How Facebook pages can impact customer experience

Customers are using Facebook to research companies more than many retail executives and industry experts may have anticipated.

Coming soon: Explore retail shops through Google Maps

by James Bickers — Editor, Networld Alliance

Google has quietly announced that it is going to allow businesses to add location photos to their Place Pages, accessible through search and Google Maps.Seems…

Celerant e-commerce tool adds CMS features

April 21, 2010

Retail software provider Celerant Technology announced that it has completed the integration of its content management system (CMS). The Celerant CMS was…

Three easy ways to boost email deliverability

Increasing email deliverability is both an art and a science, and these tips tap into both.

Bazaarvoice brings product reviews to Google search, ads

April 20, 2010

Bazaarvoice announced at the Social Commerce Summit 2010 that it has partnered with Google to share product review content from Bazaarvoice client sites on…

Reviews platform Viewpoints adds social sharing feature

April 19, 2010

Viewpoints Network, a social technology and media company, announced in a press release the addition of persistent social sharing to the Viewpoints Technology…

Retail e-mails: Treading the fine line between marketing and spam

by James Bickers — Editor, Networld Alliance

A retailer's opt-in list is one of its most valuable assets, but reaching out to it too often can result in brand backlash.

Partnership enables real-time retail ad campaign manipulation

April 18, 2010

Online targeting platform provider [x+1] announced in a press release that it has partnered with KN Dimestore, provider of online ad effectiveness measurement…

Wet Seal’s Arden B. selects Digby for mobile commerce

April 14, 2010

Digby has announced that Arden B., the women's contemporary division of The Wet Seal, Inc., has launched its mobile Web storefront built on the Digby Mobile…

1-800-FLOWERS.COM wins Mobile App of the Year award

April 13, 2010

1-800-FLOWERS.COM, Inc., a leading florist and gift shop, announced that its Mobile Flower & Gift Shop has been named winner of the Retail Info Systems…

OpinionLab upgrades its voice-of-customer suite

April 12, 2010

OpinionLab, provider of voice-of-customer (VOC) listening technologies, has announced the expansion of its mobile customer-feedback tools to better address the…

Two-thirds of Facebook users say it influences purchase decisions

A new report details how users of the social networking site use it to interact with brands and retailers.

Nook coming to Best Buy, Kindle possibly coming to Target

April 11, 2010

It looks as if Apple's hugely successful iPad launch is spurring competitors into action: The Street reports that Amazon is considering bringing its Kindle…

Ritz Camera developing online video gallery

April 11, 2010

DigitalPost Interactive has announced a contract with privately held Ritz Camera & Image Inc., America's premier imaging retail destination, to develop an…

Four areas for improvement in retail online marketing

From social networking to grass-roots PR, here are simple ways to get more results from your online efforts.

NRF launches mobile retail initiative

April 6, 2010

With consumers relying on handheld devices for everything from phone calls to Web surfing, retailers are looking to mobile as the next frontier of the shopping…

Study: Women buying more online in response to poor customer service

April 4, 2010

A recent survey by VibrantNation.com, an online community for women over 50, reveals that Baby Boomer women are shifting their clothing purchases online…

Webinar: Online Retail and the ROI of Live Help - Why Global Online Shoppers Demand Live Customer Service

A growing number of retailers are turning to live chat and click-to to-call solutions to provide live online customer service instead of forcing shoppers to…

Borders: e-bookstore coming this spring, will support iPad

April 1, 2010

Motivated by the attrition caused by the Amazon Kindle, not to mention the impending cultural tidal wave that is the iPad, Borders announced in a conference…

Online retail spending regains double-digit growth

E-commerce sales will grow by 12.7 percent in 2010 after two years of subpar growth.