Customer Service News
Target founder Douglas Dayton dies at 88
July 8, 2013
Douglas Dayton, who helped to transform his family's department store into what is now the Target Corporation, passed away at the age of 88, the Associated…
read nowRite Aid, PAI enter turnkey ATM agreement
July 2, 2013
Rite Aid Corp. has selected payment processing solutions provider Payment Alliance International to provide turnkey ATM services at approximately 1,500 Rite…
read nowMacy's expands in-store fulfillment to 500 stores
June 19, 2013
Macy's continues to move forward with its omnichannel strategy with the announcement that it will expand its store-based fulfillment centers to 500 locations…
read nowMicrosoft attempts to boost sales with Best Buy mini-stores
June 14, 2013
Microsoft has announced that it will open 500 mini-stores within existing Best Buy locations in the U.S., selling Windows-based tablets, computers and other…
read nowUS Lexus dealerships roll out MyDealerLot service solutions
June 13, 2013
Customer service and support solutions from MyDealerLot were selected by Lexus for implementation in its U.S. dealerships, according to a news release.
read nowGoogle taps STELLAService for customer service ratings
June 12, 2013
Google is tapping STELLAService Inc. to provide customer service rankings and analytics for online retailers, according to Forbes. Data from STELLAService will…
read nowTimeTrade amps up retail solutions with kiosks, digital signage
June 6, 2013
TimeTrade, providers of online appointment scheduling technology for businesses, has announced upgrades to its TimeTrade Retail solution that it says will…
read nowSears CEO highlights 'integrated retail' strategy
May 31, 2013
Sears' Chief Executive Eddie Lampert announced his plan to give the 120-year-old retail brand a facelift — and hopefully turn around its six-year sales slump.
read nowHigh-low pricing method gets slammed in court ruling
May 24, 2013
Following a recent ruling in California's 9th Circuit Court of Appeals, retailers following a high-low pricing method (think JC Penney, Kohl's) could be in…
read nowIBM's Jeopardy-winning computer Watson now working on customer engagement
May 21, 2013
Two years after conquering Jeopardy, IBM's Watson is setting its sights on customer engagement.
read nowInventory fulfillment solution promises omnichannel execution
May 21, 2013
During this week's Momentum 2013 conference in Las Vegas, Manhattan Associates announced the release of its Store Inventory Fulfillment solution, which it says…
read nowBealls Florida goes to the cloud with HighJump
May 14, 2013
HighJump Software, a global provider of supply chain management software, announced today that the Florida-based apparel and home merchandise retailer Bealls…
read nowRichRelevance expands global presence with acquisition of Avail
May 14, 2013
RichRelevance, the company behind personalized online product recommendations for clients including Walmart, Sears and Target, announced it has acquired Avail…
read nowUpdate: Nordstrom ends test of shopper tracking
May 13, 2013
Following a report on CBS 11 in Dallas (and subsequent reporting through other websites) that Nordstrom was tracking shoppers' activity via smartphone data…
read nowNordstrom tracks shoppers to improve customer experience
May 8, 2013
Nordstrom is using tracking software to identify how much time shoppers spend in specific departments, according to dfw.cbslocal.com. The technology is being…
read nowRetail Mesh 'cuts through clutter' of mobile coupons
May 6, 2013
The rise of mobile technology in retail has led to a surge of platforms that push targeted, location-based mobile coupons to smartphone-wielding shoppers. A…
read nowHoneymoon registries get personal with video feature
April 22, 2013
Engaged couples looking for creative alternatives to the traditional wedding registry have shifted the focus from the ceremony to the honeymoon. And portals…
read nowA positive customer experience may lead to stock market gains
April 3, 2013
Companies that deliver a great customer experience are rewarded — on Main Street and on Wall Street.
read nowGoogle pilots same-day delivery in San Francisco
April 3, 2013
Google opened its Google Shopping Express same-day delivery service to a test market in San Francisco last week.
read nowStudy finds brands miss out on customer feedback
April 2, 2013
A recent study by Venuelabs reveals major brands are missing as much as 86 percent of local consumer sentiment about their in-store experiences.
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