Customer Service News
The Children's Place sends hyper-personalized emails with CQuotient
February 25, 2013
CQuotient today unveiled its algorithm-based technology that enables retailers to send digital communications to individual customers. By harnessing big data…
read nowNRF: Voice feedback tool from Saygent
February 21, 2013
At this year's NRF show, representatives from Saygent were demonstrating their new voice feedback tool, which aims to capture customer sentiment and feedback…
read nowBest Buy to join the price-match party
February 18, 2013
Best Buy has announced that it will officially throw its hat into the permanent price-matching ring, Reuters reported. Beginning on March 3 the electronics…
read nowArticle: With in-store and online offerings, its okay to be different
February 13, 2013
With the rise of omnichannel, a retailer must reformulate in order to integrate all of its shopping channels. Part of this undertaking includes finding the…
read nowJC Penney arms employees with mobile checkout
February 11, 2013
JCPenney's roving employee checkout system is up and running at several locations, according to an article on bellinghamherald.com.
read nowMicah Solomon, Dr. Chris Petersen added to Retail Customer Experience Executive Summit agenda
February 6, 2013
The fourth annual Retail Customer Experience Executive Summit will take place August 13-14 at the Hard Rock in San Diego.
read nowCustomers test showers and ovens at Cali home supply store
February 5, 2013
The kitchen and bath specialty store Fixtures Living is going big on the "try before you buy" approach.
read nowTesco installs Cummins Allison coin-counting kiosks
February 5, 2013
Cummins Allison today announced that the U.K grocery chain Tesco has installed more than 15 Money Machine self-service coin counters in its Superstores and…
read nowSporting goods store unveils 'retail lab' with in-store tech
January 29, 2013
The Canadian sporting goods retailer Sport Chek today unveiled a tech-heavy retail lab at its flagship store in Toronto. Utilizing interactive kiosks, digital…
read nowApple granted patent for "distinctive design" of stores
January 24, 2013
Retailers looking to take a page from Apple's playbook on store design and layout now have to worry about copyright infringement. The U.S. Patent &…
read nowElo targets retail digital signage
January 21, 2013
Elo Touch Solutions, a global supplier of touch-enabled technology, has launched new interactive digital signage and mobile touch-computing…
read nowLatest Voxware study examines consumer return habits
January 18, 2013
Voice solution provider Voxware released research this week on consumer product returns. The findings highlight why consumers return items purchased online or…
read nowIBM collaborates with jewelry chains for multichannel redesign
January 18, 2013
IBM and Signet Jewelers Ltd. recently announced a collaboration on an e-commerce strategy and digital marketing redesign for Signet's national U.S. store…
read nowNRF: VeriFone intros payment solution for iPad mini
January 14, 2013
VeriFone Systems today announced at the NRF BIG Show how its comprehensive suite of payments solutions is helping retailers interact with their customers.
read nowSurvey: Retailers seek to master omnichannel in 2013
January 14, 2013
The rise of the connected shopper is causing a change in strategic focus for retailers. According to the 2013 Shop.org/Forrester Research State of Retailing…
read nowTarget implements permanent online price-match policy
January 8, 2013
With flat December sales dampening its holiday shopping season, Target today announced a policy change that could bolster the retailer's value-driven…
read nowTensator set to display digital signage Virtual Assistant, self-service at NRF Big Show
January 7, 2013
Tensator, a global provider of queue management and customer journey solutions, today announced it is launching several new digital signage and self-service…
read nowPolaroid to announce new retail concept at CES
January 3, 2013
Polaroid will make its first foray into retail when it announces plans for a new store concept at the Consumer Electronics Show (CES) in Las Vegas. The…
read nowIn retail, size matters
January 2, 2013
It may seem like there is nothing small about big-box retailer Costco, but a recent article on forbesindia.com pointed out a psychological paradox that could…
read now
Andrew W.K., Jim Knight to keynote 2013 Retail Customer Experience Executive Summit
January 2, 2013
LOUISVILLE, KY — Networld Media Group (NMG), organizer of the Retail Customer Experience Executive Summit, has announced the keynote speakers for its…
read nowSubscribe
Get the latest news and resources from Retail Customer Experience.
