieve sustainable, long-term operational success.
read nowAmazon aims to make product re-orders easier than ever
January 21, 2016
Amazon wants to make shopping easier than ever and is building a re-order capability via connected devices tied to its Amazon Dash service.
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Amazon flying fast forward with drone service strategy
January 20, 2016
Regulatory challenges, safety hurdles and increasing competition aren't stalling Amazon's plans to be one of the first, if not the first, drone service…
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Apple aims to draw out the artist in iPhone, iPad user base
January 1, 2016
Apple will debut new creative and artistic workshops for device users.
read nowAmazon mulling air freight service operation, claims reports
December 22, 2015
Amazon isn’t just looking to drones to provide faster and more efficient shipping and delivery operations.
read nowRetail hours for Christmas Eve aim to provide late shoppers a reprieve
December 21, 2015
The retail segment is hoping more than a few procrastinators will be out and about Christmas Eve and expanding hours to accommodate the last-minute consumer…
read nowRetailers embracing Free Shipping Friday
December 18, 2015
Whether free shipping offers a competitive edge for retailers is a bit murky as the incentive is now pretty much an expected consumer benefit.
read nowAmazon expands booze service but challenges ahead in meeting consumer needs
December 11, 2015
Online leading retailer offers daily delivery service timeframe when most local liquor suppliers aren't yet open.
read nowChicago retailers hopping on Amazon Prime Now service
December 10, 2015
More local stores in Chicago are signing up for Amazon’s Prime Now one-hour delivery program.
read nowConsumer rage on rise as customer service, satisfaction continues to plunge
December 4, 2015
Customer service quality is at an all-time low and customer satisfaction in dealing with a product or service issue is just as low, reveals a new consumer rage…
read nowU.K, U.S. consumers not thrilled with online holiday shopping experience
December 3, 2015
British and American consumers may be spending big this holiday season, but they’re not very satisfied with the retail customer experience taking place…
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