Big Lots moving online

October 21, 2008

BusinessWeek: Big Lots, the nation's largest broadline closeout retailer, said it will retain the "treasure hunt atmosphere" found in its stores by offering…

Finish Line deploys Web app experience management for the holidays

October 20, 2008

LEXINGTON, Mass. — The Finish Line Inc., one of the largest mall-based specialty retailers, today announced that it has selected Gomez Inc. to provide Web…

Do customers want to haggle?

Is the "garage sale interaction" appealing to today's shopper?

Hastings selects Fry for new online experience

October 14, 2008

ANN ARBOR, Mich. — Fry Inc., a wholly owned subsidiary of MICROS Systems Inc. and leading e-commerce solutions provider, announced it has been selected to…

Circuit City to align online, in-store prices

October 14, 2008

The Associated Press: Circuit City Stores Inc. has started offering the same prices in its stores as on its Web site in an effort to beef up its rapport with…

NRF, Retail Customer Experience announce pavilion partnership

October 14, 2008

LOUISVILLE, Ky. — NetWorld Alliance, publisher of Retail Customer Experience magazine and RetailCustomerExperience.com, and the National Retail Federation…

Rockport online experience gets social bookmarking, parametric navigation

October 12, 2008

KING OF PRUSSIA, Pa. — The Rockport Company LLC has redesigned Rockport.com through its partnership with GSI Commerce Inc. Providing Rockport users with a…

IBM publishes report on customer shopping preferences

October 9, 2008

WEST LAFAYETTE, Ind. — IBM announced the findings of a survey of nearly 4,300 U.S. and U.K. consumers that revealed insights into consumer behaviors…

Study: Multichannel shoppers are more loyal, spend more

October 8, 2008

Science Daily: Multichannel customers shop more than other customer groups, according to new research, and spend more as a result.

Roche adds MyWebGrocer ad network, interactive circular

October 8, 2008

Progressive Grocer: Roche Bros. has become the first Buy4Now client to add MyWebGrocer's functionality into its online channel, less than a month after the…

Research: Most retail Web sites fail basic usability test

October 7, 2008

Internet Retailer: To gauge the quality of online customer experiences, Forrester Research analysts recently reviewed 1,200 Web sites, including e-commerce…

Five tips for turning online browsers into buyers

October 6, 2008

E-Commerce Times: Lots of people shop online, but they don't all buy. There are many factors that drive potential customers away, according to Thomas…

AT&T creates online version of its Experience Store

October 6, 2008

Telephony Online: AT&T has launched a beta version of its Online Experience Store, taking its brick-and-mortar presence virtual. With a new 3-D shopping…

IBM: multi-channel accounts for 20 percent of retail sales

October 5, 2008

Times Herald-Record: IBM announced a survey of nearly 4,300 U.S. and U.K. consumers that shows purchasing decisions are made across multiple retail channels…

Survey: Online shopping should be brisk this holiday

September 30, 2008

SAN FRANCISCO — According to a recent online survey of 200 consumers commissioned by Avail Intelligence, provider of e-commerce optimization software…

PCI standard v1.2 clarifies rules

Latest version is tougher on malware, easier on firewalls.

Research: Physical stores still beat online for product information, experience

September 25, 2008

Internet Retailer: The E-tailing Group's 4th Annual Cross-channel Shopping study compared the experience of finding product information at multi-channel…

Online retailers wrestle with shipping discounts

September 24, 2008

Advertising Age: Retailers counting on online shopping to buoy sales in a tight economy are wrestling with a big problem: free shipping. In the coming…

Opinion: Most loyalty programs use the wrong incentives

September 22, 2008

Wall Street Journal: The biggest problem with loyalty programs, according to two professors of management science, is that most retailers adopt a…

Hackers 'are picking on the small guys'

by James Bickers — Editor, Networld Alliance

New research into recent card breach incidents may surprise merchants.