Amazon Prime shoppers want a personalized experience

July 8, 2019

Amazon needs to ensure Amazon Prime Day product recommendations are on target and boost the personal experience.

Why it's time to drop the 'e' in e-commerce

Bryan Forbes, vice president, strategy and planning, IN Marketing, believes it's time to give shoppers new ways to experience products.

Target targets Amazon Prime Day with 'Deal Days'

July 5, 2019

Target isn't about to let Amazon's Prime Day event go without some competition. It's planning to launch "Deal Days," a two-day sales event.

How to compete with Amazon: 5 ways to make it happen

Tobias Buxhoidt, founder and CEO of parcelLab, shares five ways every retailer can compete with Amazon.

A look at who's shopping on Amazon Prime Day

July 3, 2019

As Amazon's Prime Day inches closer a consumer survey reveals what shoppers have been searching for and demographics about the Amazon Prime Day shopper.

How some retail brands are killing it with great reviews

Derek O'Carroll, CEO of Brightpearl, explains why a positive review — or many — can make a huge difference in the choices consumers make when it comes to…

Top June reads: 7-Eleven menu boards, where cashier-less fits in, how revived brands can survive

by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com

The month of June delivered a wide spectrum of content for Retail Customer Experience readers, from coverage of the ICX Summit to case studies and…

5 ways to ensure the store appeals to high-powered senior shoppers

Geoff Gross, founder and CEO of Medical Guardian, offers insight on how senior-focused shifts by top national retailers illustrate the importance of this…

As summer starts Target gears up for back-to-school season

July 2, 2019

With most schools now officially out for the summer Target is already thinking about late August when those same students are lamenting the end of summer.

Mark the calendar: Amazon Prime Day kicks off July 15

July 1, 2019

Amazon will hold its fifth annual Prime Day sales event on Monday, July 15, kicking off at 12:01 PT and ending at 11:56 pm PT on Tuesday, July 16.

Survey: Most Gen Z shoppers using Buy Online Pickup In Store

June 26, 2019

Package Conceirge, a provider of automated locker solutions, has released findings about the shopping behaviors of adults aged 18-25 years old. Among the…

Breaking free from the spell of "Amazon-azement"

Mark Bunney, director of go-to-market strategy, Ingenico Group, shares insight on why retailers need to think about themselves as individuals and make the…

A great time to be a consumer, say retail leaders

June 26, 2019

Today's shoppers are not only "nuanced in their expectations," but are in the driver's seat of the retail transacation, according to industry leaders that…

Amazon ownership boosting Whole Foods customer experience

June 24, 2019

Whole Foods is enjoying a 3.6 point increase on the annual Forrester Customer Experience Index, the biggest jump of any brand this year, and it's likely due to…

Best Buy puts exercise equipment on its shelves

June 24, 2019

Electronics retailer, Best Buy, is now selling exercise bikes, rowing machines and treadmills.

Neiman Marcus embraces Alipay for luxury customers

June 18, 2019

In a quest to provide more payment options, specifically for international shoppers, the Neiman Marcus Group is deploying Alipay across its Neiman Marcus…

A deep dive into a customer experience collaboration lab

by Elliot Maras — Editor, Kiosk Marketplace & Vending Times

The Interactive Customer Experience Summit in Dallas provided the type of education and networking that benefits people in all segments of the customer…

How online retailers can turn returns into an opportunity

Leo Matthews, director at Xigen, explains why online retailers, with the foresight to see the big opportunity in delivering a returns process that delivers a…

Amazon takes most valuable brand honors

June 13, 2019

With a value of $315.5 billion, Amazon now holds title as the world's most valuable brand, knocking Google from the top perch it held last year.

Amazon, Synchrony Bank team up on card for unbanked, those with weak credit

June 11, 2019

Amazon and Synchrony Bank are offering a new credit card called Amazon.com Store Card Credit Builder, which is similar to the retailer’s Store Card, but aimed…