Talking With: Maropost CEO on CX strategy, retail challenges in play

by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com

As North America's fastest growing marketing automation platform, Maropost is busy helping retailers focused on boosting the customer experience. CEO Ross…

Customer experience is not confined to the retail store

Rory O’Connor, CEO/founder, Scurri, takes a look at delivery trends and insights that enhance the customer experience.

When it comes to gift returning, Gen Z is the leader

September 23, 2019

A whopping 77% of consumers expect to return at least one gift this holiday season and Gen Z shoppers will be leading the pack.

Why a hybrid cloud Is the answer for retailers

Chelsea Navo, director of presales solution architecture, Vanguard Team at DataStax, outlines five key benefits a hybrid cloud provides for e-commerce…

Sephora, Nordstrom are tops in retail personalization

September 20, 2019

Retailers Sephora and Nordstrom landed in the first and second spots, respectively, on Sailthru's third annual Retail Personalization Index that polled 1,50…

Online grocer Farmstead expanding into Carolinas

September 20, 2019

Online grocer, Farmstead, is expanding into the Carolinas as part of a partnership with Southeast grocery company, Alex Lee, which is the parent company of…

PDI 2019 C-Store Shopper Report: 3 ways to turn shoppers into loyal customers

Cederick Johnson, director of industry marketing and communications at PDI Software, shares insights from PDI's report and how winning the battle for customer…

Shoppers loving the gift card these days

September 19, 2019

There is a consistent 10% year-over-year growth in gift card sales and online-bought cards (in retail and restaurants) are reflecting a 6% increase in check…

Why retail marketers must get CX right the first time and how open source plays a key role

Lynne Capozzi, CMO at Acquia, maps out why retailers need is a platform that allows them to integrate elements in a modular way, to scale their digital…

A deep dive into the click and collect concept

Lauren Leach, director of Conway MacKenzie’s real estate industry vertical, offers a comprehensive look at today's 'click and collect' retail strategy.

Personalization as the digital strategy for beauty commerce

Sampo Parkkinen, Revieve CEO, explains why in a vertical like beauty, where the usage of products is of a highly personal nature, the importance of…

Ashley HomeStore licensee taps Qualtrics to boost customer experience

September 6, 2019

Broad River Retail, the biggest independent owner and operated Ashley HomeStore licensee in the U.S., is using Qualtrics CustomerXM to boost the customer…

Report: Most retailers not too sure who's browsing around

September 4, 2019

More than half, 64%, of retailers can't identify the majority of website visitors and 57% aren't collecting offline customer relationship management data…

3 keys to a successful retail website redesign

Craig Witt, chief revenue officer at MotionPoint, offers up insight on why a website design should include a content refresh as well as both initiatives will…

Talking With: Ricardo Belmar on the big CX buzz in 2019

by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com

It’s been a year since Retail Customer Experience chatted with Ricardo Belmar, senior director of global enterprise marketing at Infovista, about trends…

Target, Disney team up to deliver magical customer experience

August 29, 2019

Target and Disney are partnering to bring "shop-in-shop" Disney experiences to 25 Target stores come October. The Disney experience will also be available to…

What consumers want: fast help, flexible delivery

August 26, 2019

The two top things wanted by today's retail consumer are easy and fast online "chat" help and flexible delivery options, specifically in-store pickup and…

Beauty e-tailer taps Contentsquare to advance e-commerce functions

August 26, 2019

Feelunique, an online-only beauty retailer, is partnering with digital experience analytics platform, Contentsquare, in a quest to enhance the customer…

Amazon expands AmazonFresh to Houston, Minneapolis, Phoenix

August 23, 2019

Amazon Prime members in Houston, Minneapolis and Phoenix now can shop for fresh grocery items via AmazonFresh which features free one- or two-hour delivery.

The future of furniture retail

Steve Davidson, vice president of Fortegra’s Warranty Product Group, details the unique challenges furniture retailers are facing as the consumer buying…