Swedish retail giant relaunches its e-commerce site

March 1, 2010

TrueAction, a GSI Commerce company, has announced in a news release the expansion of its portfolio into international markets with the redesign and launch of…

Is Technology Just Ahead--Or Is Retailing Behind?

by Mike Wittenstein — Customer Experience and Service Designer, Storyminers

It’s time for retail business design to catch up with technology.

Social media for retailers: Focus on Facebook

A study of 10,000 online shoppers reveals where retailers should focus their social media efforts.

Nine West launches 'lookbook' Facebook app

February 23, 2010

Digital shopping provider Fluid Inc. has announced Nine West as the second customer deploying Fluid Fan Shop, its new Facebook shopping component of Fluid…

Retailers can connect with mom shoppers online

by James Bickers — Editor, Networld Alliance

Time-crunched mothers head to the Web to meet their many unique needs – so online retailers need to be ready to serve them.

Viewpoints, ForeSee partner for online customer satisfaction measurement

February 16, 2010

ForeSee Results and Viewpoints Network have announced they will be joining forces to provide Viewpoints.com and Viewpoints Technology Platform (VTP) clients…

Mobile Monday: Macy's iShop

Macy's leaves the Web site format behind with an app that lets shoppers browse inventory in the manner they choose.

The pros and cons of concealing product prices online

Keeping the price tag somewhat hidden is part of a strategy by major brands to counter the Internet's tendency to drive prices down.

Mobile Monday: Sears Personal Shopper

The first installment of this new weekly feature takes a close look at Sears' remarkable iPhone concierge app.

Syncsort announces clickstream data integration tool

February 2, 2010

Syncsort has announced availability of its clickstream data integration solution. The solution dramatically reduces the time, cost and effort required for…

What the iPad means for booksellers

Apple's new iPad device could shake up the book market. Here are five ways to sell more traditional books during the upcoming e-book wave.

Abercrombie & Fitch, Hollister build mobile storefronts

January 25, 2010

Digby, developer of mobile commerce solutions for the retail and e-commerce market segments, announced today that global retailer Abercrombie & Fitch has…

Amazon exploring electronics trade-in program

January 24, 2010

Financial Times reports that online retail giant Amazon is developing its own platform for accepting trade-ins of consumer electronics.

What e-commerce conversion rates from January 5 and 6 can tell us

Data points to a link between shopping cart abandonment rates and bargain seeking behavior, but it could also potentially indicate widespread out-of-stocks…

Target.com announces vendor partners for re-platforming effort

January 11, 2010

Target announced today that it has selected its core vendor partners to assist in building and managing the new Target.com eCommerce platform.

Four ways to get online shoppers to contribute reviews

Most retail Web sites allow users to write product reviews, but building a vibrant community takes more than just the tools. A recent success story from Sears…

Retailers tackling 'mountains of data'

January 3, 2010

A new report in the New York Times discusses the "mountains of data and whiz-bang technology" that today's retailers are wrestling with, in their ongoing…

Customer satisfaction with online retail rebounds

Customers of the largest online retailers are more satisfied than ever, according to a new report on holiday shoppers.

Shipping Service Helps Kayak Retailer Reach Global Customers

Size and weight restrictions severely limited Colorado Kayak's ability to sell overseas. Bongo International stepped in, helping to expand Colorado Kayak's…

7 keys to customer experience in 2010

True dedication to the voice of the customer will be pivotal for retailers looking to improve their customer experience in the coming year.