Customer Service News
Apple rolling out new customer service initiative
March 29, 2013
Apple is slowly implementing a new customer service initiative across its retail stores. According to 9to5mac, the strategy is called "table selling," and…
read nowShopper turned delivery person? Walmart considers crowd-sourcing
March 28, 2013
Walmart may soon be crowd-sourcing shoppers for delivery services. According to an article on nbcnews.com, Walmart shoppers could tell the retailer where they…
read nowWalmart struggles to stock shelves with fewer employees
March 26, 2013
Walmart's thinly spread workforce could be contributing to its increasingly empty shelves. According to an article on Bloomberg, the retailer's disorganized…
read nowAussie store fights showrooming with $5 'just looking fee'
March 26, 2013
A specialty food store in Brisbane, Australia, has come up with a way to combat showrooming, and a photo of its strategy has gone viral on Reddit.
read nowShopbust launches mobile mystery shopping platform in Asia
March 22, 2013
The Singapore-based startup Shopbust announced the launch of its fully automated, online mystery shopping platform that helps brands measure customer service…
read nowOscar de la Renta brings True Fit to online shoppers
March 21, 2013
Oscar de la Renta is refreshing the customer experience on its e-commerce site by offering personalized shopping and fitting profiles with True Fit technology…
read nowRestaurants reel in customers with retail
March 21, 2013
According to a recent interview aired on Minnesota Public Radio, there is a growing trend toward restaurant establishments serving a side of retail. And not…
read nowMarket Force study reveals more shoppers trying new retailers
March 20, 2013
Research from a new Market Force study reveals H&M, Kohl's and Macy's are luring the most potential new consumers into their stores. Rounding out the top…
read nowInsights from eGain to lead multichannel strategy at JD Williams
March 20, 2013
Customer engagement solution provider eGain announced today that it was chosen by U.K. retailer JD Williams to lead its multichannel strategy. JD Williams…
read nowCali store using robotics to compete with online retailers
March 19, 2013
For former Amazon executive Nadia Shouraboura, jeans and robotics are proving a successful combination. An article in the Seattle Times features Shouraboura's…
read nowControl Group creates 'immersive' experience for Kate Spade flagship
March 12, 2013
The NYC-based technology and design firm Control Group today unveiled its work with the newly launched Kate Spade Saturday brand. The concept highlights the…
read nowRent The Runway, the 'Netflix for fashion,' secures more funding
March 11, 2013
Rent The Runway, the website that lets users rent designer clothes, accessories and jewelry, has secured an additional $4.4 million in funding, bringing the…
read nowBest Buy VP tells Consumerist 'We are a true multichannel retailer'
March 8, 2013
In a recent article on Consumerist, Best Buy's Chief Communications Officer and Senior Vice President of Public Affairs Matt Furman spoke about whether or not…
read nowPep Boys revamping Tampa store for improved customer experience
March 7, 2013
In a move to make auto repair more accessible and engaging for customers, Pep Boys is introducing a new approach to customer experience with the construction…
read nowSurvey crowns Nordstrom as most-favored retail chain
March 6, 2013
Nordstrom is the nation's favorite fashion retail chain, according to an annual consumer study conducted by Market Force Information. The upscale department…
read nowTarget Canada President promises 'new shopping experience'
March 5, 2013
Canadian shoppers got their first taste of Target as the retailer opened its first three locations north of the border today. According to an article on…
read nowXtreme Labs releases report card on retailer apps
February 28, 2013
Xtreme Labs, a mobile strategy and solutions company, released its Retail Apps Report, which details how consumers rate the top U.S. retailers' iOS and Android…
read nowShutl courier service debuts in Chicago
February 26, 2013
Shutl Ltd., a London-based startup that matches retailers with local courier services, debuts today in Chicago, New York and San Francisco, according to…
read nowMacy's supports LGBT cause with same-sex wedding registry
February 26, 2013
Macy's has been an outward supporter of gay rights and the LGBT community, and according to a report on hrc.org, the retailer's store near Metro Center in…
read nowMoscow Mall now using indoor mapping
February 25, 2013
Retailers at the Moscow Mall in Russia are utilizing indoor mapping and positioning to help shoppers navigate their way to the more than 5,000 shops in the…
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