Staffing and Training News & Media
Mazzio's CEO: 'Today's generation wants to learn in a new way'
Millennials have changed the way Mazzio's trains employees.
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Luxury jewelry retailer reaping big rewards with interactive touchscreen deployment
by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com
Monica Rich Kosann's digital customer experience at its New York City storefront at Columbus Circle is proving successful for sales, customers and associates.
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City Furniture takes digital-edge approach to enrich customer in-showroom experiences
by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com
City Furniture CIO/CFO Steve Wilder shares insight, lessons learned and return-on-investment from the Florida retailer's strategy to boost customer experience…
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5 steps to turn retail sales associates into selling machines
Rieva Lesonsky, CEO of GrowBiz Media, offers up insight on why retailers need to treat salespeople with respect, arm them with the right training and tools and…
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Why store associates must play a critical role in customer experience
by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com
Consumers crave human interaction and the store associate represents a retailer's front line in delivering a rewarding and compelling customer experience. Yet…
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Walmart aims to monitor shoppers' facial expressions
July 21, 2017
Walmart is reportedly building new technology that will help it identify unhappy consumers standing in check-out lines.
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Why you need to put yourself in your customers’ shoes…or pants…or jackets
Denise DeSisto, VP, marketing automation and product innovation at Customer Portfolios, says every retailer's goal must be to keep customers at the center of a…
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Kagan: The retailer role in smart home growth
by Jeff KAGAN — Wireless Analyst, Telecom Industry Analyst
Jeff Kagan explains why smart home growth is picking up steam and how it presents an opportunity for retailers, if they handle it correctly and position…
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Female franchisees, franchisors share tips, advice for success
by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com
Women, for many reasons, are enjoying working in the franchise industry and finding big success. The fact that franchising affords flexibility and a spirit of…
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Interactive customer technology: How to achieve employee buy-in
by Elliot Maras — Editor, Kiosk Marketplace & Vending Times
Achieving employee buy-in needs to be part of the project from the beginning when introducing customer interactive technology.
read now1 in 4 retail associates don't have needed tools and tech
June 19, 2017
One out of four retail store associates say they are not properly equipped with the right digital tools and tech to do their jobs, and oftentimes leave the…
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Furniture retailer taps apps to boost customer experience, empower associates
by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com
City Furniture is reaping big rewards on three customized iOS apps developed by the retailer, IBM and Apple. The apps and IBM MobileFirst solution is spurring…
read nowHuman interaction key to customer experience, reveals research
May 23, 2017
Trading human interaction for total automation may save money but it's not going to win a retailer any points with consumers.
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Don't miss: Live webinar on how in-store customer experience starts and ends with the network
With today's consumers tapping devices before they hit a brick-and-mortar or hop online to shop, retailers need to ensure apps are performing well and the…
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Bloomingdales, Altar’d State share associate training success stories
by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com
The two retailers are tapping a gamification-focused employee training platform and achieving way beyond a more knowledgeable workforce.
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Macy's, Wal-Mart chiefs: Customer experience is all about people
by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com
People are the secret to retail success and creating a customer experience for the 21st century means retail industry must transform its approach to lure new…
read nowTarget hires new general counsel
July 14, 2016
Target announced Don Liu as the company's new executive vice president, chief legal officer and general counsel. Beginning on Aug. 22, Liu will oversee all…
read nowAmazon opens yet another Kansas fulfillment location
July 12, 2016
Amazon.com is opening another fulfillment center in Kansas City, Kanasas, marking its fifth in the state. The Kansas location will offer more than 1,00…
read nowAuthor Gary Magenta debuts customer loyalty tome
June 22, 2016
The book,"720 Haircuts- Creating Customer Loyalty That Lasts A Lifetime," is the true story of a man who drove a 100-mile roundtrip for a haircut at the same…
read nowSurvey: Big disconnect between retailers, consumers in play
June 6, 2016
The physical retail store experience rates tops in terms of retailer focus but personalizing the experience is not getting as much attention. In fact, just 2…
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