PCMS taps Tanya Bowen as chief digital leader

January 15, 2019

Retail commerce software and services company PCMS has named Tanya Bowen as chief digital officer.

Steven Hornyak tapped as Symphony CPG/AI CEO

January 15, 2019

Symphony CPG/AI, a SymphonyAI company, has named Steven Hornyak as CEO.

Target enjoys robust holiday sales, makes leadership moves

January 14, 2019

Target's comparable sales grew 5.7 percent in the November-December period, a healthy jump compared to last year's 3.4 percent in the same period.

Retailers ditching paper manuals for digital training tools

January 14, 2019

Employees armed with mobile tools are happier, better trained and take better care of customers, according to a survey conducted in 2018 by Vanson Bourne on…

WorkJam taps Andrew Myers for expansion strategy

January 7, 2019

WorkJam aims to accelerate its Asia-Pacific expansion and has tapped Andrew Myers to lead the effort.

Coming down from a service high

by Chip Bell — Customer Loyalty Consultant/Author, Chip Bell Group

Chip Bell explains why coming down from a service high is an opportunity for celebration, affirmation, consolation, and education. Each is a building block for…

How to empower your team to transform the customer experience

Author Adam Fridman,founder/president, ProHabits.com, explains how employee engagement provides many benefits but the most vital for retailers is its capacity…

Retail workforce absence hinders employee engagement, claims report

December 28, 2018

Rampant unplanned retail store associate absence is detrimental to employee engagement, staff productivity, team morale and management stress, according to a…

VR, AR, MR? Get ready for 'extended reality’

by Elliot Maras — Editor, Kiosk Marketplace & Vending Times

Extended reality, which combines VR, AR MR and 360-degree video, stands to change the way consumers and busineses interact, and much more, according to experts.

Black Friday: 4 ways retailers can prepare

Steve Davidson, vice president, Warranty Products, offers up tips to help prepare for Black Friday as it arrives.

Sewing retailer stitches stronger sales, customer experience via associate training

by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com

Quality Sewing & Vacuum, a 13-store retailer in Washington State, deployed SalesRX to enhance customer service, customer experience and drive sales. It’s…

Walmart goes big with virtual reality for employee training

September 25, 2018

Walmart is distributing 17,000 virtual reality headsets as part of its training strategy as the Oculus Go gear is proving to boost store associate retention…

NYC may be getting its own Amazon Go store

September 12, 2018

Amazon is reportedly eyeing New York City as the next location for its cashierless Amazon Go retail store.

Kaptivo taps David Hsieh as CEO

August 14, 2018

Kaptivo, a company that transforms analog whiteboards into a digital collaboration tool, has appointed David Hsieh as CEO. Hsieh succeeds co-founder Dr. Nic…

Retailers on a hiring hunt

August 13, 2018

Retailers added 96,000 jobs in the past 12 months and a low unemployment rate, not seen in nearly 50 years, is spurring new hiring strategies such as hiring on…

The retail workforce in the age of Amazon Go

Adam Silverman, Theatro senior vice president, marketing, explains how Amazon Go is changing the role of the retail associate in the name of customer…

Spokane latest site for an Amazon fulfillment center

August 3, 2018

Amazon already employs more than 50,000 in Washington state and that number will grow by 1,500 due to a new fulfillment center to open in Spokane.

Lowe’s hires on former J.C. Penney leader

August 1, 2018

Lowe's CEO Marvin Ellison, who took on his role at the start of July, has hired Joe McFarland as executive vice president of stores, according to a Bloomberg…

How hourly workers are changing the retail customer experience

Derek Jones, vice president, business development at Deputy, offers up ways retailers can work toward cultivating loyal workers to best serve customers.

Symphony RetailAI taps Todd Michaud to lead retail solutions

July 16, 2018

Todd Michaud is the new president and chief customer officer of the Americas for Symphony RetailAI's Retail Solutions Division.