Why it’s time for brands to prioritize the happiness of millennial shoppers

By focusing on superior experiences now, brands can meet the pressing needs of their most demanding customers (millennials) — while getting ahead of the…

Presented by RetailCustomerExperience.com

5 mistakes to avoid in a gift card e-commerce program

Alex Barseghian, group VP, sales and marketing retail, Blackhawk Network, offers up the top five missteps retailers should avoid when crafting the gift card…

How retailers use AR, VR and 3D to enhance product visualization

Augmented reality (AR), virtual reality (VR), and 3D product visualizations can help e-commerce retailers enhance the customer experience, increase sales and…

Presented by RetailCustomerExperience.com

4 essential technologies for customer service in retail

Julien Rio, marketing director at RingCentral Engage Digital, shares why having just one customer support channel is a fail. He writes it is essential for…

Talking With: Quantum Metric CEO Mario Ciabarra on all things mobile commerce

by Judy Mottl — Editor: RetailCustomerExperience.com & DigitalSignageToday.com, Connect Media

The mobile device is fast becoming the retail storefront for today's shoppers and they are not only expecting a seamless, frictionless mobile customer…

Digital much more entwined in consumers’ lives than most realize

October 25, 2019

The average person estimates they use seven digital services a day, but, in fact, they are using more than 30 daily basis, according to an AppDynamics' App…

Why risk not using marketing technology when it's crucial to the digital CX?

Lynne Capozzi, CMO, Acquia, explains that while big challenges still exist, using technology to enhance CX simply can no longer be avoided.

Toys R Us e-commerce presence gets a new life thanks to Target

October 23, 2019

While no longer a brick-and-mortar player after going bankrupt, Toys R Us is partnering with Target to relaunch an e-commerce channel, ToysRUs.com, giving the…

3 ways to improve the retail app shopping experience

With mobile apps poised to become the de facto digital shopping channel, retailers can no longer treat them as an afterthought or merely an extension of the…

Presented by RetailCustomerExperience.com

Holiday sales growth will hit at least 3.8%, claims NRF

October 16, 2019

Holiday retail sales in November and December will increase between 3.8% to 4.2%, compared to 2018, according to the National Retail Federation.

4 keys to a successful retail digital engagement strategy

As digital channel growth shows no sign of slowing down, it represents a significant revenue opportunity for brands, retailers and other consumer-facing…

Presented by RetailCustomerExperience.com

Research reveals retailers need more visibility to meet growing customer experience KPIs

Richard Piasentin, CSO and CMO at Accedian, shares research that illustrates customer experience is fast becoming a responsibility has largely shifted to the…

Talking With: AWS retail leader Tom Litchford on data, the cloud, retail customer experience

by Judy Mottl — Editor: RetailCustomerExperience.com & DigitalSignageToday.com, Connect Media

Tom Litchford, head of worldwide business development, retail, for Amazon Web Services, provides insight on pain points for retailers striving to boost the…

Banana Republic, Athleta launch BOPIS

October 7, 2019

Customers of Banana Republic and Athleta can now buy online and pick up in-store at all U.S. stores.

Target loyalty news tops most-read in September

by Judy Mottl — Editor: RetailCustomerExperience.com & DigitalSignageToday.com, Connect Media

Target's newest loyalty program grabbed big attention with Retail Customer Experience readers in September. If you missed that story get the lowdown as well as…

Creating a unified commerce shopping experience with an O2O strategy

Meyar Sheik, president and chief commerce officer at Kibo, talks about online-to-offline shopping and why it's important to retailers to thoroughly integrate…

Adapting the brand to the digital age: How messaging is revolutionizing customer service

Ido Bornstein-HaCohen, CEO, Conversocial, believes changing consumer expectations and technological advancements are propelling us further into a digital world…

Amazon mulls selling cashierless technology to other retailers

October 1, 2019

Amazon is speaking to people about bringing its Amazon Go cashierless technology to other retailers such as airport shops and movie theaters, according to a…

Digital grocery sales on healthy growth path

October 1, 2019

Digital grocery order sales is predicted to double by 2021, hitting $150 billion by 2025, as the number of grocers offering click and collect and third-party…

Halloween spend will be robust thanks to social media

October 1, 2019

Social media is expected to influence this year's Halloween spend which is predicted to be near a record-breaking figure.