Customer Service News
Retailers falling short of consumers' omnichannel expectations
October 13, 2014
A new study from OrderDynamics reveals that retailers are offering the wrong delivery and inventory services across channels.
read nowNoshList adds new reservations feature for restaurants, retailers
July 31, 2014
NoshList has added reservations and scheduling features to its app, to help businesses further manage their daily wait lists.
read nowLucchese using gamification for employee training
June 23, 2014
Experticity, a platform for building and rewarding expertise in sales associates, has been chosen by footwear retailer Lucchese to elevate associates…
read nowUSAA, Amazon.com top annual customer service ratings by Temkin Group
May 21, 2014
Based on a study of 10,000 U.S consumers, USAA's banking business took the top spot in the 2014 Temkin Customer Service Ratings, which rates 233 companies…
read nowCXPA announces Customer Experience Innovation award winners
May 14, 2014
The Customer Experience Professionals Association (CXPA), an international non-profit organization created to guide and enhance the growing professional field…
read nowCFI Group receives statistical modeling patent for customer satisfaction research
March 28, 2014
CFI Group, a customer satisfaction measurement and analytics firm, announced it has been awarded Patent No. 8,666,515. According to the company, this patent…
read nowNRF to host second virtual career fair
March 25, 2014
The National Retail Federation today announced it will host its second Virtual Career Fair, designed to connect students and young professionals seeking…
read nowUS consumers twice as likely to share a bad service experience than UK counterparts
March 14, 2014
New research from NewVoiceMedia reveals that U.S. consumers are twice as likely to share a bad customer service experience than those in the U.K., whereas…
read nowUK consumers less tolerant to poor service than US counterparts
February 26, 2014
New research from NewVoiceMedia reveals that U.K. consumers are less tolerant to poor customer service than those in the U.S.. Coupled with findings that they…
read nowLowe's to hire 25K seasonal employees
February 19, 2014
Lowe's announced today it plans to hire approximately 25,000 seasonal employees at its stores in the United States during spring, the busiest time of year in…
read nowWebinar to explore hiring, employee theft
February 11, 2014
On Thursday, Feb. 20 at 2 p.m. ET, Retail Customer Experience will host a live webinar, "Worth the Risk? How Hiring Assessments Can Catch Rising Employee Theft…
read now2014 is 'The Year of Empathy,' according to Temkin Group research
January 15, 2014
Bruce Temkin, widely recognized as a customer experience visionary, has released his annual listing of customer experience trends to watch. Headlining the…
read nowLate flurry of online sales nails UPS, retailers
December 26, 2013
A number of large retailers that promised to deliver goods before Dec. 25, including Amazon, Walmart and Kohl's, missed some of their deadlines, and the finger…
read nowSimon, Macerich and Westfield malls launch same-day delivery
December 12, 2013
Deliv, a same-day delivery company, today announced alliances with three of America's largest mall operators, Simon Property Group, Macerich and Westfield, to…
read nowRetailers commit to 'Customer Bill of Rights'
December 10, 2013
On Monday, a number of large retailers met with the Rev. Al Sharpton, and agreed to publish and abide by a Customer Bill of Rights. The meeting, and the…
read nowStartup unveils wearable tech for retail floor, cloud connection
December 10, 2013
Technology start-up Theatro today announced the general availability of the Communicator Software-as-a-Service offering, a mobile workforce productivity…
read nowLululemon chairman Chip Wilson resigns
December 10, 2013
Chip Wilson, the controversial co-founder and chairman of Lululemon, has resigned from his position. Laurent Potdevin, recently the president of TOMS Shoes…
read nowWalmart worker and OUR Walmart member responds to CEO resignation
November 25, 2013
Walmart CEO Mike Duke announced today that he would be stepping down on January 31. The company immediately announced that Doug McMillon, currently the head of…
read nowRetail industry adds 37,600 jobs in October
November 11, 2013
The National Retail Federation issued the following statement from NRF president and CEO Matthew Shay and chief economist Jack Kleinhenz on the October jobs…
read nowPresident Obama reportedly supports $10.10 minimum wage
November 11, 2013
Reports surfaced last week that President Obama supports an increase in the federal minimum wage to $10.10 an hour, from the current $7.25 an hour. This…
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