Customer Service News
Report: U.S. becoming a 'switching economy'
October 23, 2013
Despite having more data and insights into consumer desires and preferences, companies in the U.S. have failed to meaningfully improve customer satisfaction…
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Australian specialty store inspires shoppers through technology
October 18, 2013
Choices Flooring, an Australian chain, has created its own store of the future with the help of interactive digital signage by Brisbane-based Prendi. Over the…
read nowMacy's may break tradition and open doors on Thanksgiving
October 14, 2013
For the first time in Macy's 155-year history, certain store locations will open for business at 8 p.m. on Thanksgiving, according to a report in the Chicago…
read nowSaks to introduce The Fifth Man concept shop
October 11, 2013
Chicago's flagship Saks Fifth Avenue store will offer men a "new lifestyle shopping experience all under one roof," said Tom Ott, senior vice president for…
read nowNeiman Marcus, Bergdorf Goodman to permanently offer free shipping and returns
October 2, 2013
The Neiman Marcus Group announced that it would begin offering free standard shipping and returns for all domestic purchases made online and in-store. The…
read nowDemandware offers retailers a low-cost move toward omnichannel
September 24, 2013
The cloud commerce technology provider Demandware today announced the unveiling of endless aisle functionality in its new Digital Store Solution. The function…
read nowNew eBay service allows UK shoppers to 'click and collect'
September 24, 2013
The Internet giant eBay has joined forces with the U.K. retailer Argos to offer a Click & Collect service, enabling shoppers to purchase products from…
read nowTarget launches 'baby experience program' in select Chicago stores
September 19, 2013
Target announced this week the launch of an enhanced baby experience program in 10 existing Chicago-area stores.
read nowWhole Foods launches training program for aspiring butchers
September 18, 2013
Whole Foods Market announced that it is launching an in-store Meat Apprenticeship Program for its team members interested in mastering the age-old profession…
read nowNRF issues statement on employee strikes
August 29, 2013
Responding to today's low-wage retail workers strike (or "planned labor action" according to some), impacting chains such as Walmart, Macy's, Sears and Dollar…
read nowNRF puts focus back on benefits of retail jobs
August 27, 2013
As wage discontent still looms over the retail and foodservice industries, brands from both sectors have begun fighting back with PR campaigns aimed at…
read nowComcast tunes into kiosks inside its largest customer service center
August 27, 2013
Comcast recently held the grand opening for its interactive Xfinity Service Center in Houston, with self-service kiosks serving as integral features of the…
read nowToys 'R' Us expands price-match policy
August 22, 2013
Toys "R" Us announced today that it will now match online prices from its major competitors, including Walmart, Best Buy, Kmart, Sears and Amazon. The…
read nowWalmart hopes to woo shoppers with fee-free layaway
August 21, 2013
In front of 6,000 Walmart associates at Walmart's annual holiday meeting Wednesday, Duncan Mac Naughton, the retailer's chief merchandising and marketing…
read nowConsumer advocacy groups up in arms over 'return profiles'
August 19, 2013
Although retailers claim it's a move to fight fraud, the tracking of customer returns is yet another retail technology coming under fire from consumers.
read nowLatest eBay app brings online benefits to brick-and-mortars
August 9, 2013
In a move that strengthens the relationship between online and brick-and-mortar commerce, eBay has launched the Retail Associate Platform — an application that…
read nowReport: Appliance customers seeking end-to-end experience
August 7, 2013
Appliance retailers need more than just a large selection of appliances or the best prices to satisfy their customers, according to the J.D. Power 201…
read nowGoogle allowing Starbucks to offer faster Wi-Fi
August 1, 2013
Starbucks has selected Google to provide the next generation of its Wi-Fi offering for its customers. Beginning this month, new U.S. company-operated Starbucks…
read nowGlobalShopex launches embedded checkout solution
July 29, 2013
GlobalShopex today announced availability of its embedded international checkout solution for U.S. e-commerce merchants. The solution enables retailers to…
read nowAsda forecasts omnichannel for 2013 holiday season
July 29, 2013
The European grocery chain Asda expects that 75 percent of its customers will shop across bricks and clicks this Christmas, according to an article on Retail…
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