Neiman Marcus, HMSHost, b8ta talk designing the retail digital store

by Judy Mottl — Editor: RetailCustomerExperience.com & DigitalSignageToday.com, Connect Media

Digital chiefs from legacy and new brands share insight, advice, tips and strategy when it comes to designing the store with digital in mind.

Webinar: How to tap mobile, personalization to drive a seamless customer journey

A one-hour free webinar on July 27, hosted by Adobe, will offer actionable insights and tips for retailers striving to craft a successful customer journey.

Research: Lifestage and lifestyle play big roles in consumer path to purchase

July 11, 2017

Family, childhood experiences and external influences all play a role in the consumer's path to purchase, according to new Alliance Data research.

True Fit boosts personalization with new shopping capability

July 10, 2017

The data-driven personalization platform True Fit has boosted its capabilities with a "Shop for Others" function that lets users build additional profiles for…

Amazon's annual Prime Day boasts big international expansion

July 7, 2017

The third annual Prime Day at Amazon.com, happening July 10, will now be available to China, India and Mexico consumers as Amazon's total global audience is 1…

Consumers willing to pay for a good customer experience, claims new study

July 7, 2017

Eight out of 10 consumers are willing to pay more for better customer experience, according to a new Capgemini study.

Target goes to the mat with mattress startup

July 6, 2017

Shoppers browsing Target's aisles can now check out Casper Mattress mattresses and bedding as the retailer is teaming up with the start-up to sell its wares.

Amazon's Whole Foods deal proves the 'retail mullet' is the future of grocery

ForeSee's Eric Feinberg provides his take on Amazon's multi-billion dollar acquisition of Whole Foods. As he writes, surprisingly not much has been said about…

Online clothing startup unveils brick-and-mortar strategy

June 30, 2017

Despite reports claiming the omnichannel may soon go the way of the dinosaur, an upcoming online retailer plans to move into the brick-and-mortar realm.

Why we need to talk about the retail evolution, not the retail apocalypse

In the end, the retail evolution is all about the customer. Being tech-savvy, shoppers want their shopping experience to reflect their daily life: a mix of…

Verizon: Retail customer experience is all about the human conversation

by Judy Mottl — Editor: RetailCustomerExperience.com & DigitalSignageToday.com, Connect Media

Verizon's VP of Digital and Innovation Miguel Quiroga talks customer experience strategy, new tool innovation and why digital tech is not only changing…

Talking With: The White Company and its retail customer experience strategy

by Judy Mottl — Editor: RetailCustomerExperience.com & DigitalSignageToday.com, Connect Media

The well-known British-based lifestyle/fashion/homeware retailer opened its first New York City store this month, bringing its successful customer experience…

Many consumers not feeling much of anything when shopping, claims report

June 27, 2017

More than one third of consumers are feeling nothing when shopping in the brick-and-mortar environment, although 20 percent feel "excited," during the shopping…

Why mobile is playing a starring role in creating a seamless customer experience

by Judy Mottl — Editor: RetailCustomerExperience.com & DigitalSignageToday.com, Connect Media

Every retailer and restaurant is going mobile or has gone mobile but a successful strategy to meld it with the physical customer experience takes work. Lots of…

Ikea building AR app with Apple's help

June 23, 2017

When it comes to augmented reality, Apple CEO Tim Cook is a huge fan.

Amazon debuts free 'try at home' apparel service

June 23, 2017

Not one to stand idle Amazon is advancing its game in the online and fashion apparel business and debuting a new service that lets shoppers try on and return…

Amazon's Whole Foods Market acquisition points to a changing role for physical stores; millennials hold the key

by Elliot Maras — Editor, Kiosk Marketplace & Vending Times

Amazon's acquisition of Whole Foods Market is yet another sign – the biggest to date – that retail is being redefined by multiple shopping channels.

Millennials weigh in on how they shop

by Elliot Maras — Editor, Kiosk Marketplace & Vending Times

Attendees at the Interactive Customer Experience Summit in Dallas took advantage of a chance to find out first hand during a panel featuring seven millennial…

Report: Omnichannel retailers will likely be operating one channel by 2027

June 20, 2017

If a new research report proves correct, there won't be many omnichannel retailers operating at the close of the next decade.

Dermstore, Calendars.com boost sales with customer segmentation platform

June 19, 2017

Calendars.com and Dermstore are enjoying a 2 percent sales boost and a 10x-lift in return on advertising spend following a deployment of Custora's Segmentation…