Viewpoints, ForeSee partner for online customer satisfaction measurement

February 16, 2010

ForeSee Results and Viewpoints Network have announced they will be joining forces to provide Viewpoints.com and Viewpoints Technology Platform (VTP) clients…

Mobile Monday: Macy's iShop

Macy's leaves the Web site format behind with an app that lets shoppers browse inventory in the manner they choose.

The pros and cons of concealing product prices online

Keeping the price tag somewhat hidden is part of a strategy by major brands to counter the Internet's tendency to drive prices down.

Mobile Monday: Sears Personal Shopper

The first installment of this new weekly feature takes a close look at Sears' remarkable iPhone concierge app.

Syncsort announces clickstream data integration tool

February 2, 2010

Syncsort has announced availability of its clickstream data integration solution. The solution dramatically reduces the time, cost and effort required for…

What the iPad means for booksellers

Apple's new iPad device could shake up the book market. Here are five ways to sell more traditional books during the upcoming e-book wave.

Abercrombie & Fitch, Hollister build mobile storefronts

January 25, 2010

Digby, developer of mobile commerce solutions for the retail and e-commerce market segments, announced today that global retailer Abercrombie & Fitch has…

Amazon exploring electronics trade-in program

January 24, 2010

Financial Times reports that online retail giant Amazon is developing its own platform for accepting trade-ins of consumer electronics.

What e-commerce conversion rates from January 5 and 6 can tell us

Data points to a link between shopping cart abandonment rates and bargain seeking behavior, but it could also potentially indicate widespread out-of-stocks…

Target.com announces vendor partners for re-platforming effort

January 11, 2010

Target announced today that it has selected its core vendor partners to assist in building and managing the new Target.com eCommerce platform.

Four ways to get online shoppers to contribute reviews

Most retail Web sites allow users to write product reviews, but building a vibrant community takes more than just the tools. A recent success story from Sears…

Retailers tackling 'mountains of data'

January 3, 2010

A new report in the New York Times discusses the "mountains of data and whiz-bang technology" that today's retailers are wrestling with, in their ongoing…

Customer satisfaction with online retail rebounds

Customers of the largest online retailers are more satisfied than ever, according to a new report on holiday shoppers.

Shipping Service Helps Kayak Retailer Reach Global Customers

Size and weight restrictions severely limited Colorado Kayak's ability to sell overseas. Bongo International stepped in, helping to expand Colorado Kayak's…

7 keys to customer experience in 2010

True dedication to the voice of the customer will be pivotal for retailers looking to improve their customer experience in the coming year.

Study: Christmas shoppers trust social networking for gift inspiration

December 21, 2009

More than a quarter of consumers highly value their friends' recommendations via social networking sites when shopping for Christmas gifts, according to a…

The 5 biggest retail customer experience stories of 2009

Faced with a tough economy and shaky consumer confidence, retailers innovated when it came to customer experience this year.

How consumers killed customer service

Demand for low prices has driven down the value of customer service. Here's how retailers can drive it back up.

Study: Promotional bundles devalue products, reduce long-term profit

December 16, 2009

The best things in life aren't free, especially for companies trying to lure customers by offering sweet deals on two complementary products.

NRF survey: Most consumers are less than halfway done with holiday shopping

December 16, 2009

Though the Christmas countdown is in its final stages, it seems shoppers still have plenty of shopping left to do. According to NRF's 2009 Holiday Consumer…