Staffing and Training News & Media
Big adapting ahead for retailers striving to succeed in post-COVID-19
by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com
COVID-19 is transforming retail in unprecedented fashion and moving forward the customer experience will be transformed as well. Keith Jelinek, managing…
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Kroger offers COVID-19 testing for employees
May 5, 2020
Supermarket chain Kroger is expanding access to coronavirus testing for its employees that may be experiencing symptoms of COVID-19.
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Target extends worker pay enhancements, benefits in response to COVID-19
April 24, 2020
Target is extending its temporary $2 an hour wage increase through May 30, as well as free back-up care and a 30-day paid leave for those 65 and older…
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Best Buy furloughing over 50,000 workers
April 15, 2020
Best Buy, one of the few remaining retailers that hasn't had a workforce reduction since the advent of COVID-19, plans to furlough 51,000 hourly associates…
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Amazon hiring on once again to handle pandemic's online shopping surge
April 14, 2020
The online shopping surge due to the ongoing COVID-19 pandemic is driving Amazon to hire on another 75,000 employees less than a month after it announced it…
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Dick's Sporting Goods furloughing workers in light of COVID-19 pandemic
April 10, 2020
The latest retailer to reduce staff as the coronavirus continues to wreck havoc on the economy is Dick's Sporting Goods.
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Ace Hardware getting to ready to hire big amidst pandemic
April 7, 2020
Ace Hardware stores across the U.S. will be hiring on more than 30,000 employees.
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CARES Act to provide more loans, unemployment and tax benefits
by Elliot Maras — Editor, Kiosk Marketplace & Vending Times
The Coronavirus Aid, Relief, and Economic Security Act, signed into law at the end of March, provides new loan programs that vary depending on a company’s…
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Amazon deploying masks, taking workers temperature
April 6, 2020
As the COVID-19 pandemic continues across the U.S. and abroad Amazon is beefing up protection for its workers.
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Macy's latest retailer to furlough workers in wake of COVID-19
March 30, 2020
Retailer Macy's is putting a majority of its 130,000 employees on furlough due to the ongoing COVID019 pandemic.
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CVS tapping furloughed hotel workers to fill jobs
March 26, 2020
CVS Health is aiming to hire on 50,000 workers for part-time and full-time jobs and is aiming to draw hires from the hotel industry given layoffs due to the…
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Smith's stores launch senior citizen shopper hours during COVID-19 outbreak
March 18, 2020
The latest retailer and grocer to designate specific shopping hours for seniors due to COVID-19, the coronavirus, is Smith's Food & Drugs.
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Amazon hiring 100K workers to meet online sales crush in wake of COVID-19
March 17, 2020
Amazon is hiring on 100,000 workers in a quest to meet the "surge in demand" from online sales as people worldwide are sequestered home in light of the…
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Seasonal hiring remains a challenge for retailers
March 6, 2020
One in three retail stores were likely understaffed during the 2019 holiday season as just 33% of retail hiring managers report having adequate headcount to…
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How Gen Z employees will impact the future of engagement
by Charles Cornwell — General Manager, Employee Experience, SMG
Charles Cornwell, general manager, employee experience at SMG, shares tips on how to keep the Gen Z workforce engaged in their job which will drive financial…
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Amazon culls third-party delivery partners
February 21, 2020
Amazon is cancelling a slew of third-party delivery contracts due to issues with safety, performance and working conditions.
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Tackling the retail customer service shortfall
by Jaime Scott — CEO, EvaluAgent
Jaime Scott, CEO and co-founder of EvaluAgent, offers insight on why it's crucial retailers ensure that store associates are happy, engaged and delivering…
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More companies than ever have a chief experience officer, chief customer officer
February 18, 2020
Nearly 90% of organizations have a chief experience officer or chief customer officer in their ranks and the high number reflects how seriously companies are…
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Fashion retailer taps Reflexis tech to optimize labor spend
February 17, 2020
Fast fashion retailer rue21 is deploying the Reflexis Workforce Scheduler to optimize labor planning, as well as several other Reflexis solution modules for…
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Home Depot hiring big for busiest season
February 17, 2020
The Home Depot will hire 80,000 store associates to handle its busiest season of the year — spring.
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