Customer Service News
Lowest-price e-commerce hurts shopper loyalty
December 21, 2012
The rise of e-commerce and the hunt for the lowest prices is causing once-loyal shoppers to abandon allegiance to certain stores, according to an article on…
read nowNRF announces award recipients for 2013 Big Show
December 20, 2012
The National Retail Federation announced that Amazon, Crocs, Kohl's and lululemon are the recipients of its annual awards.
read nowMobile self-service apps could be a must for businesses
December 20, 2012
As mobile self-service apps become more commonplace with consumers, it is up to businesses to determine how best to use the tools to their advantage, according…
read nowStudy shows the right sounds and smells will make shoppers spend
December 19, 2012
Retailers can start factoring in shoppers' senses when figuring out how to increase dwell time. A new study by Washington State University researchers has…
read nowWalgreens utilizes pharmacy kiosks in new store designs
December 17, 2012
Walgreens has begun the roll out of new store designs at select locations across the country with self-service kiosks touted as a tool to improve customer…
read nowThe trouble with facial recognition technology
December 14, 2012
While the use of facial recognition technology for marketing purposes is attractive for retailers, an article on independent.co.uk discusses how the process…
read nowMacy's expands 48-hour last minute holiday shopping marathon
December 7, 2012
Macy's has announced the expansion of its annual last-minute shopping marathon to stores nationwide. For 48 hours, beginning at 7 a.m. on Friday, Dec. 2…
read nowCarrier biller mopay offering loyalty, CRM tools
December 6, 2012
Direct carrier biller mopay is making its payment platform more useful to merchants, adding functionality that includes a mobile loyalty management suite.
read nowOpinion: C-store retailers need convenient loyalty programs
December 4, 2012
An opinion piece on csnews.com explains the importance and benefits of loyalty programs for c-store retailers. The author cited a recent study from the NPD…
read nowGoogle acquires BufferBox, takes aim at Amazon's shipping business
December 3, 2012
Google may be gearing up to enter the shipping and logistics business with its recent acquisition of BufferBox, a self-service parcel pickup company, according…
read nowLeaked Apple employee video features now JCP CEO Johnson
November 29, 2012
A leaked internal video made for Apple retail employees solidifies the perception that the company puts quite a bit of preparation, planning and philosophy…
read nowNew survey app rewards consumers as it tracks their behavior
November 27, 2012
TrendSource Inc., a market research company, announced the launch of an interactive mobile survey app, wINput (Win By Giving Your Input), which is now…
read nowMalls to offer VIP perks to lure more Black Friday shoppers
November 16, 2012
Black Friday shoppers at certain malls will get the VIP treatment as more retail establishments seek to offer a "white glove" experience to those willing to…
read nowWalmart launches Goodies doorstep delivery service
November 15, 2012
Shoppers looking to have unique seasonal foods delivered to their doorstep need look no further than the latest brainchild of Walmart Labs: Goodies.
read nowPetitioners plead with retailers to stop 'Black Friday creep'
November 9, 2012
Target, Walmart, Kohl’s and Sears are among the long list of retailers facing a consumer backlash on Change.org over “Black Friday creep” following Walmart’s…
read nowJDA, RedPrairie announce merger
November 1, 2012
RedPrairie and JDA Software announced today that they have entered into a definitive merger agreement.
read nowApple axes SVP of retail division
October 30, 2012
Apple announced today the immediate departure of John Browett, the company's newly minted SVP of retail. Browett has encountered some snags in his six-month…
read nowStudy: Social media interaction leads to long-term sales increases
October 26, 2012
New research shows that social media interaction between a customer and a brand drives immediate and long-term sales increases. The 2012 LoyaltyOne Social…
read nowBest Buy begins roll out of audio kiosk program
October 24, 2012
Turtle Beach, a provider of gaming headsets, and Best Buy are launching an in-store interactive kiosk program that delivers a fully interactive and educational…
read nowRetailers discuss importance of multichannel at Wincor World 2012
October 23, 2012
Multichannel retailing remains a focus for global retailers, according to a post on fashionunited.co.uk, as stores fight to boost relevance by enhancing the…
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