Customer Service News
Fashion brand taps analytics to drive customer experience to higher level
August 5, 2015
Apparel merchant Marine Layer signs with RetailNext to gain customer insight.
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Consumer apps are a must-have for the food retail business, reveals new research
July 29, 2015
Grocery apps for shoppers are a great way to enhance customer interaction and spur consumer loyalty.
read nowTripAdvisor app integration expands customer engagement capability
July 29, 2015
The new TripAdvisor integration is the latest addition to Enplug’s app portfolio geared toward boosting customer interaction via social networks
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Children's deaths ignite massive Ikea dresser recall
July 23, 2015
Reports of children killed last year is prompting the Swedish furniture seller to provide consumers with wall-mount kits to stop dressers from flipping over on…
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Google mobile buy button move is all about helping consumers, retailers
July 22, 2015
Search giant Google not only wants its users to find what they need but buy what they need without leaving its website.
read nowLIVE Webinar: Managing customer relationships– what Which Wich learned on its search for the perfect CRM
July 20, 2015
Free webinar offers insight from sandwich chain Which Wich regarding implementing a successful customer relationship management strategy.
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Wells Fargo & Company veteran tapped to lead new client experience division
July 20, 2015
Chris Calvert and her team are focused on boosting customer service across the insurance business.
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Airport shoppers enjoying new interactive retail experience
July 13, 2015
Travelers at San Francisco International airport are now tapping interactive screens if looking to buy headphones or a cold healthy drink.
read nowDysfunctional consumers require most attention as they can hurt revenue big time
July 10, 2015
Every retailer knows to pay attention and reward the loyal, happy consumer but they also need to pay close attention to the irate, angry shopper.
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Webinar download available: Tips for ensuring retail business continuity
July 8, 2015
A retail store chain IT leader offers insight on how he's ensuring Internet connectivity and why he went with a wireless technology approach.
read nowMen are from Mars, women from Venus in the retail shopping environment
July 8, 2015
When it comes to retail shopping men and women have very distinct behaviors, both in the brick and mortar environment and online, and retailers need to tune…
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Amazon celebrating big anniversary in prime fashion
July 6, 2015
It's been 20 years since Amazon.com opened its doors and the e-tailer is using the big occasion to promote its top-tier membership service and one of its…
read nowWhole Foods chiefs: We're sorry we overcharged customers
July 3, 2015
Whole Foods apologizes for overcharging incidents, vows to beef up training.
read nowWebinar to focus on customer traffic, conversion insight
July 2, 2015
Traffic and conversion data can be priceless if a retailer understands how to use it to drive sales, engage with shoppers and boost marketing. An expert will…
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Online grocery shopping gaining in popularity among consumers
July 1, 2015
More consumers are jumping online to buy groceries these day, with a 29 percent increase in total online grocery shopping in the past year.
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Alibaba going mobile to reach consumers no matter where they're shopping
June 23, 2015
A new shopping and dining service, called Koubei, promises to speed up online retail delivery services for China’s biggest ecommerce player.
read nowInstacart expands personal delivery into Miami communities
June 23, 2015
Grocery patrons in northeast Miami-Dade county will now have another food shopping option given Instacart expanding its delivery operations, according to a…
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Pepper robot boasts record sales, may be the retail assistant of the future
June 21, 2015
Retail assistant of the future flies off sales shelves
read nowAmazon revamps rating process to make reviews more valuable
June 21, 2015
The world’s biggest etailer hopes to make product reviews more valuable, and more trustworthy, for consumers by revamping and re-weighing actual reviews.
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'Living Services' promises to radically change retailer-consumer interaction
June 19, 2015
There’s a tsunami of change coming toward the retail business environment and interaction with the customer that may turn today’s approaches and strategies in…
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