Amazon ownership boosting Whole Foods customer experience

June 24, 2019

Whole Foods is enjoying a 3.6 point increase on the annual Forrester Customer Experience Index, the biggest jump of any brand this year, and it's likely due to…

Best Buy puts exercise equipment on its shelves

June 24, 2019

Electronics retailer, Best Buy, is now selling exercise bikes, rowing machines and treadmills.

Neiman Marcus embraces Alipay for luxury customers

June 18, 2019

In a quest to provide more payment options, specifically for international shoppers, the Neiman Marcus Group is deploying Alipay across its Neiman Marcus…

A deep dive into a customer experience collaboration lab

by Elliot Maras — Editor, Kiosk Marketplace & Vending Times

The Interactive Customer Experience Summit in Dallas provided the type of education and networking that benefits people in all segments of the customer…

How online retailers can turn returns into an opportunity

Leo Matthews, director at Xigen, explains why online retailers, with the foresight to see the big opportunity in delivering a returns process that delivers a…

Amazon takes most valuable brand honors

June 13, 2019

With a value of $315.5 billion, Amazon now holds title as the world's most valuable brand, knocking Google from the top perch it held last year.

Amazon, Synchrony Bank team up on card for unbanked, those with weak credit

June 11, 2019

Amazon and Synchrony Bank are offering a new credit card called Amazon.com Store Card Credit Builder, which is similar to the retailer’s Store Card, but aimed…

Amazon launches another Go store in New York

June 11, 2019

Amazon opened the doors to its second Amazon Go store in New York this morning at 6 a.m., and the store marks the omnichannel retailer's thirteenth Go store in…

Amazon is the 'go to' retailer, claims study

June 6, 2019

In what may come as little surprise to those in the retail sector, Amazon is considered the "go to" online retailer by 81% of Americans.

Bad digital experiences are hurting retailers' bottom line

June 6, 2019

Bad digital experiences are costing brands and retailers revenue as nearly all, 95%, of consumers in the U.S. and U.K. will jump off an e-commerce or brand…

Farmstead deploys predictive machine learning tech to bolster customer service

June 6, 2019

Online grocer Farmstead is leveraging predictive machine-learning models in a quest to help shoppers find new and old favorites and for faster grocery list…

What revived legacy retail brands need to do to survive

Harry Dewhirst, president at Blis, shares insight on what retail brands need to do on the comeback trail and why using data across all channels is key to the…

Target beats first quarter expectations, fulfillment plays big role in digital growth

May 23, 2019

The first quarter of 2019 has proved to be a boon for Target Corp. as the retailer boasted better than expected comparable sales, robust traffic growth as well…

Nike, Dick's Sporting Goods charge forward with customer personalization

by Elliot Maras — Editor, Kiosk Marketplace & Vending Times

Two of the top leading sporting goods retailers offer insight on digital initiatives aimed at improving customer personalization.

How Google's retail toolkit reaches the tech savvy consumer

by Elliot Maras — Editor, Kiosk Marketplace & Vending Times

Retail in 2019 is about learning how all different technologies work together rather than the technologies themselves, according tot Google's Daniel Alegre.

Why retailers need to focus on localized social media, marketing

by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com

A free webinar, sponsored by social media and online reputation management platform SOCi, offers in-depth insight on why retail brick-and-mortar retailers need…

Cashless trend catching on in Japan

May 10, 2019

Japan is taking steps toward becoming a cashless society, with all transactions paid in cash expected to decline from 76.2% in 2018 to 71.4% in 2022, according…

Amazon Go goes with cash in New York City

May 9, 2019

The first Amazon Go store in New York City opened for business this week and is taking cash as well as offering a cashierless checkout customer experience.

Lowe's, Crate and Barrel talk digital and in-store marketing and finding the perfect balance

by Elliot Maras — Editor, Kiosk Marketplace & Vending Times

Achieving the right mix of digital and in-store marketing is a major focus for home goods retailers. Leaders from Crate and Barrel and Lowe's share insights on…

Why Amazon is adding 'inc' to domain name

May 7, 2019

Inc domains are launching Tuesday for general availability and that means any business and individual around the world may have access to a domain ending that…