Consumers jumping online for Mom's gifts this year

May 7, 2021

Despite the fact COVID-19 vaccinations are increasing, two-thirds of U.S. consumers (64%) are going online to buy Mother's Day gifts.

Smartphone top choice for product discovery but click-to-buy not too popular yet

April 29, 2021

Consumers are using the smartphone when it comes to discovering new online products, but they don't yet have the confidence to click to buy that they have…

Amazon will beat Walmart by 2025, claims research

April 28, 2021

Walmart might not like this news: Amazon is predicted to overtake the retailer, claiming title as largest U.S. retailer, within just four years.

GameStop stock spiking, raises $551M in equity offering

April 28, 2021

GameStop Corp. has raised $551 million in an equity offering which sent shares way up, by 15%, in trading earlier this week.

Curbside popularity spurs Walmart to remove pickup lockers

April 27, 2021

Those 17-foot pickup lockers at Walmart are being sent to storage.

How to compete with DTC brands

by David Drain

If retailers want to stay competitive, they must change their business models. Competing with direct-to-consumer (DTC) brands is the subject of an upcoming…

Lululemon piloting trade-in, online resale program

April 22, 2021

Lululemon is teaming up with Trove on a pilot clothing trade-in resale program that it hopes to put online by June.

The Connected Customer: Digital Interaction & Service Innovation

Leaders in digital customer experience have moved way beyond easy returns and discount codes. Instead, they’re offering custom consultations for clothing and…

Lowe's, Home Depot, Sephora, Bed, Bath & Beyond tops in mobile checkout

April 21, 2021

When it comes to providing mobile app shoppers with a frictionless experience, or at least the least frictionless, Home Depot, Lowe's, Bed, Bath & Beyond…

Walmart online sales on a boom path, reveals research data

April 21, 2021

This will be a boom year for Walmart's online sales with a projected 21% growth rate this year, hitting $65 billion, and it's all thanks to the increasing…

GameStop CEO latest leader to step down

April 20, 2021

GameStop CEO George Sherman is leaving his role as of July 31 and is the third executive to leave the retailer in the last month.

Gen Z shoppers quick to cancel a brand, claims survey

April 20, 2021

When it comes to 'cancelling' a brand Gen Z shoppers are leading the pack.

Stitch Fix CEO stepping down come August

April 19, 2021

Stitch Fix Founder and CEO Katrina Lake is stepping down as the fashion clothing subscription service's top chief.

3 critical website updates for better UX

by Randi Amorusi — VP of Client Success and Marketing, Whereoware

Randi Mohr , vice president of customer success and marketing at Whereoware, shares why marketers must analyze all aspects of a website's performance and…

Online spend jumped $900B in 2020

April 8, 2021

The COVID-19 pandemic drove online consumer spend big-time in 2020, about $900 billion more than the previous two years, according to a Mastercard Economics…

5 top ways smaller retailers can defeat Amazon

by Beth VanStory — Partner & CMO, Chief Outsiders

Beth VanStory, a partner and CMO with Chief Outsiders, lists out five specific strategies that small to mid-size retailers can adopt to beat Amazon. It's all…

Vaccine effort, stimulus boosting Macy's sales

April 6, 2021

The ongoing COVID-19 vaccination effort, as well as the most recent U.S. stimulus payments are proving beneficial to Macy's.

Amazon inventory strategies may drive physical presence expansion

April 6, 2021

Amazon is exploring potential physical retail locations to deal with unsold inventory but the strategies are on hold due to the ongoing COVID-19 pandemic.

Consumers don't want multi-click e-experience, reveals report

April 5, 2021

A hefty majority, 70%, of consumers will leave an e-commerce site and jump to another e-tailer when a few clicks fail to return wanted results.

GameStop taps ex-Amazon leader for chief growth role

April 1, 2021

Elliott Wilke, a former Amazon.com Inc. leader, has been named chief growth officer at GameStop Corp.