Connecting with conversational marketing

From "friending" to "tweeting" — social networking at retail.

Study: Electronics retail gets high marks for customer satisfaction

November 3, 2008

ARLINGTON, Va. — Consumers are very satisfied when shopping online and at traditional retail outlets for consumer electronics, according to new data from the…

Targeting attractive segments in tough times

Many shoppers are going "full spend ahead" despite the economy.

Four out of 10 shoppers influenced by social media

October 28, 2008

SEATTLE — Four out of 10 consumers have made a purchase based on advertising they saw on a social media site, and 76 percent welcome advertising on social…

Escalate e-commerce tool adds social merchandising features

October 28, 2008

SAN DIEGO — Escalate Retail announced its partnership with PowerReviews, provider of customer reviews and social merchandising solutions.

E-tailers get pushy with email discount offers

October 26, 2008

Yahoo Tech: Online retailers — grappling with a sharp drop in consumer spending from even their most gung-ho Web enthusiasts — are becoming pushier with…

Barnes & Noble adds social networking

October 26, 2008

NEW YORK — Barnes & Noble Inc., the world's largest bookseller, announced the launch of "My B&N," a fully-integrated Web experience that allows users…

Retailers eyeing Woot business model

by James Bickers — Editor, Networld Alliance

The e-commerce site is influencing traditional retailers.

Online-savvy shoppers pose a challenge for retailers

October 22, 2008

Retail Jeweller: New research by Ipsos MORI's retail and shopper division found that the online revolution had created a nation of savvy shoppers who are…

U.K. apparel retailer integrates channels

October 22, 2008

WILTSHIRE — Rowland's Classic Clothing has implemented the OPTIONS suite of mail order management and retail software systems to manage sales made in-store, by…

Specialty retailers integrate channels, reap rewards

October 21, 2008

SARATOGA SPRINGS, N.Y. — CORESense Inc., a leading developer of on-demand, multi-channel retail management software for small and medium-sized retailers…

Big Lots moving online

October 21, 2008

BusinessWeek: Big Lots, the nation's largest broadline closeout retailer, said it will retain the "treasure hunt atmosphere" found in its stores by offering…

Finish Line deploys Web app experience management for the holidays

October 20, 2008

LEXINGTON, Mass. — The Finish Line Inc., one of the largest mall-based specialty retailers, today announced that it has selected Gomez Inc. to provide Web…

Do customers want to haggle?

Is the "garage sale interaction" appealing to today's shopper?

Hastings selects Fry for new online experience

October 14, 2008

ANN ARBOR, Mich. — Fry Inc., a wholly owned subsidiary of MICROS Systems Inc. and leading e-commerce solutions provider, announced it has been selected to…

Circuit City to align online, in-store prices

October 14, 2008

The Associated Press: Circuit City Stores Inc. has started offering the same prices in its stores as on its Web site in an effort to beef up its rapport with…

NRF, Retail Customer Experience announce pavilion partnership

October 14, 2008

LOUISVILLE, Ky. — NetWorld Alliance, publisher of Retail Customer Experience magazine and RetailCustomerExperience.com, and the National Retail Federation…

Rockport online experience gets social bookmarking, parametric navigation

October 12, 2008

KING OF PRUSSIA, Pa. — The Rockport Company LLC has redesigned Rockport.com through its partnership with GSI Commerce Inc. Providing Rockport users with a…

IBM publishes report on customer shopping preferences

October 9, 2008

WEST LAFAYETTE, Ind. — IBM announced the findings of a survey of nearly 4,300 U.S. and U.K. consumers that revealed insights into consumer behaviors…

Study: Multichannel shoppers are more loyal, spend more

October 8, 2008

Science Daily: Multichannel customers shop more than other customer groups, according to new research, and spend more as a result.