Drugstore.com uses live chat, email management to improve customer experience, revenue

Drugstore.com utilizes a solution from RightNow Service, which includes Web self-service, agent desktop, live chat, email management and voice for order…

2011 Retail Customer Experience Top 100

Discover the companies, issues and trend that are impacting retail in 2011.

Presented by RetailCustomerExperience.com

Online retail survey: Customer satisfaction has dropped

December 28, 2010

ForeSee Results today released its annual holiday survey showing that while many e-retailers had a holiday to celebrate, customer satisfaction with the top 4…

Most standard shipping deadlines for Christmas delivery expiring this week

December 12, 2010

Santa may only need one night to do his job, but online retailers need a little more time to get theirs done. According to Shop.org's eHoliday Survey…

Online shoppers more satisfied with price this holiday season

December 6, 2010

ForeSee Results' weekly benchmark of shopper satisfaction with online retailers during the holidays suggests that holiday shoppers are more satisfied with…

A View into Your Holiday Morning

by Lisa Biank Fasig — Director, JZMcBride and Associates

Regardless of the Black Friday hype, the holiday shopping season still has a long way to go. After all, the Saturday before Christmas is often the busiest…

Gomez launches Retail User Experience Index

November 29, 2010

Gomez, the web performance division of Compuware Corp., has introduced the Gomez Retail UX (User Experience) Index. The UX Index is a view into the aggregate…

Netshoes launches customized web shopping experience

November 23, 2010

ATG, a provider of cross-channel commerce solutions, announced that Brazilian sports retailer Netshoes has successfully completed the re-platform and re-launch…

Old Navy launches 'virtual Black Friday' in Facebook game

November 22, 2010

CrowdStar and Sibblingz, which provide platforms for building social games, today announced the launch of an in-game Old Navy branded virtual store for the…

The holiday retail frenzy begins, but what about long-term loyalty?

by Sharon Goldman — Senior Director, COLLOQUY

Every year, the holiday retail frenzy seems to start earlier and earlier. This time around, it seemed like the Halloween decorations weren't even put up before…

Google adds local product search

by James Bickers — Editor, Networld Alliance

November 14, 2010

Google has added local availability results to its product search, the company announced today on its retail blog. In the works since March, the service lets…

The five online commerce features that create loyalty

Product images, speedy search among the most desired features for online shoppers.

Luxury and designer brands finding more success online

October 21, 2010

According to the newly released "Trend Report: Luxury & Designer Brands Online" — a study of 20 online fashion brands released recently by PM Digital and…

Walgreens picks Bazaarvoice for social commerce strategy

October 19, 2010

Bazaarvoice, a provider of hosted social commerce applications that drive sales, recently announced that Walgreens has selected its social commerce platform…

Study: Online retailers ramping up global expansion efforts

September 27, 2010

The new frontier in online retailing lies across international borders as U.S. companies attempt to capitalize on the growing demands of foreign consumers.

Webinar - Mobile Retail: What Comes Next?

There's a lot of talk about and a lot of interest in mobile retailing, from scannable on-screen coupons to line-busting with checkout in the aisle. In this…

Reducing Abandoned Shopping Carts with Live Help

Click-to-chat and click-to-call options can help retailers turn shoppers into buyers.

The new SEO: How Google Instant will impact online retail

by James Bickers — Editor, Networld Alliance

The search giant has drastically changed the way it delivers search results. Will it change the way people find products online?

Apple TV challenges Amazon and Google — could lead to online TV price war

September 2, 2010

Apple Inc. recently showed off its revamped Apple TV device, signaling its intent to make that business a viable alternative to mainstream cable TV and…

Study: Eight out of ten consumers shop online at least once a week

August 26, 2010

Eighty-three percent of consumers are shopping online at least weekly, according to Compete's quarterly Online Shopper Intelligence Study.