Customer Service News
E-commerce sites improving customer service
May 9, 2012
A record 36 of the Top 100 online retailers achieved the "threshold for excellence" on the annual Top 100 E-Retail Satisfaction Index from customer experience…
read nowSocial media raising stakes for customer service
May 2, 2012
Americans are growing more frustrated with customer service, and their social media savvy is making it hard for businesses to get away with ignoring the…
read nowBike seller bridging e-commerce, brick-and-mortar gap with build-a-bike kiosks
April 18, 2012
According to the Fort Collins (Colo.) Coloradoan, Fort Collins bicycle retailer Big Shot Bikes is using build-a-bike kiosks to bridge the gap between…
read nowNew Balance opens Boston 'Experience' store
April 13, 2012
New Balance is stepping up its game with a new 2,500-square-foot high-tech store at Copley Square in Boston that opens today. The store features artistic…
read nowGucci unveils mobile POS program
April 12, 2012
Gucci sales associates at select U.S., Europe and Asia locations are equipped with personal Apple iPhone 4S devices to provide shoppers with a more convenient…
read nowWhy pet stores are thriving
April 9, 2012
Pet stores are thriving, and some retail experts think it's because they are catering to pet owners who treat their animals like family members, Joanna Felder…
read nowGNC upgrades phone app to enhance store experience
April 9, 2012
GNC Holdings Inc., the nation's largest specialty retailer of health and wellness products, has enhanced its new iPhone app and has also made it available to…
read nowStudy: French e-commerce growing despite delivery kinks
April 6, 2012
Although 91 percent of French consumers shopped online over the past year, 27 percent asked for a refund at least once because of delivery hassles, according…
read nowThe Container Store adds 'real-time listening' via OpinionLab
March 29, 2012
OpinionLab today announced that The Container Store, retailer of storage and organization products, is using OpinionLab multichannel feedback solutions to…
read nowBiometrics makes tanning quick, easy at NY salon
March 19, 2012
Customers of Zoom Tan, a tanning salon chain in New York and Florida, can pay for sessions and sign in with a touch of a finger now that the salon has…
read nowVideo game retailers merge to dominate Canadian market
March 15, 2012
Play N Trade, the world's largest video game retail franchisor, is expanding in Canada through a merger with Canadian-based Dimensions Games Corporation.
read nowWalgreen may hire more disabled workers
March 9, 2012
Walgreen Co. is piloting a program to hire cognitively and physically disabled employees in its stores across the country, according to a story on…
read nowStudy: 'Racioethnic consistency' between retail employees, customers boosts profit
February 28, 2012
According to a new study from Temple University, retailers can significantly increase their revenue and profitability by better mirroring the "racioethnic…
read nowAT&T opens high-tech, bilingual store in Queens
February 27, 2012
New York Yankees pitcher Dwight Gooden was on site today to help AT&T celebrate the grand opening of its largest and newest store in New York.
read nowStudy: Retailers must engage employees to please shoppers
February 22, 2012
Employee engagement in the U.S. retail sector has sunk to its lowest levels since 2009, according to a new study claiming that employee engagement is directly…
read nowIn-store radio network expands Texas footprint
February 14, 2012
A professionally-produced, private-label radio station is now playing throughout 90 locations of Spec's Wines, Spirits and Finer across Texas
read nowUdi's Food using ShelfX self-checkout
February 13, 2012
ShelfX, a provider of a self-checkout and inventory management solution, announced today that Udi's Food will integrate the system to shorten customer…
read nowMobile retail startup Signature announces launch
January 26, 2012
Signature Labs, Inc. launched today, and the company said it is "making retail personal again by delivering VIP treatment to shoppers, both in and out of…
read nowSurvey says: 51% of shoppers seek online access via in-store kiosks
January 24, 2012
More than half (51 percent) of shoppers in the United States seek out in-store kiosks for access to the retailer's website, according to a recent survey from…
read nowProcter & Gamble seeking way to scan coupons to phones
January 23, 2012
Coupons are coming to consumers' phones, according to Procter & Gamble, who just signed a deal with a Silicon Valley start-up to find a way to scan coupons…
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