E-commerce News & Media
Italian shoe brand writing the book on retail pop-up strategy
by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com
Michele LoPriore, a high-end women's Italian shoe brand, knows all about retail pop-up strategy after popping up in Boca Raton, New York and now Chicago.
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Holiday season check up: Are you effectively using store cards to foster customers for life?
Citi Retail Services' Leslie McNamara explains why building lifelong customers starts with early engagement, personalized communication and a seamless…
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Cyber Monday reveals mobile driving ecommerce train
by David Jones — Editor, Networld Media Group
December 5, 2019
A record holiday shopping performance on Cyber Monday was driven by heavy use of mobile by retailers looking to take advantage of the short holiday season.
read nowBlack Friday sets online record, Thanksgiving no turkey either with holiday sales
December 2, 2019
Black Friday and Thanksgiving were big online shopping days, record-setting in fact, with U.S. consumers spending $7.4 billion online and $4.2 billion…
read nowCalifornia grocer launches custom online shopping portals
December 2, 2019
Smart & Final, a California-based retail grocer, has launched redesigned e-commerce portals to provide shoppers, as well as business clients, an integrated…
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Harry & David launches digital features, new functionality for holiday shopping time
December 2, 2019
Harry & David has hastened the pace on its mobile commerce site, personalized customer communications, and launched a gift tool and subscription service…
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UK kitchen, home store launches first loyalty club
by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com
Lakeland, a home and kitchenware retailer in business for more than 50 years, has deployed its first loyalty program and offers insight on strategy.
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The key to getting retail CX right the first time
Marketers and brands are failing to give customers what they want, even without realizing it. And those customers will walk away, often the very first time…
Presented by RetailCustomerExperience.com
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When will retail fight back?
Tien Tzuo, Zuora cofounder and CEO, believes that while the retail industry has seen the biggest disruption of all [aka Amazon], it hasn't done much to…
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Paidy offers Buy Now, Pay Later financing for Amazon purchases in Japan
November 22, 2019
Paidy Inc., a Japan-based firm that offers installment financing for e-commerce transactions, announced an agreement to its Buy Now, Pay Later service on…
read nowWhy the in-store shopping experience is irreplaceable
There’s no denying the shopping experience has truly transformed over time. However, it’s important to appreciate that the in-store shopping experience is…
Presented by RetailCustomerExperience.com
download nowHow retailers can fine tune the click-and-collect experience for shoppers
While much has been written about brick-and-mortar retailers’ continuing fight for market share with online competitors, data on continually evolving consumer…
Presented by RetailCustomerExperience.com
download nowMobile powering early holiday shopping surge, claims study
November 13, 2019
Adobe Analytics reports holiday shoppers have spent $19.7 billion so far, a 17.5% increase from a year ago.
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Amazon prepping Amazon grocery brand store
November 11, 2019
Amazon is getting ready to open a branded grocery store in Woodland Hills, California, with a 2020 debut date.
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Consumers will be busy shopping this holiday season
November 11, 2019
A Tinuiti research report reveals consumers will be bullish on holiday spend this year, with Gen X shoppers likely spending the most. The research, which…
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Delivery the prime competitive weapon in retail grocery
by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com
Amazon's move to offer free delivery to current Amazon Fresh customers reveals how delivery is front-of-mind for retailers battling for consumer loyalty and…
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Zulily debuts price comparison tool, offers to match Amazon, Walmart holiday sales
November 6, 2019
Online retailer Zulily is offering a comparison tool that let shoppers review its prices against major competitors, including Amazon and Walmart, and will…
read nowWhy it’s time for brands to prioritize the happiness of millennial shoppers
By focusing on superior experiences now, brands can meet the pressing needs of their most demanding customers (millennials) — while getting ahead of the…
Presented by RetailCustomerExperience.com
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