E-commerce News & Media
Omnichannel shopping grabbing traction among consumers
September 30, 2019
More consumers are using an omnichannel approach when shopping, which is blurring the lines between the two experiences, according to JRNI research.
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Customer experience is what matters most in an age of digital Darwinism
Scurri CEO and Founder Rory O’Connor offers up insight on what matters in terms of delivery trends and trends in enhancing the customer experience.
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Consumers won't be very patient on Black Friday, claims research
September 27, 2019
Retailers should strive hard to meet e-commerce consumer expectations this holiday season as shoppers will be quick to ditch brands if performance doesn't meet…
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Personalization a key retail focus, reveals study
September 27, 2019
Retailers are doubling down on personalization within e-commerce when it comes to the customer experience as nearly all retail leaders view it as a must for…
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Marshalls goes online, boasts Tinder-like shopping feature
September 27, 2019
Discount retailer, Marshalls, finally has an e-commerce site and said it has added more high-quality inventory and brand name designers to the online inventory.
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Talking With: Maropost CEO on CX strategy, retail challenges in play
by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com
As North America's fastest growing marketing automation platform, Maropost is busy helping retailers focused on boosting the customer experience. CEO Ross…
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Customer experience is not confined to the retail store
Rory O’Connor, CEO/founder, Scurri, takes a look at delivery trends and insights that enhance the customer experience.
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When it comes to gift returning, Gen Z is the leader
September 23, 2019
A whopping 77% of consumers expect to return at least one gift this holiday season and Gen Z shoppers will be leading the pack.
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Why a hybrid cloud Is the answer for retailers
Chelsea Navo, director of presales solution architecture, Vanguard Team at DataStax, outlines five key benefits a hybrid cloud provides for e-commerce…
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Sephora, Nordstrom are tops in retail personalization
September 20, 2019
Retailers Sephora and Nordstrom landed in the first and second spots, respectively, on Sailthru's third annual Retail Personalization Index that polled 1,50…
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Online grocer Farmstead expanding into Carolinas
September 20, 2019
Online grocer, Farmstead, is expanding into the Carolinas as part of a partnership with Southeast grocery company, Alex Lee, which is the parent company of…
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PDI 2019 C-Store Shopper Report: 3 ways to turn shoppers into loyal customers
Cederick Johnson, director of industry marketing and communications at PDI Software, shares insights from PDI's report and how winning the battle for customer…
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Shoppers loving the gift card these days
September 19, 2019
There is a consistent 10% year-over-year growth in gift card sales and online-bought cards (in retail and restaurants) are reflecting a 6% increase in check…
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Why retail marketers must get CX right the first time and how open source plays a key role
Lynne Capozzi, CMO at Acquia, maps out why retailers need is a platform that allows them to integrate elements in a modular way, to scale their digital…
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A deep dive into the click and collect concept
Lauren Leach, director of Conway MacKenzie’s real estate industry vertical, offers a comprehensive look at today's 'click and collect' retail strategy.
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Personalization as the digital strategy for beauty commerce
Sampo Parkkinen, Revieve CEO, explains why in a vertical like beauty, where the usage of products is of a highly personal nature, the importance of…
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Ashley HomeStore licensee taps Qualtrics to boost customer experience
September 6, 2019
Broad River Retail, the biggest independent owner and operated Ashley HomeStore licensee in the U.S., is using Qualtrics CustomerXM to boost the customer…
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Report: Most retailers not too sure who's browsing around
September 4, 2019
More than half, 64%, of retailers can't identify the majority of website visitors and 57% aren't collecting offline customer relationship management data…
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3 keys to a successful retail website redesign
Craig Witt, chief revenue officer at MotionPoint, offers up insight on why a website design should include a content refresh as well as both initiatives will…
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Talking With: Ricardo Belmar on the big CX buzz in 2019
by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com
It’s been a year since Retail Customer Experience chatted with Ricardo Belmar, senior director of global enterprise marketing at Infovista, about trends…
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