Customer Service News
Target gears up for holidays with price match policy
October 17, 2012
Target Corp announced the introduction of its new Holiday Price Match policy that, for the first time, will offer guests the ability to match select online…
read nowWalmart's think tank lab to thank for recent innovations
October 16, 2012
While Walmart has been making headlines lately with improvements to its technology and Web presence, the force behind the advances is less widely discussed.
read nowWalmart battles Amazon with launch of same-day shipping
October 10, 2012
Rival retail giants Walmart and Amazon go toe-to-toe once again, with Walmart announcing Tuesday that it had begun testing same-day delivery for online…
read nowTarget launches QR codes for holiday toy shopping
October 4, 2012
In line with the holiday shopping fervor among retailers, Target announced it is adding QR codes in stores for the season's 20 most popular toys. The Target…
read nowRetail customers enjoy telling a good lie, study shows
September 17, 2012
Customers get a high amount of satisfaction when able to lie to retailers to obtain refunds, discounts or concessions, according to an article on NBCnews.com.
read nowNo fee layaway plan at Tennessee discount store
September 17, 2012
Memphis-based Fred's Super Dollar announced plans to launch a holiday layaway plan that boasts no fees, a down payment of just $1, and a $5 gift card for…
read nowBest Buy looks to improve employees as a way to boost sales
September 7, 2012
After a decline in sales and uneven store performances, Best Buy CEO Hubert Joly plans to put more focus on employee training, according to an article on…
read nowWalmart revamps layaway to please customers
September 5, 2012
Walmart announced yesterday a consumer-driven change to its holiday layaway policy, extending the program and cutting fees.
read nowNew AT&T flagship takes retail experience to the future
August 30, 2012
A new AT&T flagship store is set to open tomorrow on Chicago’s Magnificent Mile and aims to give customers a one-of-a-kind retail experience.
read nowApple Genius training manual reveals sales secrets
August 29, 2012
A leaked copy of Apple's Genius Training student workbook was examined in an article on gizmodo.com this week, and the contents were extensively revealing of…
read nowTarget to get geeky with new partnership pilot
August 27, 2012
Shoppers at Denver-area Target stores will have extra help in solving electronics problems. Starting in late October, the Geek Squad will be available 80-hours…
read nowTokyo toy co testing augmented reality kiosks
July 16, 2012
A Tokyo toy company is testing kiosks with augmented reality capabilities to allow shoppers to interact with toys even when they're still in packaging.
read nowBailey Banks & Biddle revamps in-store, online experience
July 11, 2012
Luxury jeweler Bailey Banks & Biddle is revamping its in-store and online shopping experience by implementing a new design studio, according to a company…
read nowCompany attempts to 'revolutionize checkout' with mobile platform
July 6, 2012
After a successful test project in a Washington supermarket, QThru is officially launching its mobile platform allowing shoppers to scan items with their…
read nowMeridian releases auto dealership kiosk
July 5, 2012
Automobile dealerships can now deploy a new kiosk designed by Meridian and Adam Technology that allows customers to view services by their vehicle year, make…
read nowMokiTouch creates Android kiosks with remote management
June 27, 2012
The trend of transforming tablets into kiosks and digital signs seems to be hotter than ever, a fact not lost on MokiMobility, a provider of cloud-based mobile…
read nowZ Gallerie using Aruba technology for iPads
June 13, 2012
Z Gallerie, a retailer of home decor merchandise, has deployed Aruba Networks technology to support in-store sales and enhance customer engagement. Based on…
read nowNew global standard to 'make product recall more effective'
June 13, 2012
Improving product and consumer safety in the global supply chain is critical, which is why GS1, a not-for-profit organization that designs and manages a global…
read nowJohn Lewis using OpenSpan tech to enhance customer service
June 12, 2012
OpenSpan Inc., a provider of user process analytics, optimization and automation solutions, is now working with John Lewis, a department store group with…
read nowRevel globally launches POS system for iPad, iPhone
June 6, 2012
Revel Systems' retail POS system for the iPad and iPhone — called "Atlas" — is now available worldwide.
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