E-commerce News & Media
Data's role in creating not just 1 customer journey but tens of journeys
by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com
Retail Customer Experience interviewed Melissa Tatoris, chief innovation catalyst at MarTech company Acoustic, an independent and open marketing cloud and…
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Don't hold your breath waiting for hordes of revenge spending shoppers
by Chris Hogue — Head of Strategy and Product, LiveArea
Chris Hogue, head of strategy and product for LiveArea, warns retailers not to overreact to the "pandemic bounce" in consumer traffic and retail sales.
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Textile designer embraces Dogecoin as payment, in products
May 13, 2021
An online company that creates and makes designs for textiles is now accepting Dogecoin as a payment option and is also creating Dogecoin-related products.
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Under Armour taps Emakina for e-commerce platform effort
May 12, 2021
Sportswear and equipment retailer, Under Armour, is deploying an omnichannel retail ecosystem in a partnership with technology partners, Emakina and Fluent…
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Dickies piloting AI-driven consumer experience for Chinese shoppers
May 10, 2021
Dickies, which sells durable workwear, is piloting a personalized fitting experiencing on Alibaba Group's Tmall platform in China.
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Consumers jumping online for Mom's gifts this year
May 7, 2021
Despite the fact COVID-19 vaccinations are increasing, two-thirds of U.S. consumers (64%) are going online to buy Mother's Day gifts.
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Smartphone top choice for product discovery but click-to-buy not too popular yet
April 29, 2021
Consumers are using the smartphone when it comes to discovering new online products, but they don't yet have the confidence to click to buy that they have…
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Amazon will beat Walmart by 2025, claims research
April 28, 2021
Walmart might not like this news: Amazon is predicted to overtake the retailer, claiming title as largest U.S. retailer, within just four years.
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GameStop stock spiking, raises $551M in equity offering
April 28, 2021
GameStop Corp. has raised $551 million in an equity offering which sent shares way up, by 15%, in trading earlier this week.
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Curbside popularity spurs Walmart to remove pickup lockers
April 27, 2021
Those 17-foot pickup lockers at Walmart are being sent to storage.
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How to compete with DTC brands
by David Drain
If retailers want to stay competitive, they must change their business models. Competing with direct-to-consumer (DTC) brands is the subject of an upcoming…
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Lululemon piloting trade-in, online resale program
April 22, 2021
Lululemon is teaming up with Trove on a pilot clothing trade-in resale program that it hopes to put online by June.
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The Connected Customer: Digital Interaction & Service Innovation
Leaders in digital customer experience have moved way beyond easy returns and discount codes. Instead, they’re offering custom consultations for clothing and…
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Lowe's, Home Depot, Sephora, Bed, Bath & Beyond tops in mobile checkout
April 21, 2021
When it comes to providing mobile app shoppers with a frictionless experience, or at least the least frictionless, Home Depot, Lowe's, Bed, Bath & Beyond…
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Walmart online sales on a boom path, reveals research data
April 21, 2021
This will be a boom year for Walmart's online sales with a projected 21% growth rate this year, hitting $65 billion, and it's all thanks to the increasing…
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GameStop CEO latest leader to step down
April 20, 2021
GameStop CEO George Sherman is leaving his role as of July 31 and is the third executive to leave the retailer in the last month.
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Gen Z shoppers quick to cancel a brand, claims survey
April 20, 2021
When it comes to 'cancelling' a brand Gen Z shoppers are leading the pack.
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Stitch Fix CEO stepping down come August
April 19, 2021
Stitch Fix Founder and CEO Katrina Lake is stepping down as the fashion clothing subscription service's top chief.
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3 critical website updates for better UX
by Randi Amorusi — VP of Client Success and Marketing, Whereoware
Randi Mohr , vice president of customer success and marketing at Whereoware, shares why marketers must analyze all aspects of a website's performance and…
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Online spend jumped $900B in 2020
April 8, 2021
The COVID-19 pandemic drove online consumer spend big-time in 2020, about $900 billion more than the previous two years, according to a Mastercard Economics…
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