E-commerce News & Media
Amazon's Q4 a big earnings win thanks to Prime, grocery and same-day delivery
January 31, 2020
Amazon.com Inc. reported a better-than-expected profit in the fourth quarter, as new customers continued to sign up with its Prime program, grocery delivery…
read nowAmazon's Q4 a big earnings win thanks to Prime, grocery and same-day delivery
by David Jones — Editor, Networld Media Group
January 30, 2020
Amazon.com Inc. reported a better-than-expected profit in the fourth quarter, as new customers continued to sign up with its Prime program, grocery delivery…
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Consumers all in on visual search technology
January 30, 2020
More than half of consumers, seven in 10, who are aware of visual search technology are likely to try it and four in five visual search users have made…
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Walmart revamps executive leadership a bit
January 30, 2020
Walmart Chief Merchant Steve Bratspies is leaving the retailer and will be replaced by Scott McCall.
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Consumers want a variety of shopping channels, reveals survey
January 29, 2020
A good majority of consumers, 72%, tend to shop retail brands that allow them to purchase and return across channels.
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Overcoming "growing pain" barriers in the platform economy
by Lori Torres — CEO, You know!
Lori A. Torres, founder and CEO of Parcel Pending, believes solution-oriented retailers and entrepreneurs must innovate to address barriers within the delivery…
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Why retailers should adopt a flexible e-commerce strategy
by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com
In an interview with Retail Customer Experience, Darin Archer, chief strategy officer at Elastic Path, details the importance of deploying flexible e-commerce…
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Bose shuttering stores around the world
January 20, 2020
Audio equipment maker Bose is closing 119 store locations across Europe, Japan, North America and Australia, closures it claims reflect the change in how…
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Microsoft CEO: Tech intensity will rule retail
by Elliot Maras — Editor, Kiosk Marketplace & Vending Times
Retailers that have been able to use their data successfully are creating new opportunities for not only customers, but for brands and suppliers, Microsoft CEO…
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How would your CFO measure customer engagement and experience?
by Jean Belanger — CEO, Cerebri AI
Jean Belanger, co-founder and CEO of Cerebri AI, zeroes in on how artificial intelligence and a data-driven approach can help brands understand customer…
read nowMastercard says holiday e-commerce sales enjoy record surge
January 3, 2020
Mastercard released its SpendingPulse report that said that U.S. retail sales grew 3.4% during the holiday season in 2019, with online sales growing almost…
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How web-based 3D, AR tools enhance the customer shopping experience
Rob Weaver, chief revenue officer at Vertebrae, shares insight on how 3D and augmented reality shopping tools can prevent returns by boosting confidence that…
read nowSelf-order kiosk solution integrates with delivery service
January 2, 2020
Aptito has introduced a self-ordering kiosk solution that integrates with food delivery services, according to a press release.
read nowOnline ordering platform introduces self-service kiosk
December 26, 2019
Flipdish, an Ireland-based online ordering platform, has launched a self-service kiosk, according to an RTE report. The company said the kiosk will improve…
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Look Back: Top retail customer experience blogs of 2019
by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com
Retail Customer Experience was bursting with great shared insight this year. Here's a look at the top five blogs that captivated readers' attention.
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Why headless commerce equals compelling customer content
Jay Stotz, co-founder and CTO at Springboard Retail, shares insight on the rapid rise in worldwide devices and the need to create compelling, seamless customer…
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JRNI CEO on how tech is bridging the digital-to-physical divide in retail
by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com
Retail Customer Experience talks with John Federman, CEO of JRNI, an enterprise SaaS scheduling platform, on why technology must be front and center for all…
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Gap between retail winners and losers getting bigger
December 18, 2019
Retailers must not only embrace the customer experience evolution but the customer experience revolution taking place, according to a Confirmit report…
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Majority of UK consumers find online shopping more convenient
December 16, 2019
More than half, 52.5%, of U.K. residents prefer online shopping due to its convenience and the fact they don’t have to deal with crowded stores. Of those…
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Why marketers shouldn't be too quick to switch to virtual-only strategies
Crawford Davidson, managing director, Go Inspire Group, shares insight on data relating to the balance between online and offline shopping and how it will…
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