Retailers ramping up Cyber Monday promotions

November 22, 2009

Holiday shoppers looking for bargains aren't likely to be disappointed when they learn what retailers have planned for Cyber Monday. According to Shop.org's…

Shifting retailers respond to new 'season of discontent'

Smart retailers are combating the tough times with an organizational shift to a customer-centric focus.

JCPenney bringing back Doghouse campaign

November 18, 2009

One of last year's most successful viral retail campaigns is ready for its comeback: JCPenney announced that it is bringing back its "Beware of the Doghouse…

Report: Gift card spending to drop slightly

November 18, 2009

While they remain the most requested holiday item, shoppers are expected to pull back on buying gift cards again this year. According to NRF's 2009 Holiday…

Report: Retailers benefiting from near-real-time BI

November 17, 2009

RSR's newest research study, "Using Business Intelligence to Help Control Outcomes in an Uncontrollable World," published in partnership with the National…

Report: More holiday shoppers will pay with debit, cash

November 16, 2009

It's the year for a little more green and a little less plastic. According to NRF's 2009 Holiday Consumer Intentions and Actions survey, conducted by…

Xsilva to showcase Mac-based POS at NRF

November 16, 2009

Xsilva Systems Inc., maker of LightSpeed, a comprehensive suite of tools for retailers, is set to become the first company to present a Mac-based…

NRF announces top ten retailers for customer service

November 15, 2009

The NRF Foundation, the research and education arm of the National Retail Federation, has announced the top 10 finalists selected by shoppers in the annual…

E-tail Clinic: BestBuy.com

The electronics retailer's site has properly integrated in-store pickup, but less-than-relevant cross-sell intelligence.

Urban Outfitters adds cross-channel tools from Sterling

November 11, 2009

Sterling Commerce, an AT&T company, today announced that Urban Outfitters Inc. has selected Sterling Order Management and Sterling Managed File Transfer as…

MarketLive Mobile lets retailers build mobile storefronts

November 11, 2009

MarketLive Inc., an e-commerce solutions provider for mid-sized retailers, today unveiled MarketLive Mobile, a mobile commerce application for the MarketLive…

Forecast: Smaller inventories, more price cutting for the 2009 holidays

November 10, 2009

The line between outlet stores and mainstream retail is blurring this holiday season as even upscale and luxury chains ratchet back their inventories and slash…

Report: Social media, mobile phones are key retail influencers this year

November 10, 2009

Digital advancements continue to drive a new approach to shopping, with social media and mobile phones emerging as key influencers this holiday season…

Research: Holiday retail outlook is positive

November 9, 2009

This holiday season could be a make or break year for many retailers as most cannot survive another year of suppressed sales. However, on the bright side, the…

Barnes & Noble Nook raises questions about digital-only products

by James Bickers — Editor, Networld Alliance

Technology has made it possible to deliver music, movies, books and more without a physical product. But is that good for shoppers or retailers?

Top 100 Retail Movers & Shakers: 2010

Discover the companies, people, issues and trends that are shaping the future of retail. Are you on the list?

Presented by RetailCustomerExperience.com

Customers are buying down, and opportunities are rising, part 3

by Mike Wittenstein — Customer Experience and Service Designer, Storyminers

Customer-centric experience design is explored in this final installment of "Where's the Opportunity?"

Borders announces in-stock guarantee for the holidays

by James Bickers — Editor, Networld Alliance

November 2, 2009

Borders today announced its new "In-Stock Guarantee," which promises that if a customer's desired item cannot be found in-store, the company will ship it from…

NRF updates 'buyer beware' product list

November 2, 2009

The National Retail Federation has added new products to a consumer alert about common household items being sold through some online auction sites, warning…

Amazon PayPhrase lets shoppers make payments with words rather than numbers

by James Bickers — Editor, Networld Alliance

October 29, 2009

Amazon this week unveiled its PayPhrase service, which aims to make online purchasing quicker and easier both on its site and on other participating sites on…