YETI tapping AR, 3D for immersive online customer experiences

by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com

The outdoor brand is deploying innovative technologies that are providing customers an augmented reality/3D virtual experience when shopping online for that…

April online grocery sales go boom with 16% growth

May 21, 2021

Total U.S. online grocery sales spiked in April, jumping 16%, compared to a year ago yet fell a bit when compared to the previous month of March.

Groceries, online shopping drive Walmart Q1 sales boost

May 19, 2021

A 37% spike in consumer online shopping and increased grocery orders were prime reasons Walmart's Q1 sales jumped 6% and operating income increased 26.8%.

How physical retailers can attract today’s multichannel shopper

by Tom Ertler

Tom Ertler, senior vice president, creative director, at Miller Zell, shares insight on how to create a seamless experience catering to multi-channel shoppers.

DoorDash, Rite Aid partner on on-demand delivery

May 18, 2021

Drugstore chain, Rite Aid, and third-party delivery service provider, DoorDash are teaming up to provide RiteAid customers on-demand, same-day delivery of…

Amazon hiring 75K workers for fulfillment network needs

May 17, 2021

Amazon is hiring 75,000 workers for jobs in its fulfillment and logistics network, across the U.S. and Canada.

TikTok piloting in-app shopping with Hype

May 14, 2021

ByteDance Ltd., maker of video app TikTok, is working with at least one U.K. merchant to test in-app sales in the Europe market.

Data's role in creating not just 1 customer journey but tens of journeys

by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com

Retail Customer Experience interviewed Melissa Tatoris, chief innovation catalyst at MarTech company Acoustic, an independent and open marketing cloud and…

Don't hold your breath waiting for hordes of revenge spending shoppers

by Chris Hogue — Head of Strategy and Product, LiveArea

Chris Hogue, head of strategy and product for LiveArea, warns retailers not to overreact to the "pandemic bounce" in consumer traffic and retail sales.

Textile designer embraces Dogecoin as payment, in products

May 13, 2021

An online company that creates and makes designs for textiles is now accepting Dogecoin as a payment option and is also creating Dogecoin-related products.

Under Armour taps Emakina for e-commerce platform effort

May 12, 2021

Sportswear and equipment retailer, Under Armour, is deploying an omnichannel retail ecosystem in a partnership with technology partners, Emakina and Fluent…

Dickies piloting AI-driven consumer experience for Chinese shoppers

May 10, 2021

Dickies, which sells durable workwear, is piloting a personalized fitting experiencing on Alibaba Group's Tmall platform in China.

Consumers jumping online for Mom's gifts this year

May 7, 2021

Despite the fact COVID-19 vaccinations are increasing, two-thirds of U.S. consumers (64%) are going online to buy Mother's Day gifts.

Smartphone top choice for product discovery but click-to-buy not too popular yet

April 29, 2021

Consumers are using the smartphone when it comes to discovering new online products, but they don't yet have the confidence to click to buy that they have…

Amazon will beat Walmart by 2025, claims research

April 28, 2021

Walmart might not like this news: Amazon is predicted to overtake the retailer, claiming title as largest U.S. retailer, within just four years.

GameStop stock spiking, raises $551M in equity offering

April 28, 2021

GameStop Corp. has raised $551 million in an equity offering which sent shares way up, by 15%, in trading earlier this week.

Curbside popularity spurs Walmart to remove pickup lockers

April 27, 2021

Those 17-foot pickup lockers at Walmart are being sent to storage.

How to compete with DTC brands

by David Drain

If retailers want to stay competitive, they must change their business models. Competing with direct-to-consumer (DTC) brands is the subject of an upcoming…

Lululemon piloting trade-in, online resale program

April 22, 2021

Lululemon is teaming up with Trove on a pilot clothing trade-in resale program that it hopes to put online by June.

The Connected Customer: Digital Interaction & Service Innovation

Leaders in digital customer experience have moved way beyond easy returns and discount codes. Instead, they’re offering custom consultations for clothing and…