Why conversational commerce is coming sooner than you think

Marco Lafrentz, vice president, tyntec, shares his insight on how online commerce has evolved significantly over the last two decades, and the ongoing shift is…

The physical retail experience is king with jewelry buyers

August 22, 2019

When it comes to buying a bauble, a good majority of consumers trek to a brick-and-mortar jewelry store, according to a Citi Retail Services study.

How retailers can thrive in the age of Amazon

Simon Hay, Outra CEO, explains why the day to day job of delighting customers has to be delivered by ruthlessly efficient, smart, agile technology if you are…

Retailers feeling pretty good

August 21, 2019

A Yieldify report expects the retail segment to enjoy a 28% spike in revenue growth this holiday season compared to last year's revenue.

CVS expands membership program

August 21, 2019

Drugstore powerhouse, CVS, is expanding its CarePass membership nationwide.

Amazon Treasure Truck expands route to three more cities

August 21, 2019

Amazon's Treasure Truck, which offers daily unique sale items and experiential customer-focused events, is now on the road in Charlotte, North Carolina, as…

LL Bean deploys Aptos customer engagement technology

August 19, 2019

Omnichannel retailer L.L. Bean is deploying a suite of Aptos Inc. solutions to enhance its point of sales, improve enterprise order management and drive…

Mobile retail apps: Balancing benefits with costs

Sean Keith, director of new business development at Eagle Eye, writes that it's clear mobile retail apps provide a platform to engage an increasing number of…

Most retailers worry about Amazon pricing threat

August 14, 2019

Nearly three-quarters of retailers are worried they're going to be outpriced by Amazon, with 41% of those "very concerned."

Understanding the challenges of Amazon marketing optimization

Melissa Burdick, Pacvue president, discusses how marketing optimization is a key component of a successful Amazon strategy, and when used effectively, it can…

The age of omnichannel: Why retailers need to go 'all-in'

The fluid world of multichannel shopping and consumer touch points is only going to become increasingly involved and complex. To succeed, brands can no longer…

Target marks 20th designer partnership with limited-edition collection

August 8, 2019

Target Corporation is marking the 20th anniversary of its first designer partnership, with Michael Graves, via a limited-edition collection featuring 30…

Toms debuts new checkout payment option

August 8, 2019

Toms, a shoe and accessories retailer, is partnering with payments provider Klarna to offer two additional pay options at online checkout. Shoppers can now pay…

Why brands must prioritize the happiness of millennial shoppers

Brightpearl CEO Derek O'Carroll explains why the key to retail success could lie in keeping millennials happy and why brands, seeking to capture the attention…

Under Armour, Grupo Vidanta share tips on boosting customer experience, engagement

by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com

While focused on consumers in vastly different industries, the two brands have a common goal: crafting a robust customer experience built on engagement.

goop, Mastercard, Next Retail Concepts team up on innovative online experience

August 6, 2019

Lifestyle brand, goop, is offering its Canadian consumers an immersive digital shopping experience with the help of Mastercard and Next Retail Concepts.

Walmart, Nike innovators lead top 25 global power player list

August 5, 2019

Walmart, Nike and Max Mara leaders took the first top three slots on the Top 25 Global E-Commerce Power Players list from Coresight Research and eShopWorld.

3 ways to improve the retail app shopping experience

Tim de Paris, CTO at Decibel, shares three tips to improve the mobile app shopping experience.

Macy's taps tech for digital scent bars

July 31, 2019

Macy's is aiming to change how it sells fragrance and enhance the customer experience at the same time.

5 best practices for building the omnichannel customer service strategy

Miguel Noronh, executive vice president of global accounts at Altitude Software, maps out five steps to to implementing a true omnichannel approach.