Customer Service News
DirectBuy debuts app to drive consumer website access, product sales
September 25, 2015
New mobile app features unique product recommendation service.
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The Irish are here, the Irish are here and why US retail should be worried
September 23, 2015
Primark sells retail goods very cheap, between 20 to 40 percent less than U.S. stores, and one analyst notes it's not good news the Irish company is now in…
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Retailers not too knowledgeable about top shoppers reveals new survey
September 21, 2015
Insightful and useful information on loyal consumers is lacking, reports new study.
read nowKohl’s looking to hire on nearly 70K for holiday shopping rush
September 21, 2015
Seasonal workers will take roles in stores, fulfillment centers and credit operations.
read nowWalmart hiring 60K employees for holiday season workforce
September 21, 2015
The bottom line will be a bit bigger given the minimum-wage increase put into place earlier this year.
read nowAmazon expands delivery service in southern California
September 21, 2015
The etailer is also boosting delivery service for items purchased at local Los Angeles stores.
read nowTarget, Cub Foods latest to get into home food delivery service
September 18, 2015
The race to be the best at food delivery is getting more competitive than ever.
read nowKroger ramps up data analytics to spur customer, consumer engagement
September 16, 2015
Supermarket chain aims to tap deeper data insight to drive more strategic business efforts.
read nowUPS hiring on 90K for upcoming holiday delivery season
September 15, 2015
If there is one thing the delivery service doesn't want to happen this holiday season it's the scenario of not having enough workers to handle expected…
read nowWalmart gets its own special retail experience center
September 14, 2015
The showroom and simulated store operations center is focused on helping the world's top retailer drive new ideas and strategies in omnichannel efforts and…
read nowBP aims to spur loyalty by letting customers share savings
September 7, 2015
“Give a Reward, Get a Reward” lets consumers share savings at the pump with friends and family.
read nowU-Vend, Ingram Micro team up on self-serve retail platform
September 3, 2015
Self-serve kiosks being launched in Canada will provide consumers a new channel for buying cell phones and phone accessories.
read nowYoung shoppers want lowest price, seniors seek retailers who treat them nice
September 2, 2015
Price matters to the youngest of shoppers, but service quality matters to the older consumer.
read nowRadioShack gift card court battle nears resolution with $40M settlement
August 27, 2015
Defunct retailer agrees to plan to refund a good number of consumers holding valueless cards.
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Amazon debuts daily delivery service in its own backyard
August 27, 2015
One-hour service via Prime Now is $7.99, two-hour delivery is free.
read nowWalgreens taps healthcare provider to run new clinics, boost customer communication capabilities
August 24, 2015
Walgreens takes outsourcing approach to boost medical clinic patient engagement.
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Amazon opening yet another Texas fulfillment center
August 21, 2015
E-commerce giant already employs more than 3,500 in the state.
read nowConsumers love the personal touch in email marketing
August 12, 2015
Taking time to customize that email strategy can pay off for retailers.
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Macy, Bloomies expand same-day delivery markets
August 7, 2015
Macy’s and Bloomingdale’s delivering same-day delivery to nine more market locations.
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Lowe's goes small in the Big Apple, new store format designed for city dwellers
August 7, 2015
Lowe's is going small and tapping interactive technology to make its first New York city store as customer friendly and engaging as possible.
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