Why risk not using marketing technology when it's crucial to the digital CX?

Lynne Capozzi, CMO, Acquia, explains that while big challenges still exist, using technology to enhance CX simply can no longer be avoided.

Toys R Us e-commerce presence gets a new life thanks to Target

October 23, 2019

While no longer a brick-and-mortar player after going bankrupt, Toys R Us is partnering with Target to relaunch an e-commerce channel, ToysRUs.com, giving the…

3 ways to improve the retail app shopping experience

With mobile apps poised to become the de facto digital shopping channel, retailers can no longer treat them as an afterthought or merely an extension of the…

Presented by RetailCustomerExperience.com

Holiday sales growth will hit at least 3.8%, claims NRF

October 16, 2019

Holiday retail sales in November and December will increase between 3.8% to 4.2%, compared to 2018, according to the National Retail Federation.

4 keys to a successful retail digital engagement strategy

As digital channel growth shows no sign of slowing down, it represents a significant revenue opportunity for brands, retailers and other consumer-facing…

Presented by RetailCustomerExperience.com

Research reveals retailers need more visibility to meet growing customer experience KPIs

Richard Piasentin, CSO and CMO at Accedian, shares research that illustrates customer experience is fast becoming a responsibility has largely shifted to the…

Talking With: AWS retail leader Tom Litchford on data, the cloud, retail customer experience

by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com

Tom Litchford, head of worldwide business development, retail, for Amazon Web Services, provides insight on pain points for retailers striving to boost the…

Banana Republic, Athleta launch BOPIS

October 7, 2019

Customers of Banana Republic and Athleta can now buy online and pick up in-store at all U.S. stores.

Target loyalty news tops most-read in September

by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com

Target's newest loyalty program grabbed big attention with Retail Customer Experience readers in September. If you missed that story get the lowdown as well as…

Creating a unified commerce shopping experience with an O2O strategy

Meyar Sheik, president and chief commerce officer at Kibo, talks about online-to-offline shopping and why it's important to retailers to thoroughly integrate…

Adapting the brand to the digital age: How messaging is revolutionizing customer service

Ido Bornstein-HaCohen, CEO, Conversocial, believes changing consumer expectations and technological advancements are propelling us further into a digital world…

Amazon mulls selling cashierless technology to other retailers

October 1, 2019

Amazon is speaking to people about bringing its Amazon Go cashierless technology to other retailers such as airport shops and movie theaters, according to a…

Digital grocery sales on healthy growth path

October 1, 2019

Digital grocery order sales is predicted to double by 2021, hitting $150 billion by 2025, as the number of grocers offering click and collect and third-party…

Halloween spend will be robust thanks to social media

October 1, 2019

Social media is expected to influence this year's Halloween spend which is predicted to be near a record-breaking figure.

How AI translations are breaking down language barriers, opening up e-commerce

Fang Cheng, CEO and co-founder of Linc Global, explains how AI helps merchants deepen relationships with customers by translating their wants and needs.

Omnichannel shopping grabbing traction among consumers

September 30, 2019

More consumers are using an omnichannel approach when shopping, which is blurring the lines between the two experiences, according to JRNI research.

Customer experience is what matters most in an age of digital Darwinism

Scurri CEO and Founder Rory O’Connor offers up insight on what matters in terms of delivery trends and trends in enhancing the customer experience.

Consumers won't be very patient on Black Friday, claims research

September 27, 2019

Retailers should strive hard to meet e-commerce consumer expectations this holiday season as shoppers will be quick to ditch brands if performance doesn't meet…

Personalization a key retail focus, reveals study

September 27, 2019

Retailers are doubling down on personalization within e-commerce when it comes to the customer experience as nearly all retail leaders view it as a must for…

Marshalls goes online, boasts Tinder-like shopping feature

September 27, 2019

Discount retailer, Marshalls, finally has an e-commerce site and said it has added more high-quality inventory and brand name designers to the online inventory.