Tackling the retail customer service shortfall

by Jaime Scott — CEO, EvaluAgent

Jaime Scott, CEO and co-founder of EvaluAgent, offers insight on why it's crucial retailers ensure that store associates are happy, engaged and delivering…

More companies than ever have a chief experience officer, chief customer officer

February 18, 2020

Nearly 90% of organizations have a chief experience officer or chief customer officer in their ranks and the high number reflects how seriously companies are…

Fashion retailer taps Reflexis tech to optimize labor spend

February 17, 2020

Fast fashion retailer rue21 is deploying the Reflexis Workforce Scheduler to optimize labor planning, as well as several other Reflexis solution modules for…

Home Depot hiring big for busiest season

February 17, 2020

The Home Depot will hire 80,000 store associates to handle its busiest season of the year — spring.

Gen Z shoppers love the physical customer experience

February 14, 2020

While the Gen Z generation loves their mobile devices, apps and social media, they also love engaging with physical retail store associates.

Birchbox initiating layoff action

February 13, 2020

Online monthly subscription clothing service Birchbox, based in New York, is laying off nearly half its employees, according to a New York State Department of…

Macy's shuttering stores, cutting corporate roles in restructuring plan

February 6, 2020

In an effort to stem losses and reverse slumping sales, Macy's will close 125 stores in the next few years and reduce corporate jobs by 2,000.

Can restaurants learn from retail's mistakes?

February 5, 2020

It's always better to learn from someone else's mistakes then to make them, and in this case, that "someone" is the retail industry.

Thinking strategically about effective internal communication in retail banking

by Janet Hawkins — CEO & Founder, Opterus Inc

Janet Hawkins, president and CEO at Opterus, explains why retail banks need to continue ensure bank associates have the necessary tools that allow them to…

Zebra debuts automation tech to boost customer experience

January 20, 2020

Zebra Technologies Corp. has introduced SmartSight, an intelligent automation system that improves front-of-store operations and boosts the shopper experience.

Apparel retailer taps Kronos tech to modernize store operations

January 16, 2020

Cavender's, a western and work footwear and apparel retailer, is deploying Kronos Task Management to redefine store workloads and help boost efficiency.

JRNI CEO on how tech is bridging the digital-to-physical divide in retail

by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com

Retail Customer Experience talks with John Federman, CEO of JRNI, an enterprise SaaS scheduling platform, on why technology must be front and center for all…

Reinventing the retail store associate role

by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com

In an exclusive interview, John Orr, senior vice president of retail strategy at Ceridian, shares insight and expertise on how retailers can optimize and…

Store appearance, loyalty, associate engagement top October reads

by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com

The top read retail customer experience articles last month ranged from insight on customer loyalty to artificial intelligence and why brands need a wake-up…

Holiday store workers value flexibility, more hours over pay rate

November 1, 2019

A Bluecrew and Toluna hiring report reveals job-seekers looking for holiday hourly jobs prefer flexible schedules and more hours more than attaining the…

Bed Bath & Beyond data breach serves up valuable reminders for retailers, consumers

by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com

The third-party data breach at Bed Bath & Beyond should serve as a wake-up call for retailers to keep training employees about cybersecurity risks. It also…

4 tips to keep retail employees engaged and motivated

Debbie Shotwell, chief people officer at Saba Software, says retailers can engage employees by implementing strategies, processes, and technology that open up…

GameStop shuttering nearly 200 stores

September 23, 2019

GameStop expects to close nearly 200 stores by the end of its fiscal year and the figure may actually be higher. The closures are due to poor sales performance…

Target hiring big time for holiday season

September 12, 2019

Target is busy hiring about 130,000 workers for the upcoming holiday retail season and aims to double the amount of staff handling online orders this year. The…

The argument against short-term retail associate training workshops

Lindsey Daviso, product communications manager at Docebo, offers insight on why providing customizable, on-demand training allows retail associates to choose…