Customer Service News
Drone delivery scheduled for take off in just one year
June 18, 2015
Drones in retail delivery could be a reality within the next year as the Federal Aviation Administration is finalizing rules regarding unmanned drone…
read nowOffice Depot launches Apple Watch app
June 1, 2015
Office Depot is the latest retailer to embrace the Apple Watch with its recent launch of an app specifically designed for the watch.
read nowAmazon Prime Now adds one-hour delivery from local stores
May 26, 2015
Starting in Manhattan, Amazon Prime Now will deliver groceries and more from D’Agostino, Gourmet Garage and Billy’s Bakery.
read nowStudy: Retailers struggling with omnichannel shopping
May 20, 2015
CFI Group reported that the average shopping experience is no longer either in-store or online; it's an interwoven process, and shoppers are finding flaws.
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Generation gap narrowing when it comes to customer service
May 14, 2015
New research shows there is no secret formula for serving millennials who have higher expectations.
read nowCompanies partner to provide in-store analytics in Middle East
May 8, 2015
Walkbase, an analytics and marketing company, is partnering with BT Al Saudia for delivering in-store analytics in five countries.
read nowRetailers worldwide lose $1.75 trillion
May 7, 2015
IHL Group reports retailers worldwide lose $1.75 trillion annually due to the cost of overstocks, out-of-stocks and returns.
read nowAmazon introduces Amazon Business
April 29, 2015
Amazon Business is a new marketplace on Amazon.com with features and benefits customized for businesses.
read nowRetailers encouraged by passage of cyber security bills
April 24, 2015
The Protecting Cyber Networks Act and the National Cybersecurity Protection Advancement Act encourage businesses to share cyber threat information…
read nowMontana convenience stores roll out new POS
April 23, 2015
Town Pump selects new point of sale system to support EMV compliance and enhance customer experience.
read nowKFC franchisee using video intel solution to reward employees, improve customer experience
April 15, 2015
Instant, actionable video intelligence from Envysion contributes to two percent improvement in bottom line across KFC stores in six months, claims the company.
read nowReturns are key for retaining UK customers, according to new research
April 7, 2015
More than 83 percent of consumers would stay loyal to a retailer with an easier returns delivery service, but majority expect a free service and more…
read nowPetSmart and Amazon.com earn top customer experience ratings
March 16, 2015
PetSmart and Amazon.com deliver the best customer experience in the retail industry, according to the 2015 Temkin Experience Ratings, an annual ranking of…
read nowC-store chain Thorntons targeting 1M loyalty members by end of Q1
January 26, 2015
Chain's Paytronix-powered Refreshing Rewards program should hit 1 million registered customers in first seven months.
read nowSurvey says: 9 out of 10 have been frustrated by self-service tech
November 13, 2014
Many customers report being frustrated by self-service technology; is human interaction still the key to getting customer service right?
read nowDeliv expands same-day delivery service
November 3, 2014
By the end of the year, Deliv says it will offer its same-day delivery service in 30 malls across its eight markets.
read nowWalmart enters the fray as holiday price war heats up
October 31, 2014
Walmart bracing for competition at least as bad as last year's holiday season, when heavy discounting depressed earnings across the retail industry.
read nowDigital disruption, emerging technologies to drive retail revenue in 2015
October 30, 2014
Omnichannel personalization specialist predicts sweeping changes for retail in the coming year.
read nowSwirl intros ad exchange for mobile marketing
October 27, 2014
Company's product enables leading retailers and brands to reach consumers with highly relevant content and offers delivered to their smartphones while they…
read nowVenuelabs launches free social listening tool for small businesses
October 22, 2014
AboutLocal lets small retailers listen to and engage with their customers in real time across hundreds of disparate online channels.
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